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HARWOOD) Tj T* (Regional Director) Tj 0 -23.52 TD (NADINE S. SAMTER, WSBA #23881) Tj 0 -11.76 TD (MARY T. BENFIELD, WSBA #18835) Tj T* (Â鶹´«Ã½ Trade Commission) Tj T* (915 Second Avenue, Suite 2896) Tj T* (Seattle, Washington 98174) Tj T* (\(206\) 220-4479) Tj T* (\(206\) 220-6366 \(fax\)) Tj 0 -23.52 TD (Local Counsel:) Tj 0 -11.76 TD (SUE A. KLEIN, ASBA #11253) Tj T* (Assistant U.S. Attorney) Tj T* (4000 U.S. Courthouse) Tj T* (230 N. 1st Avenue) Tj T* (Phoenix, AZ 85025) Tj T* (\(602\) 514-7740) Tj 0 -35.28 TD (ATTORNEYS FOR PLAINTIFF) Tj 137.52 -47.04 TD (UNITED STATES DISTRICT COURT) Tj 4.08 -11.76 TD ( FOR THE DISTRICT OF ARIZONA) Tj -135.6 -64.8 TD (FEDERAL TRADE COMMISSION) Tj 108 -23.52 TD (Plaintiff,) Tj -72 -23.52 TD (v.) Tj -36 -23.52 TD (CERKVENIK-ANDERSON TRAVEL, INC.,) Tj 0 -11.76 TD (doing business as College Tours, Student) Tj T* (Tours, and Mexico Tours; and) Tj 0 -23.52 TD (ANDY ANDERSON, individually and as an) Tj 0 -11.76 TD (officer of Cerkvenik-Anderson Travel, Inc.,) Tj 108 -23.52 TD (Defendants.) Tj 148.32 117.6 TD (99-cv-01374-MHM) Tj 0 -23.52 TD /F1 12 Tf 0.1143 Tc 0.1137 Tw (STIPULATED FINAL JUDGMENT) Tj 0 -11.76 TD 0.006 Tc 0.222 Tw (AND ORDER FOR PERMANENT) Tj T* 0.12 Tc 0.108 Tw (INJUNCTION AS TO ALL) Tj T* 0.0648 Tc 0 Tw (DEFENDANTS) Tj -226.32 -108.72 TD /F0 12 Tf 0 Tc (Plaintiff, the Â鶹´«Ã½ Trade Commission \() Tj -1.68 Tc (\223) Tj 0 Tc (Commission) Tj -1.44 Tc 1.44 Tw (\224 ) Tj 0 Tc 0 Tw (or ) Tj -1.68 Tc (\223) Tj 0 Tc (FTC) Tj -1.44 Tc (\224) Tj 0 Tc (\), has filed a complaint) Tj -36 -23.52 TD (for a permanent injunction and other equitable relief pursuant to Section 13\(b\) of the Â鶹´«Ã½) Tj 0 -23.52 TD (Trade Commission Act \() Tj -1.68 Tc (\223) Tj 0 Tc (FTC Act) Tj -1.44 Tc (\224) Tj 0 Tc (\), 15 U.S.C. \247 53\(b\), alleging defendants Cerkvenik-Anderson) Tj ET endstream endobj 11 0 obj 3003 endobj 4 0 obj << /Type /Page /Parent 5 0 R /Resources << /Font << /F0 6 0 R /F1 8 0 R >> /ProcSet 2 0 R >> /Contents 10 0 R >> endobj 13 0 obj << /Length 14 0 R >> stream BT 51.6 711.84 TD 0 0 0 rg /F0 12 Tf 0 Tc 0 Tw (1) Tj 0 -23.52 TD (2) Tj T* (3) Tj T* (4) Tj T* (5) Tj T* (6) Tj T* (7) Tj T* (8) Tj T* (9) Tj -6 -23.52 TD (10) Tj 0 -23.52 TD (11) Tj T* (12) Tj T* (13) Tj T* (14) Tj T* (15) Tj T* (16) Tj T* (17) Tj T* (18) Tj T* (19) Tj T* (20) Tj T* (21) Tj T* (22) Tj T* (23) Tj T* (24) Tj T* (25) Tj T* (26) Tj T* (27) Tj T* (28) Tj ET 61.2 72 0.48 648 re f 62.64 72 0.48 648 re f 576 72 0.96 648 re f BT 414.48 47.52 TD /F1 6.96 Tf 0.0027 Tc -0 Tw (FEDERAL TRADE COMMISSION) Tj 15.84 -7.92 TD /F0 6.96 Tf -0.0879 Tc -0.0417 Tw (915 Second Ave., Ste. 2896) Tj 1.2 -8.16 TD -0.0666 Tc -0.063 Tw (Seattle, Washington 98174) Tj 15.36 -8.16 TD -0.103 Tc -0.0266 Tw (\(206\) 220-6350) Tj -374.88 9.6 TD /F0 12 Tf 0 Tc 0 Tw (STIPULATED FINAL JUDGMENT AND ORDER - 2) Tj 0 -9.6 TD /F0 7.2 Tf -0.0036 Tc 0.0516 Tw (D:\\webstuff\\2001\\May 2\\SETTLE~1.WPD 5/2/01) Tj 0 688.32 TD /F0 12 Tf 0 Tc 0 Tw (Travel, Inc., doing business as College Tours, Student Tours, and Mexico Tours, and Andy) Tj 0 -23.52 TD (Anderson, performed deceptive acts and practices in connection with the advertising and sale of) Tj T* (student travel vacation packages to Mexico to consumers throughout the United States. The) Tj T* (Commission) Tj -2.88 Tc (\222) Tj 0 Tc (s complaint alleges that defendants) Tj -2.88 Tc 2.88 Tw (\222 ) Tj 0 Tc 0 Tw (deceptive acts and practices violate Section 5\(a\)) Tj T* (of the FTC Act, 15 U.S.C. \247 45\(a\).) Tj 36 -23.52 TD (The Commission and defendants Cerkvenik-Anderson Travel, Inc., and Andy Anderson) Tj -36 -23.52 TD (\(collectively ) Tj -1.68 Tc (\223) Tj 0 Tc (defendants) Tj -1.44 Tc (\224) Tj 0 Tc (\), having been represented by counsel and acting by and through such) Tj 0 -23.52 TD (counsel, for the purpose of settlement of the matters alleged in the complaint filed in this case,) Tj T* (have consented to the entry of this Stipulated Final Judgment and Order for Permanent Injunction) Tj T* (\() Tj -0.0376 Tc 0.0376 Tw (\223Order\224\) without a trial or adjudication of the validity of any alleged issue of law or fact herein.) Tj 36 -23.52 TD 0 Tc 0 Tw (NOW, THEREFORE, the Commission and defendants, having requested the Court to) Tj -36 -23.52 TD (enter this Order, it is ORDERED, ADJUDGED, AND DECREED as follows:) Tj 204.96 -23.52 TD /F1 12 Tf 0.1065 Tc (FINDINGS) Tj -168.96 -23.52 TD /F0 12 Tf 0 Tc (1. This is an action by the Commission instituted under Section 13\(b\) of the FTC Act, 15) Tj -36 -23.52 TD (U.S.C. \247 53\(b\). Pursuant to this section, the Commission has the authority to seek the relief) Tj 0 -23.52 TD (contained herein.) Tj 36 -23.52 TD (2.) Tj 36 0 TD (The Commission) Tj -2.88 Tc (\222) Tj 0 Tc (s complaint states a claim upon which relief may be granted) Tj -72 -23.52 TD (against defendants under Sections 5 and 13\(b\) of the FTC Act, 15 U.S.C. \247\247 45 and 53\(b\).) Tj 36 -23.52 TD (3.) Tj 36 0 TD (This Court has jurisdiction over the subject matter of this case and all parties) Tj -72 -23.52 TD (hereto. Venue in the District of Arizona is proper.) Tj 36 -23.52 TD (4.) Tj 36 0 TD (The alleged activities of defendants are in or affecting commerce, as defined in) Tj -72 -23.52 TD (Section 4 of the FTC Act, 15 U.S.C. \247 44.) Tj 36 -23.52 TD (5.) Tj 36 0 TD (The defendants enter into this Order freely, without coercion, and acknowledge) Tj -72 -23.52 TD (that they understand the provisions of this Order and are prepared to abide by them. Plaintiff and) Tj 0 -23.52 TD (defendants agree that this Order does not constitute evidence or an admission regarding the) Tj T* (existence or non-existence of any issue, fact, or violation of any act or law alleged in the) Tj T* (Commission) Tj -2.88 Tc (\222) Tj 0 Tc (s complaint.) Tj 36 -23.52 TD (6.) Tj 36 0 TD (The parties shall each bear their own costs and attorney) Tj -2.88 Tc (\222) Tj 0 Tc (s fees incurred in this) Tj ET endstream endobj 14 0 obj 3981 endobj 12 0 obj << /Type /Page /Parent 5 0 R /Resources << /Font << /F0 6 0 R /F1 8 0 R >> /ProcSet 2 0 R >> /Contents 13 0 R >> endobj 16 0 obj << /Length 17 0 R >> stream BT 51.6 711.84 TD 0 0 0 rg /F0 12 Tf 0 Tc 0 Tw (1) Tj 0 -23.52 TD (2) Tj T* (3) Tj T* (4) Tj T* (5) Tj T* (6) Tj T* (7) Tj T* (8) Tj T* (9) Tj -6 -23.52 TD (10) Tj 0 -23.52 TD (11) Tj T* (12) Tj T* (13) Tj T* (14) Tj T* (15) Tj T* (16) Tj T* (17) Tj T* (18) Tj T* (19) Tj T* (20) Tj T* (21) Tj T* (22) Tj T* (23) Tj T* (24) Tj T* (25) Tj T* (26) Tj T* (27) Tj T* (28) Tj ET 61.2 72 0.48 648 re f 62.64 72 0.48 648 re f 576 72 0.96 648 re f BT 414.48 47.52 TD /F1 6.96 Tf 0.0027 Tc -0 Tw (FEDERAL TRADE COMMISSION) Tj 15.84 -7.92 TD /F0 6.96 Tf -0.0879 Tc -0.0417 Tw (915 Second Ave., Ste. 2896) Tj 1.2 -8.16 TD -0.0666 Tc -0.063 Tw (Seattle, Washington 98174) Tj 15.36 -8.16 TD -0.103 Tc -0.0266 Tw (\(206\) 220-6350) Tj -374.88 9.6 TD /F0 12 Tf 0 Tc 0 Tw (STIPULATED FINAL JUDGMENT AND ORDER - 3) Tj 0 -9.6 TD /F0 7.2 Tf -0.0036 Tc 0.0516 Tw (D:\\webstuff\\2001\\May 2\\SETTLE~1.WPD 5/2/01) Tj 0 688.32 TD /F0 12 Tf 0 Tc 0 Tw (action and have waived all claims under the Equal Access to Justice Act, 28 U.S.C. \247 2412, and) Tj 0 -23.52 TD (all rights to seek judicial review, or otherwise challenge the validity of this Order.) Tj 36 -23.52 TD (7.) Tj 36 0 TD (Entry of this Order is in the public interest.) Tj 122.64 -23.52 TD /F1 12 Tf 0.1276 Tc (DEFINITIONS) Tj -158.64 -23.52 TD /F0 12 Tf 0 Tc (For purposes of this Order, the following definitions shall apply:) Tj 0 -23.52 TD (1.) Tj 36 0 TD -0.1527 Tc (\223Defendants) Tj -0.0262 Tc 0.0262 Tw (\224 means Cerkvenik-Anderson Travel, Inc., and Andy Anderson, and) Tj -72 -23.52 TD 0 Tc 0 Tw (each of them, by whatever names each might be known, as well as their successors, assigns,) Tj 0 -23.52 TD (officers, directors, agents, servants, employees, salespersons, independent contractors, attorneys,) Tj T* (corporations, subsidiaries, affiliates, and all other persons or entities directly or indirectly under) Tj T* (their control or under common control with them, and all other persons or entities in active) Tj T* (concert or participation with them who receive actual notice of this Order by personal service or) Tj T* (otherwise, whether acting directly or through any entity, corporation, subsidiary, division, or) Tj T* (other device, unless specified otherwise.) Tj 36 -23.52 TD (2.) Tj 36 0 TD -1.68 Tc (\223) Tj 0 Tc (In or affecting commerce) Tj -1.44 Tc 1.44 Tw (\224 ) Tj 0 Tc 0 Tw (shall mean as defined in Section 4 of the FTC Act, 15) Tj -72 -23.52 TD (U.S.C. \247 44.) Tj 36 -23.52 TD (3. ) Tj 36 0 TD -1.68 Tc (\223) Tj 0 Tc (Travel-related product or service) Tj -0.0369 Tc 0.0369 Tw (\224 means any product or service that purports to) Tj -72 -23.52 TD 0 Tc 0 Tw (provide transportation, accommodations, or amenities usable during travel. This definition) Tj 0 -23.52 TD (specifically includes, but is not limited to: travel planning services, booking and reservation) Tj T* (services; transportation or accommodation tickets or vouchers; and certificates, vouchers,) Tj T* (coupons, reservation forms, or other documents that purport to be full or partial payment, or) Tj T* (redeemable, for transportation or accommodations, car rental, tours, sports, or other activities,) Tj T* (meals, drinks or entrance to special events or locations, usable during travel.) Tj 230.16 -47.04 TD /F1 12 Tf 0.33 Tc (I.) Tj -101.52 -23.52 TD 0.1564 Tc 0.0716 Tw (PROHIBITED BUSINESS ACTIVITIES) Tj -92.64 -23.52 TD 0.0618 Tc 0.1662 Tw (IT IS THEREFORE ORDERED) Tj 167.76 0 TD /F0 12 Tf 0 Tc 0 Tw ( that defendants and their agents, servants, employees,) Tj -203.76 -23.52 TD (attorneys, and all persons or entities directly or indirectly under their control, and all other persons) Tj 0 -23.52 TD (or entities in active concert or participation with them who receive actual notice of this Order by) Tj ET endstream endobj 17 0 obj 3862 endobj 15 0 obj << /Type /Page /Parent 5 0 R /Resources << /Font << /F0 6 0 R /F1 8 0 R >> /ProcSet 2 0 R >> /Contents 16 0 R >> endobj 19 0 obj << /Length 20 0 R >> stream BT 51.6 711.84 TD 0 0 0 rg /F0 12 Tf 0 Tc 0 Tw (1) Tj 0 -23.52 TD (2) Tj T* (3) Tj T* (4) Tj T* (5) Tj T* (6) Tj T* (7) Tj T* (8) Tj T* (9) Tj -6 -23.52 TD (10) Tj 0 -23.52 TD (11) Tj T* (12) Tj T* (13) Tj T* (14) Tj T* (15) Tj T* (16) Tj T* (17) Tj T* (18) Tj T* (19) Tj T* (20) Tj T* (21) Tj T* (22) Tj T* (23) Tj T* (24) Tj T* (25) Tj T* (26) Tj T* (27) Tj T* (28) Tj ET 61.2 72 0.48 648 re f 62.64 72 0.48 648 re f 576 72 0.96 648 re f BT 414.48 47.52 TD /F1 6.96 Tf 0.0027 Tc -0 Tw (FEDERAL TRADE COMMISSION) Tj 15.84 -7.92 TD /F0 6.96 Tf -0.0879 Tc -0.0417 Tw (915 Second Ave., Ste. 2896) Tj 1.2 -8.16 TD -0.0666 Tc -0.063 Tw (Seattle, Washington 98174) Tj 15.36 -8.16 TD -0.103 Tc -0.0266 Tw (\(206\) 220-6350) Tj -374.88 9.6 TD /F0 12 Tf 0 Tc 0 Tw (STIPULATED FINAL JUDGMENT AND ORDER - 4) Tj 0 -9.6 TD /F0 7.2 Tf -0.0036 Tc 0.0516 Tw (D:\\webstuff\\2001\\May 2\\SETTLE~1.WPD 5/2/01) Tj 0 688.32 TD /F0 12 Tf 0 Tc 0 Tw (personal service or otherwise, and each such person, are hereby permanently restrained and) Tj 0 -23.52 TD (enjoined from making or assisting others in making, directly or by implication, orally or in writing,) Tj T* (any misrepresentation of material fact in connection with the advertising, promotion, offering for) Tj T* (sale, or sale of any travel-related product or service, including but not limited to:) Tj 36 -23.52 TD (A.) Tj 36 0 TD (Falsely representing that consumers who purchase any travel-related product or) Tj -72 -23.52 TD (service from defendants will stay at the hotel of their choice, at a hotel of a certain value or) Tj 0 -23.52 TD (quality, or in a room with a certain or limited number of occupants;) Tj 36 -23.52 TD (B.) Tj 36 0 TD (Falsely representing that consumers who purchase any travel-related product or) Tj -72 -23.52 TD (service from defendants will receive certain special benefits, entertainment, or other amenities,) Tj 0 -23.52 TD (including but not limited to free or discounted meals or beverages, or free or discounted) Tj T* (admission to nightclubs, parties, or other activities or events; and) Tj 36 -23.52 TD (C.) Tj 36 0 TD (Falsely representing that defendants provide support, assistance, or a safe and) Tj -72 -23.52 TD (secure environment for consumers who purchase any travel-related product or service from) Tj 0 -23.52 TD (defendants.) Tj 228 -23.52 TD /F1 12 Tf 0.364 Tc (II.) Tj -50.4 -23.52 TD 0.0711 Tc 0.1569 Tw (RIGHT TO REOPEN) Tj -141.6 -23.52 TD 0.068 Tc 0.16 Tw (IT IS FURTHER ORDERED) Tj 151.2 0 TD /F0 12 Tf 0 Tc 0 Tw ( that:) Tj -151.2 -23.52 TD (A.) Tj 36 0 TD (Within three \(3\) business days from the date of entry of this Order, defendants) Tj -72 -23.52 TD (shall submit to the Commission a sworn statement, in the form shown in Appendix A to this) Tj 0 -23.52 TD (Order, that shall reaffirm and attest to the truthfulness, accuracy, and completeness of defendants) Tj -2.88 Tc (\222) Tj T* 0 Tc (financial statements that were submitted to the plaintiff on February 14, 2001 \(hereinafter) Tj T* -1.68 Tc (\223) Tj 0 Tc (Financial Statements) Tj -1.44 Tc (\224) Tj 0 Tc (\). The Commission) Tj -2.88 Tc (\222) Tj 0 Tc (s agreement to this Order is expressly premised upon) Tj T* (the truthfulness, accuracy, and completeness of defendants) Tj -2.88 Tc 2.88 Tw (\222 ) Tj 0 Tc 0 Tw (financial condition as represented in) Tj T* (the Financial Statements referenced above, which contain material information upon which the) Tj T* (Commission relied in negotiating and agreeing to the terms of this Order; and) Tj 36 -23.52 TD (B.) 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Tj -92.64 -23.52 TD 0.0736 Tc 0.1544 Tw (ACKNOWLEDGMENT OF RECEIPT) Tj -96.96 -23.52 TD /F0 12 Tf 0 Tc 0 Tw (IT IS FURTHER ORDERED that, within five \(5\) business days after receipt by each) Tj -36 -23.52 TD (defendant of this Order as entered by the Court, each defendant shall submit to the Commission a) Tj 0 -23.52 TD (truthful sworn statement, in the form shown on Appendix B to this Order, that shall acknowledge) Tj T* (receipt of this Order.) Tj 225.84 -23.52 TD /F1 12 Tf 0.344 Tc (IV.) Tj -120.96 -23.52 TD 0.0569 Tc 0.1711 Tw (DISTRIBUTION OF ORDER BY DEFENDANTS) Tj -68.88 -23.52 TD 0.068 Tc 0.16 Tw (IT IS FURTHER ORDERED) Tj 151.2 0 TD /F0 12 Tf 0 Tc 0 Tw ( that, for a period of five \(5\) years from the date of entry) Tj -187.2 -23.52 TD (of this Order, defendants shall:) Tj 36 -23.52 TD (A.) Tj 36 0 TD (Provide a copy of this Order to, and obtain a signed and dated acknowledgment of) Tj -72 -23.52 TD (receipt of same from, each officer or director, each individual serving in a management capacity,) Tj 0 -23.52 TD (all personnel involved in responding to customer complaints or inquiries, and all sales personnel,) Tj T* (whether or not designated as employees, immediately upon employing or retaining such persons,) Tj T* (for any business in which: \(1\) any defendant is an owner of the business or directly or indirectly) Tj T* (manages or controls the business; and \(2\) the business is engaged in or assists others in engaging) Tj T* (in the advertising, promotion, offering for sale, or sale of any travel-related product or service;) Tj T* (and) Tj 36 -23.52 TD (B.) Tj 36 0 TD (Maintain for a period of three \(3\) years after execution and, upon reasonable) Tj -72 -23.52 TD (notice, make available to representatives of the Commission the original signed and dated) Tj 0 -23.52 TD (acknowledgments of the receipt of copies of this Order as required in subsection A of this) Tj T* (Section. ) Tj ET endstream endobj 23 0 obj 3660 endobj 21 0 obj << /Type /Page /Parent 5 0 R /Resources << /Font << /F0 6 0 R /F1 8 0 R >> /ProcSet 2 0 R >> /Contents 22 0 R >> endobj 25 0 obj << /Length 26 0 R >> stream BT 51.6 711.84 TD 0 0 0 rg /F0 12 Tf 0 Tc 0 Tw (1) Tj 0 -23.52 TD (2) Tj T* (3) Tj T* (4) Tj T* (5) Tj T* (6) Tj T* (7) Tj T* (8) Tj T* (9) Tj -6 -23.52 TD (10) Tj 0 -23.52 TD (11) Tj T* (12) Tj T* (13) Tj T* (14) Tj T* (15) Tj T* (16) Tj T* (17) Tj T* (18) Tj T* (19) Tj T* (20) Tj T* (21) Tj T* (22) Tj T* (23) Tj T* (24) Tj T* (25) Tj T* (26) Tj T* (27) Tj T* (28) Tj ET 61.2 72 0.48 648 re f 62.64 72 0.48 648 re f 576 72 0.96 648 re f BT 414.48 47.52 TD /F1 6.96 Tf 0.0027 Tc -0 Tw (FEDERAL TRADE COMMISSION) Tj 15.84 -7.92 TD /F0 6.96 Tf -0.0879 Tc -0.0417 Tw (915 Second Ave., Ste. 2896) Tj 1.2 -8.16 TD -0.0666 Tc -0.063 Tw (Seattle, Washington 98174) Tj 15.36 -8.16 TD -0.103 Tc -0.0266 Tw (\(206\) 220-6350) Tj -374.88 9.6 TD /F0 12 Tf 0 Tc 0 Tw (STIPULATED FINAL JUDGMENT AND ORDER - 6) Tj 0 -9.6 TD /F0 7.2 Tf -0.0036 Tc 0.0516 Tw (D:\\webstuff\\2001\\May 2\\SETTLE~1.WPD 5/2/01) Tj 228.24 688.32 TD /F1 12 Tf 0.3 Tc 0 Tw (V.) Tj -87.36 -23.52 TD 0.072 Tc 0.156 Tw (MONITORING BY DEFENDANTS) Tj -104.88 -23.52 TD 0.068 Tc 0.16 Tw (IT IS FURTHER ORDERED) Tj 151.2 0 TD /F0 12 Tf 0 Tc 0 Tw ( that defendants, in connection with any business in which:) Tj -187.2 -23.52 TD (\(1\) any defendant is an owner of the business or directly or indirectly manages or controls the) Tj 0 -23.52 TD (business; and \(2\) the business is engaged in, or assists others in engaging in the advertising,) Tj T* (promotion, offering for sale, or sale of any travel-related product or service, are hereby) Tj T* (permanently restrained and enjoined from:) Tj 36 -23.52 TD (A.) Tj 36 0 TD (Failing to take reasonable steps sufficient to monitor and ensure that all employees) Tj -72 -23.52 TD (and independent contractors engaged in sales or other customer service functions comply with) Tj 0 -23.52 TD (Section I of this Order. Such steps shall include adequate monitoring of sales presentations or) Tj T* (other calls with customers, and shall also include, at a minimum, the following: \(1\) listening to) Tj T* (the oral representations made by persons engaged in sales or other customer service functions; \(2\)) Tj T* (establishing a procedure for receiving and responding to customer complaints; and \(3\)) Tj T* (ascertaining the number and nature of customer complaints regarding transactions in which each) Tj T* (employee or independent contractor is involved; ) Tj 232.56 0 TD (provided) Tj ET 304.56 380.4 42.24 0.72 re f BT 346.8 382.32 TD ( that this Section does not authorize or) Tj -274.8 -23.52 TD (require defendants to take any steps that violate any federal, state, or local law;) Tj 36 -23.52 TD (B.) Tj 36 0 TD (Failing to investigate promptly and fully any customer complaint received by any) Tj -72 -23.52 TD (business to which this Section applies; and) Tj 36 -23.52 TD (C.) Tj 36 0 TD (Failing to take corrective action with respect to any sales person whom defendants) Tj -72 -23.52 TD (determine is not complying with this Order, which may include training, disciplining, and/or) Tj 0 -23.52 TD (terminating such sales person.) Tj T* (\\ \\ \\) Tj T* (\\ \\ \\) Tj T* (\\ \\ \\) Tj T* (\\ \\ \\) Tj T* (\\ \\ \\) Tj 225.84 -47.04 TD /F1 12 Tf 0.344 Tc (VI.) 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Tj 36 0 TD (Books, records, and accounts that, in reasonable detail, accurately and fairly reflect) Tj -72 -23.52 TD (the cost of goods or services sold, revenues generated, and the disbursement of such revenues;) Tj 36 -23.52 TD (B.) Tj 36 0 TD (Records accurately reflecting: the name, address, and telephone number of each) Tj -72 -23.52 TD (person employed in any capacity by such business, including as an independent contractor; that) Tj 0 -23.52 TD (person) Tj -2.88 Tc (\222) Tj 0 Tc (s job title or position; the date upon which the person commenced work; and the date and) Tj T* (reason for the person) Tj -2.88 Tc (\222) Tj 0 Tc (s termination, if applicable. Any business subject to this Section shall retain) Tj T* (such records for any terminated employee for a period of two \(2\) years following the date of) Tj T* (termination;) Tj 36 -23.52 TD (C.) Tj 36 0 TD (Records containing the names, addresses, telephone numbers, dollar amounts paid,) Tj -72 -23.52 TD (quantity of items or services purchased, and description of items or services purchased, for all) Tj 0 -23.52 TD (customers to whom such business has sold, invoiced, or shipped any goods or services;) Tj 36 -23.52 TD (D.) Tj 36 0 TD (Records that reflect, for every customer complaint or refund request, whether) Tj -72 -23.52 TD (received directly or indirectly or through any third party:) Tj 72 -23.52 TD (1.) Tj 36 0 TD (the customer) Tj -2.88 Tc (\222) Tj 0 Tc (s name, address, telephone number, and the dollar amount) Tj -72 -23.52 TD (paid by the customer;) Tj 36 -23.52 TD (2.) Tj 36 0 TD (the written complaint or refund request, if any, and the date of the) Tj -72 -23.52 TD (complaint or refund request;) Tj 36 -23.52 TD (3.) 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Tj 36 0 TD (each response and the date of the response;) Tj -36 -23.52 TD (5.) Tj 36 0 TD (any final resolution and the date of the resolution; and) Tj -36 -23.52 TD (6.) Tj 36 0 TD (in the event of a denial of a refund request, the reason for the denial; and) Tj -72 -23.52 TD (E.) Tj 36 0 TD (Copies of all sales scripts, training materials, advertisements, or other marketing) Tj -72 -23.52 TD (materials utilized; ) Tj 86.88 0 TD (provided) Tj ET 158.88 615.6 42.24 0.72 re f BT 201.12 617.52 TD ( that copies of all sales scripts, training materials, advertisements, or) Tj -129.12 -23.52 TD (other marketing materials utilized shall be retained for three \(3\) years after the last date of) Tj 0 -23.52 TD (dissemination of any such materials.) Tj 223.68 -23.52 TD /F1 12 Tf 0.366 Tc (VII.) Tj -120.72 -23.52 TD 0.0488 Tc 0.1792 Tw (COMPLIANCE REPORTING BY DEFENDANTS) Tj -66.96 -23.52 TD 0.068 Tc 0.16 Tw (IT IS FURTHER ORDERED) Tj 151.2 0 TD /F0 12 Tf 0 Tc 0 Tw ( that, in order that compliance with the provisions of this) Tj -187.2 -23.52 TD (Order may be monitored:) Tj 36 -23.52 TD (A.) Tj 36 0 TD (For a period of three \(3\) years from the date of entry of this Order, defendants) Tj -72 -23.52 TD (shall notify the Commission of the following:) Tj 72 -23.52 TD (1.) Tj 36 0 TD (Any changes in defendants) Tj -2.88 Tc 2.88 Tw (\222 ) Tj 0 Tc 0 Tw (residence, mailing address, or telephone) Tj -72 -23.52 TD (numbers, within ten \(10\) days of the date of such change;) Tj 36 -23.52 TD (2.) Tj 36 0 TD (Any changes in defendants) Tj -2.88 Tc 2.88 Tw (\222 ) Tj 0 Tc 0 Tw (employment status \(including self-employment\)) Tj -72 -23.52 TD (within ten \(10\) days of such change. 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Tj 36 0 TD (One hundred eighty \(180\) days after the date of entry of this Order, defendants) Tj -72 -23.52 TD (shall provide a written report to the Commission, sworn to under penalty of perjury, setting forth) Tj 0 -23.52 TD (in detail the manner and form in which that defendant has complied and is complying with this) Tj T* (Order. This report shall include but not be limited to:) Tj 72 -23.52 TD (1.) Tj 36 0 TD (Defendants) Tj -2.88 Tc 2.88 Tw (\222 ) Tj 0 Tc 0 Tw (then-current residence address and telephone number;) Tj -36 -23.52 TD (2.) Tj 36 0 TD (Defendants) Tj -2.88 Tc 2.88 Tw (\222 ) Tj 0 Tc 0 Tw (then-current employment, business addresses and telephone) Tj -72 -23.52 TD (numbers, a description of the business activities of each such employer, and defendants) Tj -2.88 Tc (\222) Tj 0 -23.52 TD 0 Tc (titles and responsibilities for each employer;) Tj 36 -23.52 TD (3.) Tj 36 0 TD (A copy of each acknowledgment of receipt of this Order obtained by any) Tj -72 -23.52 TD (defendant pursuant to Section IV, ) Tj 164.88 0 TD (supra) Tj ET 272.88 474.48 25.92 0.72 re f BT 298.8 476.4 TD (; and) Tj -154.8 -23.52 TD (4.) Tj 36 0 TD (A statement describing the manner in which each defendant has complied) Tj -72 -23.52 TD (and is complying with Sections I, III, IV, V, and VI of this Order;) Tj 0 -23.52 TD (C.) Tj 36 0 TD (For a period of five \(5\) years from the date of entry of this Order, upon written) Tj -72 -23.52 TD (request by a representative of the Commission, each defendant shall submit additional written) Tj 0 -23.52 TD (reports \(under oath, if requested\) and produce documents on fifteen \(15\) days) Tj -2.88 Tc 2.88 Tw (\222 ) Tj 0 Tc 0 Tw (notice with) Tj T* (respect to any conduct subject to this Order;) Tj 36 -23.52 TD (D.) Tj 36 0 TD (For the purposes of this Order, defendants shall, unless otherwise directed by the) Tj -72 -23.52 TD (Commission) Tj -2.88 Tc (\222) Tj 0 Tc (s authorized representatives, mail all written notifications to the Commission to:) Tj 72 -23.52 TD (Â鶹´«Ã½ Trade Commission) Tj 0 -11.76 TD (Director, Northwest Region) Tj T* (915 Second Avenue, Suite 2896) Tj T* (Seattle, Washington 98174 ) Tj T* (Re: FTC v. Cerkvenik-Anderson Travel, Inc., ) Tj 223.44 0 TD /F2 12 Tf (et al.) Tj 24.24 0 TD /F0 12 Tf (;) Tj -283.68 -23.52 TD (E.) 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Tj 36 0 TD (Access during normal business hours to any office, or facility storing documents,) Tj -72 -23.52 TD (In providing such access, defendants shall permit representatives of the Commission to inspect) Tj 0 -23.52 TD (and copy all documents relevant to any matter contained in this Order, and shall permit) Tj T* (Commission representatives to remove documents relevant to any matter contained in this Order) Tj T* (for a period not to exceed five \(5\) business days so that the documents may be inspected,) Tj T* (inventoried, and copied; and) Tj 36 -23.52 TD (B.) Tj 36 0 TD (To interview the officers, directors, and employees, including all personnel) Tj -72 -23.52 TD (involved in responding to consumer complaints or inquiries, and all sales personnel, whether) Tj 0 -23.52 TD (designated as employees, consultants, independent contractors or otherwise, concerning matters) Tj T* (relating to compliance with the terms of this Order. The persons interviewed may have counsel) Tj T* (present. ) Tj 36 -23.52 TD (Provided) Tj ET 108 450.96 42.96 0.72 re f BT 150.96 452.88 TD ( that, upon application of the Commission and for good cause shown, the Court) Tj -78.96 -23.52 TD (may enter an ) Tj 64.08 0 TD (ex) Tj ET 136.08 427.44 11.04 0.72 re f BT 147.12 429.36 TD ( ) Tj 3.12 0 TD (parte) Tj ET 150.24 427.44 24.24 0.72 re f BT 174.48 429.36 TD ( order granting immediate access to defendants) Tj -2.88 Tc 2.88 Tw (\222 ) Tj 0 Tc 0 Tw (business premises for the) Tj -102.48 -23.52 TD (purpose of inspecting and copying all documents relevant to any matter contained in this Order.) Tj 228.24 -23.52 TD /F1 12 Tf 0.09 Tc (X.) Tj -84.72 -23.52 TD 0.0913 Tc 0.1367 Tw (RETENTION OF JURISDICTION) Tj -107.52 -23.52 TD 0.068 Tc 0.16 Tw (IT IS FURTHER ORDERED) Tj 151.2 0 TD /F0 12 Tf 0 Tc 0 Tw ( that this Court shall retain jurisdiction of this matter for all ) Tj -187.2 -23.52 TD (purposes.) 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Tj ET 308.4 509.76 11.28 0.72 re f BT 319.68 511.68 TD (, \) ) Tj 22.8 0 TD /F1 12 Tf 0.0741 Tc 0.1539 Tw (DECLARATION OF ANDY) Tj -18.48 -11.76 TD 0.016 Tc 0.212 Tw ( \) ANDERSON) Tj 0 -11.76 TD /F0 12 Tf 0 Tc 0 Tw ( \)) Tj -108 -11.76 TD (Defendants.) Tj 108 0 TD ( \)) Tj -252 -11.76 TD ( ) Tj ET 72 462.72 268.32 0.72 re f BT 340.32 464.64 TD (\)) Tj -232.32 -35.28 TD (I, Andy Anderson, hereby state that the information contained in the financial statements) Tj -36 -23.52 TD (for myself and Cerkvenik-Anderson Travel, Inc., provided to the Â鶹´«Ã½ Trade Commission on) Tj 0 -23.52 TD (February 14, 2001, were true, accurate, and complete at such time. I have not acquired) Tj T* (significant assets nor have my liabilities decreased significantly since that time. ) Tj 36 -23.52 TD (I swear under penalty of perjury that the foregoing statement is true and correct. ) Tj -36 -23.52 TD (Executed on this ) Tj 82.8 0 TD ( ) Tj ET 154.8 309.84 31.2 0.72 re f BT 186 311.76 TD ( day of ) Tj 36 0 TD ( ) Tj ET 222 309.84 118.56 0.72 re f BT 340.56 311.76 TD ( , 2001.) Tj -16.56 -47.04 TD ( ) Tj ET 324 262.8 215.28 0.72 re f BT 324 252.96 TD (ANDY ANDERSON) Tj 0 -11.76 TD (Individually and as an officer of Cerkvenik-) Tj T* (Anderson Travel, Inc.) 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