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1. Which of the following scenarios does NOT describe a tech support scam?

• A. Someone calls and tells you they’ve found viruses on your computer, then asks for credit card information so they can bill you for tech support services.
• B. While you’re browsing online, an urgent message pops up telling you that there’s a problem with your computer and directs you to a website to pay for tech support services.
• C. A caller asks you to give him remote access to your computer to fix a problem in your computer.
• D. You pay a trusted security professional to check your network for intrusions, and the professional tells you that your network has a problem that needs to be fixed.

2. True or False? You can avoid scams by only taking tech support calls from well-known tech companies.

• True
• False

3. Which of these answers describes the best way to protect against tech support scams?

• A. Use a unique password for each account.
• B. Scan your computer for any unknown software.
• C. Hang up on callers who say your computer has a problem.
• D. All of the above.

4. True or False? Small businesses should focus more on other cybersecurity threats, because tech support scammers usually target only large companies.

• True
• False

5. Which is the best way to protect against viruses or other security threats?

• A. Call your security software company to review the steps it has taken to set up virus protection and what else it has done or can do to protect your business.
• B. Hire a new company that has made the effort to alert you to viruses on your system and offers to help you fix them.
• C. Install new virus protection software that you find online.
• D. Change the network password.