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Tj 36 0 TD (The acts and practices of respondent alleged in this complaint have been in or affecting) Tj -36 -14.16 TD (commerce, as ) Tj -1.68 Tc (\223) Tj 0 Tc (commerce) Tj -1.44 Tc 1.44 Tw (\224 ) Tj 0 Tc 0 Tw (is defined in Section 4 of the 鶹ý Trade Commission Act.) Tj 0 -28.32 TD (4.) 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Tj T* 0.0048 Tc 0 Tw (That) Tj -1.9872 Tc (\222) Tj 0.0304 Tc -0.0016 Tw (s a guarantee.) Tj -292.32 -22.56 TD /F1 12 Tf 0 Tc 0 Tw ( ) Tj 184.08 0 TD /F0 11.04 Tf -0.0308 Tc 0.0404 Tw ([link to Exhibit B\(5\)]) Tj 108.24 0 TD /F1 12 Tf 0 Tc 0 Tw ( ) Tj 3.12 0 TD /F3 12 Tf 3.12 Tc (\377) Tj 11.28 0 TD /F1 11.04 Tf 0 Tc 0.0096 Tw ( ) Tj 25.92 0 TD /F1 10.08 Tf -0.0359 Tc 0.0551 Tw (*Terms and Conditions) Tj -332.64 -23.04 TD 1 1 1 rg /F1 12 Tf 0 Tc 0 Tw (3. ) Tj 12.24 0 TD /F1 11.04 Tf -0.0599 Tc 0.0695 Tw ( Click Here To Sign Up Now!) 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Tj -176.4 -42.24 TD /F0 12 Tf ([company name and logo]) Tj 186.24 0 TD ([Consumer address]) Tj ET endstream endobj 26 0 obj 2503 endobj 24 0 obj << /Type /Page /Parent 5 0 R /Resources << /Font << /F0 6 0 R /F1 8 0 R >> /ProcSet 2 0 R >> /Contents 25 0 R >> endobj 28 0 obj << /Length 29 0 R >> stream BT 302.88 74.88 TD 0 0 0 rg /F0 12 Tf 0 Tc 0 Tw (5) Tj -230.88 633.84 TD (Exhibit C\(2\)) Tj ET 72 706.8 59.28 0.72 re f BT 131.28 708.72 TD (: Back cover of promotional CD-ROM package, which exposes the front side of a) Tj -59.28 -14.16 TD (CD-ROM through clear packaging) Tj 185.52 -28.32 TD ([top of the package]) Tj -78.96 -28.56 TD /F1 12 Tf (Start Exploring The Internet - Completely FREE!) Tj -96.24 -42.24 TD /F0 12 Tf ([exposed front side of the promotional CD-ROM, which appears in the center of the package]) Tj 161.76 -28.32 TD ([company name and logo]) Tj 26.88 -42.72 TD /F1 12 Tf (YOUR FREE) Tj -21.12 -14.16 TD (INTERNET ACCESS) Tj 12.48 -14.16 TD (STARTS HERE!) Tj -190.32 -56.4 TD /F0 12 Tf ([The following statement appears along the outer rim of CD-ROM in approximately ) Tj 403.2 0 TD /F0 5.04 Tf 0.04 Tc -0.1504 Tw (five point) Tj 19.2 0 TD /F0 12 Tf 0 Tc 0 Tw ( type.]) Tj -422.4 -28.32 TD -1.68 Tc (\223) Tj 0 Tc ([copyright and trademark information.] Local telephone charges may apply. Users of Juno must) Tj 0 -14.16 TD (agree to the terms of Juno) Tj -2.88 Tc (\222) Tj 0 Tc (s Service Agreement, which is displayed during account creation.) Tj -1.44 Tc (\224) Tj 0 -28.56 TD /F1 12 Tf 0 Tc (Exhibits D\(1\) and D\(2\)) Tj 116.88 0 TD /F0 12 Tf (: Two of the screens displayed during installation of respondent) Tj -2.88 Tc (\222) Tj 0 Tc (s) Tj -116.88 -14.16 TD (Premium Internet access software contained on a promotional CD-ROM. 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Requires minimum commitment of 1) Tj T* (year \(12 months\) to Juno Web at a monthly rate) Tj T* (of $19.95. Cancellation of Juno Web service) Tj T* (prior to the end of the commitment terms will) Tj T* (result in your credit card being charged the full) Tj T* (amount of the rebate plus a $50 cancellation fee. ) Tj T* (You must be 18 years or older. Offer valid only) Tj T* (to new Juno Web subscribers. A major credit) Tj T* (card is required. Local telephone charges may) Tj T* (apply. 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Tj 36 0 TD (In truth and in fact, in numerous instances, despite reasonable efforts to do so, consumers) Tj -36 -14.16 TD (were unable to cancel the service before the free trial period expired and incurred monthly charges) Tj 0 -14.16 TD (or fees. Respondent did not permit consumers to cancel its Internet access service through any) Tj T* (means other than calling the telephone number 1-888-811-5866. Respondent did not disclose this) Tj T* (phone number to consumers, however, until they attempted to cancel the service through other) Tj T* (means, such as respondent) Tj -2.88 Tc (\222) Tj 0 Tc (s numerous other published toll-free phone numbers, electronic mail or) Tj T* (regular mail. Consumers who contacted respondent to cancel their Internet access service) Tj T* (through one of respondent) Tj -2.88 Tc (\222) Tj 0 Tc (s other toll-free phone numbers were told that no one at that number) Tj T* (was authorized to cancel the service and that they must call 1-888-811-5866. Consumers who) Tj T* (requested cancellation of their Internet access service through electronic mail received an) Tj T* (electronic mail response four to eight days later stating that respondent did not accept) Tj T* (cancellations received via electronic mail for security reasons and that consumers must call 1-888-) Tj T* (811-5866 to cancel their Internet access service. Furthermore, in numerous instances, when) Tj T* (consumers called the 1-888-811-5866 cancellation number, they were unable to reach a customer) Tj ET endstream endobj 77 0 obj 4769 endobj 75 0 obj << /Type /Page /Parent 72 0 R /Resources << /Font << /F0 6 0 R /F1 8 0 R /F4 22 0 R /F6 51 0 R >> /ProcSet 2 0 R >> /Contents 76 0 R >> endobj 79 0 obj << /Length 80 0 R >> stream BT 300 74.88 TD 0 0 0 rg /F0 12 Tf 0 Tc 0 Tw (15) Tj -228 633.84 TD (representative for periods of 20 minutes or longer. As a result, many consumers discontinued) Tj 0 -14.16 TD (their efforts to cancel their Internet service before the free trial period expired and incurred) Tj T* (monthly charges or fees. Therefore, the representation set forth in Paragraph 7 was, and is, false) Tj T* (or misleading.) Tj 0 -28.32 TD (9.) Tj 36 0 TD (Through the means described in Paragraph 4, including, but not limited to, Exhibits B and) Tj -36 -14.16 TD (E, respondent has represented that a reasonable means of cancellation is available to consumers) Tj 0 -14.16 TD (who participate in its free trial offers for Premium Web service and, thus, participating consumers) Tj T* (can cancel before incurring any monthly charges or fees. Respondent has failed to disclose or has) Tj T* (failed to disclose adequately the procedures consumers must follow to cancel respondent) Tj -2.88 Tc (\222) Tj 0 Tc (s) Tj T* (Premium Web service. This fact would be material to consumers in deciding whether to) Tj T* (participate in respondent) Tj -2.88 Tc (\222) Tj 0 Tc (s free trial offers for Premium Web service and in their use of the) Tj T* (service. The failure to adequately disclose these facts, in light of the representation made, was,) Tj T* (and is, a deceptive practice.) Tj 0 -28.32 TD (10.) Tj 36 0 TD (Through the means described in Paragraph 4, including, but not limited to, Exhibit B,) Tj -36 -14.16 TD (respondent has represented that consumers who participate in its free trial offer for its Premium) Tj 0 -14.16 TD (Web service have 150 hours to use its service without incurring any monthly charges or fees. ) Tj T* (Respondent has failed to disclose or has failed to disclose adequately that consumers must use the) Tj T* (150 hours of free service within one month to avoid incurring charges of $19.95 a month. 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Consumers who wanted to participate in the offer were required to) Tj T* (order from respondent a CD-ROM containing installation software for respondent) Tj -2.88 Tc (\222) Tj 0 Tc (s Premium) Tj T* (Web service. Consumers who requested the CD-ROM through respondent) Tj -2.88 Tc (\222) Tj 0 Tc (s toll-free telephone) Tj T* (number \(1-800-TRY-JUNO\), electronic mail or other means were unable to register and use the) Tj T* (service until they first installed the software from the CD-ROM onto their computers. The free) Tj T* (trial period, however, began to run from the time consumers made their initial request for the) Tj T* (installation CD-ROM, and not from the time they installed the software and registered to use the) Tj T* (service. 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Tj 36 0 TD (that consumers who cancel their Premium Web Internet service within one year) Tj 0 -14.16 TD (must repay the entire rebate received and pay a $50 cancellation fee;) Tj -36 -28.32 TD (B.) Tj 36 0 TD (that respondent does not provide local access telephone numbers in all areas, and) Tj 0 -14.16 TD (therefore that many consumers must pay long distance telephone charges to access) Tj T* (respondent) Tj -2.88 Tc (\222) Tj 0 Tc (s Premium Web Internet service; and) Tj -36 -28.32 TD (C.) Tj 36 0 TD (that respondent automatically renews all subscriptions for its Premium Web) Tj 0 -14.16 TD (Service after the one year period has ended, unless consumers contact respondent) Tj T* (and affirmatively cancel respondent) Tj -2.88 Tc (\222) Tj 0 Tc (s service. ) Tj -72 -14.16 TD ( ) Tj 0 -14.16 TD (These facts would be material to consumers in their purchase or use of the products or services. ) Tj T* (The failure to disclose these facts, in light of the representation made, was, and is, a deceptive) Tj T* (practice.) Tj 0 -28.32 TD (17.) 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Tj 36 0 TD (it did not request consumer credit card and other personally identifying information) Tj 0 -14.16 TD (to register consumers for its Internet access service at such advertised prices. ) Tj -36 -14.16 TD ( ) Tj -36 -14.16 TD (Respondent informed consumers who registered for these services that it only disseminated such) Tj ET endstream endobj 86 0 obj 3338 endobj 84 0 obj << /Type /Page /Parent 72 0 R /Resources << /Font << /F0 6 0 R >> /ProcSet 2 0 R >> /Contents 85 0 R >> endobj 88 0 obj << /Length 89 0 R >> stream BT 300 74.88 TD 0 0 0 rg /F0 12 Tf 0 Tc 0 Tw (18) Tj -228 633.84 TD (advertisements and promotions to test market demand for its Internet access service at the prices) Tj 0 -14.16 TD (advertised. In fact, its Internet access service was never offered to consumers for the prices) Tj T* (advertised. Therefore, the representations set forth in Paragraph 18 were, and are, false or) Tj T* (misleading.) Tj 0 -28.32 TD (20.) 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