ࡱ> (!"#$%&' f2\p Ba=2 =5%q%28@"1Arial1Arial1Arial1Arial1Arial1Arial1Arial1Arial1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1Arial1Arial1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.3Times New Roman1. Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.hTimes New Roman1.Times New Roman1.Times New Roman1.<Times New Roman1.Times New Roman1.<Times New Roman1.7Times New Roman1* MS Sans Serif1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.3Times New Roman1. Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1Arial1.xTimes New Roman1.@Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.@Times New Roman1.@Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1.Times New Roman1Arial1h>1,>1>1>111<Arial1>Arial1?Arial14Arial14Arial1 Arial1 Arial1Arial1Arial1 Arial"$"#,##0_);\("$"#,##0\)!"$"#,##0_);[Red]\("$"#,##0\)""$"#,##0.00_);\("$"#,##0.00\)'""$"#,##0.00_);[Red]\("$"#,##0.00\)7*2_("$"* #,##0_);_("$"* \(#,##0\);_("$"* "-"_);_(@_).))_(* #,##0_);_(* \(#,##0\);_(* "-"_);_(@_)?,:_("$"* #,##0.00_);_("$"* \(#,##0.00\);_("$"* "-"??_);_(@_)6+1_(* #,##0.00_);_(* \(#,##0.00\);_(* "-"??_);_(@_) "$"#,##00+_(* #,##0_);_(* \(#,##0\);_(* "-"??_);_(@_) 0.0%0.0 0.000% 0.00\ % #,##0.00% #,##0.0                                        [  [  [  [  [  [  [  [  [  [  [  [  Q  U   W ff K+ K) + +  + "+ 2+ K, K* , Y P  M P N P O  O S   V ` R    " 2  (  K    T     2  L Z a X   h@ @   !x@ @   #x@ @ 3  "x@ @ 3  #x@ @   "x@ @   #x  "x@ @    l@ @   1#<@ @   #|@ @   1#|@ @   #|@ @   !|@ @   1#@ @   #|@ @   1#  #|@ @   !x@ @   1#|@ @   #|@ @   1#|@ @   #|@ @    h@ @   #|@ @   *x@ @   *|@ @ /  *|@ @   1"x@ @   1+|@ @   1#|@ @   1#|@ @   1+|@ @ *  1#|@ @ *  1"x@ @   1#|@ @   1#|@ @ *    #|@ @   #|@ @   H   @  1"x  1#|  1#|  #|@ @  *x @ @ * )x @ @ * *| @ @ *  *| @ @ *   "x )x #|  "|    x#|  (  (  x "8 )8 #<  "< ) #  " "      h@ @   !x@ @   !|@ @    |@ @   #|@ @   #|@ @   #|@ @   "|@ @    |@ @   #|  #|  #|@ @    h@ @    |@ @   #|  #|  #|  "|   h@ @    |@ @   #|@ @   #|@ @   #|@ @   "|@ @    |@ @   #|@ @   #|@ @   #|@ @   "  "    "  *|@ @   *|@ @   *|@ @   *|@ @   *|@ @  "x@ @  "|@ @  |@ @   "|@ @  #|@ @  #|@ @  "|@ @  "x@ @  "|@ @  "|@ @   "|@ @  #|@ @  #| "|@ @  "x@ @  |@ @  "|@ @   "|@ @  A|@ @  #|@ @  "|@ @   h@ @   h@ @  "x@ @  "x@ @  "x@ @  #x@ @  !|@ @  #|@ @  #|@ @   +| #|@ @   +| #|@ @   #|@ @  #|@ @  )x@ @  +x #|@ @  #|@ @  #<@ @  #|  #| #|@ @   + )x@ @  +x@ @  #|@ @   +|@ @  #|@ @   +|@ @  #|@ @   #|@ @  #|@ @  x  h |@ @  #|@ @  |@ @  |@ @  #|@ @  |@ @  x  H  h@ @   h@ @  "x@ @  "x@ @   h@ @  x@ @  "x@ @   h@ @  #|@ @   #|@ @  #|@ @   #|@ @   h@ @   #|@ @   h@ @  x@ @  |@ @   |@ @  |@ @   |@ @  "  "X  "x@ @   #x@ @    x@ @   #|@ @   #|@ @   #|@ @   #|@ @    x@ @   #|@ @   x@ @   |@ @   |@ @   |@ @   |@ @   "    h@ @   "x@ @       H X   H "X  "\  "\   H  "\  "\     "   h@ @   @  @  "  (X ! H ! H    (X *X  )X  *\  *\  (   X   X   X     !X     +|@ @ <  *|@ @ <  +|@ @ <  *|@ @ <  *|@ @ <   ,@ @   #<@ @   "|@ @   #<  #|@ @   "|@ @    h@ @   #|@ @   #|  #|   (@ @    h@ @   #|@ @   "|@ @   #|@ @   #|@ @   "|@ @    (@ @   #<@ @   "<@ @   #<@ @   "<@ @   #|@ @    H   H  (<@ @   <@ @   (<@ @   <@ @   |@ @   (|@ @   "  "X  "x@ @ 3  #x@ @ 3  #x@ @ 3   x@ @   #|@ @   #|  #|   x@ @   x@ @   |@ @   |  |  *x @ @   )x @ @   *| @ @   *x @ @ /  )x @ @ /  *| @ @ /  "  #  !  #  #  "X  !X  "\   L   H  !\  1* @ @   1) @ @   + @ @   * @ @     "    #  "  #  "    "    #  "  #  "  1* @ @ <  1) @ @ <  + @ @ <  * @ @ <  #X  "\   h@   "|@   #\  "| "X   #x@ @  x@ @  (x@ @  #|@ @  #|@ @  &(x@ @  8@ @  |@ @  x@ @  x@ @  x@ @   h  8@ @  #8@ @   x@ @  #x@ @     '@8 @  (@ '@8   @ )! )  +* )( ),!| - | - x -  | - #| .#| )  /#| 0#| ),!|- X )#| )# )# ) # )# x @ @ x @ @ xxx x  !x"@ @ =  #|"@ @  "|"@ @  "| "@ @  x@ @   #|@ @   "|@ @   "|@ @   #|@ @   "| @ @   x@ @   #|@ @   "|@ @   "|  #|@ @   "| @ @   x @ @   #| @ @   "| @ @   "| @ @   #| @ @   "| @ @    x  #|  "|  "x  #|  "|@ @   #|  "|@ @   "| @ @   #| @ @   #| @ @   x  #x  "x  x  x x @ @ x @ @ x @ @   x @ @   "x @ @   !x @ @    x  x@ @   "|@ @   "| @ @   "| @ @  x @ @  x @ @   x@ @   x @ @   #x  !x"@ @   #|"@ @  "|"@ @  "| "@ @  #|@ @   "|@ @   "|@ @   #|@ @   "| @ @   "|   h@ @   x @ @   #| @ @   "| @ @   #| @ @   "| @ @   #| @ @   "| @ @   x  "x @ @    h 11@! @ @  11@* @ @  1* @ @  1* @ @  2 4 H 5A#\ 5@# 5@# 5 " 4#\ 2  2  $ H  1  $  ! 9  :@  q  9@      x  "x@    X ;@ <@  "X   H  #X  "\   H  #X   H  !x@ @   *x@ @   )x@ @   *|@ @   *|@ @   |  )|  |  |  "|   h@ @   "|@    L  "X  X  X  \  qX > X  X  ! ? H  1 ) @ @   + @ @   1 * @ @  7x 7| 7" 7" 7  7  7 " 7 " 7  7  7 "       "  " @  @ " @      " @ "      1 ) @ @ <  + @ @ <  1 * @ @ < A@ D@ 8(x D@ E@ B @ F @ G @ H @ I@ +|@ @   +x@ @  #|@ @   #x@ @  #|@ @   #x@ @   #|@ @  +@ @  +@ @  +@ @   +x@ @  &+|@ @  & +x@ @  &#|@ @  & #x@ @  &#|@ @  & #x@ @  &%+|@ @  &%#|@ @  |@ @  |@ @   "x@ @ 3  "x@ @ 3  "x@ @   "x@ @   "x@ @   "x@ @   1*x@ @  (0@ @   1*x@ @   1*x@ @   1*x@ @   1*x@ @ * 8)x  "x@ @   0@ @   x@ @   x@ @   *|@ @   @ @   |@ @   |@ @   |@ @   "x@ @   "x@ @  "8@ @  "0@ @   #x@ @  #0@ @   "x@ @  "0@ @  "x@ @  "x@ @  "x@ @  !x@ @  !0@ @  x@ @  0@ @  "x@ @  "x@ @   "|@ @  "8@ @   (x@ @  (x@ @   "x@ @   x@ @  8@ @   B|@ @  #8@ @   |@ @   8@ @   B|@ @  #8@ @   x@ @ < p@ @ <  "|@ @ <  "x@ @ <  "|@ @ <  !  "|@ @   "x@ @   (x@ @ 3  (x@ @ 3  "x@ @ 3  "x@ @ 3  x@ @   8@ @   B|@ @   #8@ @   |@ @    8@ @   "8@ @   B|@ @   #x@ @   +| @ @  +p @ @   +| @ @ / +p @ @ /  *X  "X  *X   |  )|   X )x@ @  )x@ @  *x@ @  *x@ @  *,!|* *,!| @ @ * *"|* **x @ @ * ||=Ne}(}K (* "-"??}(}/ (* "-"??}(}0 (* "-"??}(}2 (* "-"??}(}7 (* "-"??}(}8 (* "-"??}(}s (* "-"??}(}t (* "-"??}(}v (* "-"??}(}w (* "-"??}(}x (* "-"??}(}y (* "-"??}(}z (* "-"??}(}{ (* "-"??}(}| (* "-"??}-}L (* "-"??}<}7 (* "-"??_)?_);_(}<}8 (* "-"???_)?_);_(}<}9 (* "-"??23_)?_);_(}(}: (* "-"??}<}6 a(* "-"??_)?_);_(}<}( (* "-"??_)?_);_(}<}= e(* "-"??_)?_);_(}}; ??v(* "-"??̙_)?_);_(   }}F ???(* "-"??_)?_);_(??? ??? ??? ???}}) }(* "-"??_)?_);_(   }<}< }(* "-"??_)?_);_(}}* (* "-"??_)?_);_(??? ??? ??? ???}(}N (* "-"??}x}E(* "-"??_)?_);_(  }(}5 (* "-"??}P}M (* "-"??_)?_);_( }<}" (* "-"??_)?_);_(}<} (* "-"??ef_)?_);_(}<} (* "-"??L_)?_);_(}<} (* "-"??23_)?_);_(}<}# (* "-"??_)?_);_(}<} (* "-"??ef_)?_);_(}<} (* "-"??L_)?_);_(}<} (* "-"??23_)?_);_(}<}$ (* "-"??_)?_);_(}<} (* "-"??ef_)?_);_(}<} (* "-"??L_)?_);_(}<} (* "-"??23_)?_);_(}<}% (* "-"??_)?_);_(}<} (* "-"??ef_)?_);_(}<} (* "-"??L_)?_);_(}<} (* "-"??23_)?_);_(}<}& (* "-"??_)?_);_(}<} (* "-"??ef_)?_);_(}<} (* "-"??L_)?_);_(}<}  (* "-"??23_)?_);_(}<}' (* "-"?? _)?_);_(}<} (* "-"??ef _)?_);_(}<} (* "-"??L _)?_);_(}<}! (* "-"??23 _)?_);_( 20% - Accent1H 20% - Accent1 ef  20% - Accent2H" 20% - Accent2 ef  20% - Accent3H& 20% - Accent3 ef  20% - Accent4H* 20% - Accent4 ef  20% - Accent5H. 20% - Accent5 ef  20% - Accent6H2 20% - Accent6  ef  40% - Accent1H 40% - Accent1 L  40% - Accent2H# 40% - Accent2 L渷  40% - Accent3H' 40% - Accent3 L  40% - Accent4H+ 40% - Accent4 L  40% - Accent5H/ 40% - Accent5 L  40% - Accent6H3 40% - Accent6  Lմ  60% - Accent1H 60% - Accent1 23  60% - Accent2H$ 60% - Accent2 23ږ  60% - Accent3H( 60% - Accent3 23כ  60% - Accent4H, 60% - Accent4 23  60% - Accent5H0 60% - Accent5 23 ! 60% - Accent6H4 60% - Accent6  23  "Accent1<Accent1 O  #Accent2<!Accent2 PM  $Accent3<%Accent3 Y  %Accent4<)Accent4 d  &Accent5<-Accent5 K  'Accent6<1Accent6  F (Bad4Bad  ) Calculation| Calculation  } * Check Cellz Check Cell  ????????? ???+ Comma,( Comma [0] -Comma 2. Comma 2 2 /Comma 3 0Comma 4 1Comma 52&Currency3. Currency [0]4 Currency 25Explanatory TextB5Explanatory Text  6Good6Good  a7 Heading 1B Heading 1 I}O8 Heading 2B Heading 2 I}?9 Heading 3B Heading 3 I}23: Heading 44 Heading 4 I} ;InputpInput ̙ ??v < Linked CellF Linked Cell } =Neutral<Neutral  e"Normal >Normal 2? Normal 2 2 @Normal 3 ANormal 4 BNormal_Pag 17- MSA IDT 2007C Normal_ReportD Normal_Sheet1 ENoteb Note   FOutputrOutput  ???????????? ???G$PercentH Percent 2I Percent 2 2J Percent 3K Percent 4 LTitle1Title I}% MTotalHTotal OON Warning Text: Warning Text XTableStyleMedium2PivotStyleLight168tMnô3ffffb9}W̙L.3f3?"fff3f3f3333y33333\` 7Pg 4 Pg 5 Pg 6APg 7_top5 Pg 7_bottom CPg 8 Pg 9 qPg 10 UPg 11 Pg 12 ]Pg 13 pg 14 ?Pg 15 gPg 16ÏPg 17-68-pg 69 A1aPg 70 A2 Pg 71 A3Pg 72 A4M$ Pg 73-74 B1I1Pg 75 B2M Pg 76-81 B3[Pg 82 C Pg 83-90 D1; Pg 91-98 D2>   CBSA_01<CBSA_01<CBSA_01<CBSA_01<CBSA_01< < < <  ;    ;   ;   ;   ;  ;  ; 78 2 CY - 2008 CY - 2009Complaint Categories ComplaintsFraud ComplaintsOther Complaints Identity Theft ComplaintsTotals Percentages1 Calendar Year)Consumer Sentinel Network Complaint CountTotal ComplaintsFraud Identity Theft Other CY - 2010RankCategoryNo. of Complaints Percentages1 Identity TheftDebt CollectionInternet Services!Prizes, Sweepstakes and LotteriesShop-at-Home and Catalog SalesImpostor ScamsInternet Auction0Foreign Money Offers and Counterfeit Check ScamsTelephone and Mobile Services Credit Cards.Advance-Fee Loans and Credit Protection/RepairBanks and Lenders7Credit Bureaus, Information Furnishers and Report Users/Mortgage Foreclosure Relief and Debt ManagementTelevision and Electronic MediaBBusiness Opportunities, Employment Agencies and Work-at-Home Plans Health CareComputer Equipment and Software%Travel, Vacations and Timeshare PlansAuto Related ComplaintsMagazines and Books%Home Repair, Improvement and ProductsOffice Supplies and ServicesInvestment Related Complaints<1%Grants Real EstateCharitable SolicitationsClothing, Textiles and Jewelry1Multi-Level Marketing, Pyramids and Chain Letters Video Games Amount Paid Percentages3 $1 - 25$26 - 50$51 - 75 $76 - 100 $101 - 250 $251 - 500 $501 - 1,000$1,001 - 5,000More than $5,000CYComplaint Count Percentage Reporting Amount PaidTotal Reporting Amount PaidReportedAverage1 Median2 Payment Method Percentages1 Bank Account DebitCash/Cash AdvanceCheck Money OrderTelephone Bill Wire TransferTotal Reporting Payment MethodContact Method Percentages1  E-mailMailInternet - Web Site/OthersPhoneOtherTotal Reporting Contact Method Consumer Age Percentages1 19 and Under20-2930-3940-4950-5960-69 70 and OverTotal Reporting AgeCredit Card Fraud Percentages Theft SubtypeCY-2008CY-2009CY-2010 New AccountsExisting AccountTotalPhone or Utilities FraudUtilities - New AccountsWireless - New AccountsTelephone - New AccountsUnauthorized Charges  to Existing Accounts Bank Fraud2 Electronic Fund TransferExisting Accounts Loan FraudBusiness / Personal /  Student LoanAuto Loan / LeaseReal Estate LoanOther Identity Theft Uncertain MiscellaneousInternet / EmailEvading the LawMedicalApartment or House Rented Insurance Child Support Bankruptcy MagazinesProperty Rental FraudSecurities / Other InvestmentsAttempted Identity TheftEmployment-Related Fraud&Government Documents or Benefits FraudTax or Wage Related FraudGovernment Benefits  Applied For/ReceivedOther Government Documents  Issued/ForgedDriver's License Issued/Forged MIf the victim notified a police department, was a report taken? Percentages2 YesNo Not Reported&Total Who Notified a Police Department,Total Who Did Not Notify a Police DepartmentpTotal Reporting Law 鶹ý Contact Information Consumer AgeConsumer StateCComplaints Per 100,000 Population1B Victim StateColoradoFloridaMarylandArizonaNevada CaliforniaAlaskaGeorgiaTexas Washington New MexicoDelawareNew York New HampshireVirginiaIllinoisOregon New JerseyHawaii PennsylvaniaMissouriAlabamaMontanaMichigan Tennessee MississippiIdahoUtah Connecticut LouisianaWyomingNorth Carolina MassachusettsKansasOklahomaOhioSouth CarolinaArkansas Rhode Island MinnesotaIndianaNebraskaVermont WisconsinKentuckyMaine West VirginiaIowa South Dakota North DakotaDistrict of ColumbiaMetropolitan Area!Complaints Per 100,000 Population&Dunn, NC Micropolitan Statistical Area)Greeley, CO Metropolitan Statistical Area8Mount Vernon-Anacortes, WA Metropolitan Statistical Area)Boulder, CO Metropolitan Statistical Area7Thomasville-Lexington, NC Micropolitan Statistical Area)Allegan, MI Micropolitan Statistical Area-Punta Gorda, FL Metropolitan Statistical Area0Jefferson City, MO Metropolitan Statistical Area*Santa Fe, NM Metropolitan Statistical Area7Fort Collins-Loveland, CO Metropolitan Statistical Area1Sherman-Denison, TX Metropolitan Statistical Area-Gainesville, GA Metropolitan Statistical Area2Colorado Springs, CO Metropolitan Statistical Area*Roseburg, OR Micropolitan Statistical Area-Springfield, OH Metropolitan Statistical Area,Bellingham, WA Metropolitan Statistical Area*Bay City, MI Metropolitan Statistical Area)Medford, OR Metropolitan Statistical AreaHMyrtle Beach-Conway-North Myrtle Beach, SC Metropolitan Statistical Area,Gettysburg, PA Micropolitan Statistical Area6Sierra Vista-Douglas, AZ Micropolitan Statistical Area+Ann Arbor, MI Metropolitan Statistical Area6Bremerton-Silverdale, WA Metropolitan Statistical Area3Homosassa Springs, FL Micropolitan Statistical Area)Wooster, OH Micropolitan Statistical Area2East Stroudsburg, PA Micropolitan Statistical Area&Napa, CA Metropolitan Statistical Area(Topeka, KS Metropolitan Statistical Area/Warner Robins, GA Metropolitan Statistical Area0Port St. Lucie, FL Metropolitan Statistical Area9Statesville-Mooresville, NC Micropolitan Statistical AreaJWashington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Statistical AreaDFort Walton Beach-Crestview-Destin, FL Metropolitan Statistical Area/Denver-Aurora, CO Metropolitan Statistical Area3Kalamazoo-Portage, MI Metropolitan Statistical Area(Monroe, MI Metropolitan Statistical Area)Concord, NH Micropolitan Statistical Area3Vallejo-Fairfield, CA Metropolitan Statistical Area(Durham, NC Metropolitan Statistical Area(Wausau, WI Metropolitan Statistical Area;Sarasota-Bradenton-Venice, FL Metropolitan Statistical Area8Panama City-Lynn Haven, FL Metropolitan Statistical Area+Salisbury, NC Micropolitan Statistical Area+Anchorage, AK Metropolitan Statistical Area.Lake Charles, LA Metropolitan Statistical Area-Reno-Sparks, NV Metropolitan Statistical Area-Rocky Mount, NC Metropolitan Statistical Area)Roanoke, VA Metropolitan Statistical Area0Albany-Lebanon, OR Micropolitan Statistical Area)Lebanon, PA Metropolitan Statistical AreaEMiami-Fort Lauderdale-Pompano Beach, FL Metropolitan Statistical Area7Brownsville-Harlingen, TX Metropolitan Statistical Area:McAllen-Edinburg-Mission, TX Metropolitan Statistical Area(Madera, CA Metropolitan Statistical Area-Columbus, GA-AL Metropolitan Statistical Area(Merced, CA Metropolitan Statistical Area-Bakersfield, CA Metropolitan Statistical Area(Laredo, TX Metropolitan Statistical Area,Las Cruces, NM Metropolitan Statistical Area5Visalia-Porterville, CA Metropolitan Statistical Area)El Paso, TX Metropolitan Statistical Area+El Centro, CA Metropolitan Statistical Area0Corpus Christi, TX Metropolitan Statistical Area@Atlanta-Sandy Springs-Marietta, GA Metropolitan Statistical Area*Stockton, CA Metropolitan Statistical Area)Modesto, CA Metropolitan Statistical Area,Montgomery, AL Metropolitan Statistical Area(Fresno, CA Metropolitan Statistical AreaBLos Angeles-Long Beach-Santa Ana, CA Metropolitan Statistical Area(Dothan, AL Metropolitan Statistical Area'Macon, GA Metropolitan Statistical AreaBRiverside-San Bernardino-Ontario, CA Metropolitan Statistical Area/Memphis, TN-MS-AR Metropolitan Statistical Area,Pottsville, PA Micropolitan Statistical Area+Goldsboro, NC Metropolitan Statistical Area=Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area8Santa Cruz-Watsonville, CA Metropolitan Statistical Area(Albany, GA Metropolitan Statistical Area3Orlando-Kissimmee, FL Metropolitan Statistical Area<Houston-Sugar Land-Baytown, TX Metropolitan Statistical Area*Lakeland, FL Metropolitan Statistical Area+Yuba City, CA Metropolitan Statisti< cal Area.Fayetteville, NC Metropolitan Statistical Area-Albuquerque, NM Metropolitan Statistical AreaIPhiladelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical AreaTop CategoriesIdentity Theft Type Percentage1 Data ContributorsFTC - "877 ID THEFT" FTC - "877 FTC HELP" (Fraud)FTC - "877 FTC HELP" (Other)FTC - Web Complaints IDT FTC - Web Complaints FraudFTC - Web Complaints Other Internet Crime Complaint CenterBetter Business Bureaus2%Canadian Anti-Fraud CentreMoneyGram InternationalOthers# U.S. Postal Inspection Service) North Carolina Department of Justice% Identity Theft Assistance CenterTotal Number of ComplaintsAlabama, BirminghamMissouri, Saint LouisAlabama, HuntsvilleMissouri, SpringfieldAlberta, Edmonton (Canada)Nebraska, OmahaArizona, Tucson Nevada, RenoArkansas, Little RockNew Hampshire, Concord$British Columbia, Vancouver (Canada)North Carolina, Charlotte'California, San Joaquin Valley (Fresno)North Carolina, GreensboroColorado, Colorado SpringsNorth Carolina, RaleighColorado, Denver Ohio, AkronColorado, Fort CollinsOhio, Columbus District of Columbia, Washington Ohio, DaytonFlorida, Clearwater Ohio, ToledoFlorida, OrlandoOklahoma, Oklahoma CityFlorida, PensacolaOklahoma, Tulsa.Georgia, Atlanta, Athens and Northeast GeorgiaOntario, Kitchener (Canada)Georgia, MaconSouth Carolina, ColumbiaGeorgia, SavannahTennessee, ChattanoogaHawaii, HonoluluTennessee, KnoxvilleIllinois, ChicagoTennessee, NashvilleIllinois, PeoriaTexas, AbileneIndiana, EvansvilleTexas, AmarilloIndiana, Fort Wayne Texas, AustinIowa, Des MoinesTexas, Brazos ValleyKansas, Kansas City Texas, DallasLouisiana, Acadiana (Lafayette)Texas, El PasoLouisiana, Baton RougeTexas, South PlainsLouisiana, Lake Charles Texas, TylerLouisiana, ShreveportTexas, Wichita FallsMaryland, BaltimoreUtah, Salt Lake CityMassachusetts, WorchesterWashington, SeattleMichigan, Grand RapidsWashington, SpokaneMinnesota, Saint Paul/Advance-Fee Loans and Credit Protection/Repair: The promise of a loan or credit card that requires you to pay a fee first; worthless credit card loss protection and insurance programs; the promise that accurate negative information can be removed from your credit file for a fee; etc. (Fraud Category)/@Auto Related Complaints: Misleading or deceptive claims regarding auto warranties; repair/maintenance issues with newly purchased used or new cars, including dissatisfaction with service provided by auto mechanics; price fixing and price gouging concerns against gas stations and oil companies; etc. (Other Category) Banks and Lenders: Deceptive or predatory mortgage lending practices; problems with modification of mortgage terms; miscellaneous customer service and account issues with bank products, including fees and overdraft charges; etc. (Other Category)k Business Opportunities, Employment Agencies and Work-at-Home Plans: Problems with franchises or business opportunities; unfulfilled, misleading and deceptive job placement opportunities, offers, and services by employment-service firms for up-front fees; wealth building and invention promotion plans that don t make good on their promises; etc. (Fraud Category)CCharitable Solicitations: Misleading pitches for donations to benefit local service organizations; solicitations for bogus charity or relief organizations; etc. (Fraud Category)Clothing, Textiles and Jewelry: Fake or replica goods passed off as genuine; order fulfillment problems; failure to honor refund or return policies; etc. (Other Category) Computer Equipment and Software: Problems with computer software, hardware, and computer equipment purchases; unwanted or unauthorized software installations and downloads; etc. (Other Category)!TCredit Bureaus, Information Furnishers and Report Users: Credit Reporting Agency (CRA) or furnisher provides inaccurate information or fails to reinvestigate disputed information; CRA provides inadequate phone help; difficulties ordering free annual credit reports; impermissible access to/inquiry on credit reports; etc. (Other Category) 9Credit Cards: Account or billing issues, including interest rate changes, late fees, credit disputes, and overcharges; fraudulent credit card offers/phishing attempts; etc. (Other Category) ODebt Collection: Debt collector calls repeatedly or continuously; falsely represents the amount or status of debt; fails to send written notice of debt; falsely threatens suit; uses profane language; fails to identify self as debt collector; and/or violates other provisions of the Fair Debt Collection Practices Act. (Other Category)Foreign Money Offers and Counterfeit Check Scams: Letters or e-mails offering the "opportunity" to share in a percentage of millions of dollars that a self-proclaimed government official is trying to transfer illegally out of a foreign country in return for money, bank account numbers, or other identifying information from the victim; fraudulent schemes involving foreign lotteries, mystery shoppers, or Internet purchases/classified ads in which a counterfeit check overpayment is received along with a request to wire back the difference immediately after check deposit, leaving the victim responsible for the funds withdrawn; etc. (Fraud Category)1HGrants: Deceptive practices by businesses or individuals marketing either government grant opportunities or financial aid assistance services; problems with student loan processors, debt collectors collecting on defaulted student loans, and diploma mills and other unaccredited educational institutions; etc. (Fraud Category)  Health Care: Fraudulent, misleading, or deceptive claims for vision correction procedures; dietary supplements; weight loss products or services; impotency treatments; health spas and equipments; infertility services; sunscreens; HIV test kits; etc. (Fraud Category) Home Repair, Improvement and Products: Defective furniture or appliances; service or warranty-related issues; furniture or appliance delivery problems, including receiving wrong or incomplete products; problems with home repair services and contractors; etc. (Other Category) 'Identity Theft: When someone appropriates your personal identifying information (like your Social Security number or credit card account number) to commit fraud or theft. (Identity Theft Category)TImpostor Scams: Complaints about a person or entity claiming to be working for or affiliated with a government agency in order to gain consumer trust and lure them into a scam such as a foreign lottery or a prize/sweepstakes offer. Also, complaints about persons claiming to be related to the consumers, asking for money. (Fraud Category)Internet Auction: Non-delivery or late delivery of goods; delivery of goods that are less valuable than advertised; failure to disclose all the relevant information about the product or terms of the sale; etc. (Fraud Category)QInternet Services: Problems with trial offers from Internet Service Providers ("ISPs"); difficulty canceling an ISP account; issues with Internet entertainment services, Internet gaming, and social networking services; undisclosed charges; website design and hosting services; spyware, adware, and malware issues; etc. (Fraud Category)~Investment Related Complaints: Investment opportunities in day trading; gold and gems; art; rare coins; etc. (Fraud Category)Magazines and Books: Pitches for "free," "pre-paid," or "special" magazine subscription deals and offers< for club memberships that claim to help you save money when buying a particular product or service (CDs, books, etc.). (Fraud Category) Mortgage Foreclosure Relief and Debt Management: Complaints about mortgage lenders, brokers, and other entities making false promises to save consumers homes from foreclosure; mortgage refinancing, mortgage term modifications, and debt management issues; credit organizations charging excessive fees, making false promises to provide free services, pay creditors, or reduce interest rates. (Fraud Category)0Multi-Level Marketing, Pyramids and Chain Letters: Network plans that offer commissions on the sale of goods by you and distributors you recruit. (Fraud Category)2Office Supplies and Services: Fraudulent or deceptive offers for toner, copier paper, maintenance supplies, equipment maintenance contracts; classified advertising and yellow page invoice scams; website cramming schemes; etc. (Fraud Category)Prizes, Sweepstakes and Lotteries: Promotions for "free" prizes for a fee; foreign lotteries and sweepstakes offered through the phone, fax, e-mail or mail; etc. (Fraud Category)"Real Estate: Complaints about deceptive and misleading practices involving real estate agents and companies, real estate appraisers and appraisal services, real estate consultants, real estate property management, and real estate land developers. (Other Category) Shop-at-Home and Catalog Sales: Problems, such as undisclosed costs, failure to deliver on time, non-delivery, and refusal to honor a guarantee, with purchases made via the Internet (not including auction sales), telephone, or mail. (Fraud Category)  Telephone and Mobile Services: Charges for calls to "toll-free" numbers; unauthorized charges such as charges for calls consumers didn t make; unauthorized switching of consumers phone service provider; misleading pre-paid phone card offers; etc. (Fraud Category)Television and Electronic Media: Problems with TV reception, installation, billing, and promotions for cable/satellite providers; miscellaneous problems with music/DVD purchases. (Other Category) ! Travel, Vacations and Timeshare Plans: Deceptive offers for "free" or low-cost vacations; cut-rate student travel packages; misleading timeshare offers; etc. (Fraud Category)&Video Games: Problems with video game companies, defective products, billing or collection, contracts, customer service, delivery, guarantees or warrantees, rentals, service; etc. (Other Category) Complaints / Percentages1,Product Service#Advance-Fee Loans, Credit ArrangersCredit Card Loss Protection Credit RepairRecovery\Refund CompaniesCount/Percentage: Auto: Gas Auto: OtherAuto: Parts & RepairsAuto: Renting & LeasingAuto: Sales - NewAuto: Sales - Used!ATM-Electronic Banking ProceduresBank: National\CommercialBank: Savings and Loan\ThriftBank: State-Charter: FR Member"Bank: State-Charter: Non-FR MemberLending: BanksLending: Credit UnionLending: Finance CompanyLending: MortgageLending: Other InstitutionsRetailer Credit Card$Bus Opps\Franchises\Distributorships)Employ Agencies\Job Counsel\Overseas WorkInventions\Idea PromotionsWork-At-Home Plans Garments & Wool or Leather GoodsJewelry\WatchesTextilesComputers: Equipment\SoftwareCredit BureausCredit Information FurnishersCredit Report UsersCreditor Debt CollectionThird Party Debt CollectionCounterfeit Check Scams0Nigerian/Other Foreign Money Offers (not prizes)Grants: Non-EducationalScholarships\Educational GrantsHealth Care: Contact LensesHealth Care: Dental(Health Care: Diet Products\Centers\Plans0Health Care: Dietary Supplements\Herbal Remedies#Health Care: Drugs-OTC\PrescriptionHealth Care: Eye CareHealth Care: Hearing3Health Care: Medical Discount Plans\Cards\Insurance%Health Care: Other Medical Treatments$Health Care: Other Products\SuppliesHeating and Air ConditioningHome AppliancesHome FurnishingsHome Protection Devices Home RepairHousingFamily/Friend ImpostorGovernment ImpostorInternet Access ServicesInternet Gaming%Internet Information & Adult ServicesInternet Payment Service"Internet Web Site Design\PromotionSocial Networking ServiceSpyware\Adware\MalwareInvest: Advice, SeminarsInvest: Art\Gems\Rare Coins Invest: Other (note in comments)(Invest: Stocks\Commodity Futures TradingBooks!Debt Management/Credit Counseling(Mortgage Modification/Foreclosure Relief'Multi-Level Mktg\Pyramids\Chain LettersOffice Supplies: Toner#Office: Ad Space\Directory Listings%Lotteries\Lottery Ticket Buying ClubsPrizes\Sweepstakes\GiftsReal Estate (not Timeshares)Telephone: Carrier SwitchingTelephone: Mobile DownloadsTelephone: Mobile Other)Telephone: Mobile Rates/Plans/AdvertisingTelephone: Mobile Text Messages0Telephone: Mobile Unauthorized Charges or DebitsTelephone: OtherTelephone: Prepaid Phone Cards)Telephone: Unauthorized Charges or DebitsTelephone: VoIP ServicesUnsolicited FaxesDVD/Video/FilmMusic: All Formats+Television (Programming and Advertisements)Television: Satellite & CableTimeshare ResalesTimeshare SalesTravel\VacationsMiscellaneous ComplaintsAlcoholic Beverages$Buyers Clubs (not travel or lottery)Children's ProductsFoodFuneral ServicesHealth Care Provider BillingImmigration ServicesInsurance (Other than Medical)Leasing: BusinessLeasing: ConsumerModeling Agencies\ServicesPersonal Care ProductsProperty\Inheritance TracersTobacco ProductsTrade\Vocational Schools UtilitiesUnspecified ComplaintsOther (Note in Comments)Telemarketing, Other3Unauthorized Debits or Charges for Unknown ProductsUnsolicited Email State NameTotal Fraud ComplaintsTotal Amount Paid Reported Complaints Reporting Amount Paid!Percentages Reporting Amount PaidAverage Amount Paid13Dist. of Columbia=Page 4: Consumer Sentinel Network Complaint Type Percentages1<$e1 Percentages are based on the total number of Consumer Sentinel Network complaints by calendar year. 7Page 5: Consumer Sentinel Network Complaint Type Count16$ 1 Complaint counts from CY-2001 to CY-2005 represent historic figures as per the Consumer Sentinel Network s five-year data retention policy. These complaint figures exclude National Do Not Call Registry complaints. 677Page 6: Consumer Sentinel Network Complaint Categories168U1 Percentages are based on the total number of CSN complaints (1,339,265) received by the FTC between January 1 and December 31, 2010. Thirteen percent (176,565) of the total CSN complaints received by the FTC were coded Other (Note in Comments). For CSN category descriptions, details and three year figures, see Appendices B1 through B3.RPage 7: Consumer Sentinel Network Total Number of Fraud Complaints and Amount PaidhNote: See Appendix C for fraud complaints and amount paid figures by State and the District of Columbia./1Average is based on the total number of consumers who reported an amount paid for each calendar year: CY-2008 = 493,393; CY-2009 = 5< 65,325; and CY-2010 = 625,187. Eleven consumers reported an amount paid of $1 million or more during CY-2010; 249 and 116 consumers for CY-2008 and CY-2009, respectively.:2Median is the middle number in a set of numbers so that half the numbers have values that are greater than the median and half have values that are less. Calculation of the median excludes complaints with amount paid reported as $0.:QPage 7: Consumer Sentinel Network Distribution of Fraud Complaints by Amount Paid 3Percentages are based on the total number of consumers who reported amount paid for each calendar year: CY-2008 = 493,393; CY-2009 = 565,325; and CY-2010 = 625,187.:QPage 8: Consumer Sentinel Network Fraud Complaints by Method of Consumer Payment1P$81Percentages are based on the total number of CSN fraud complaints for each calendar year where consumers reported the method of payment: CY-2008 = 57,375; CY-2009 = 79,310; and CY-2010 = 105,471. 15% of the consumers reported this information during CY-2010, 9% and 12% for CY-2008 and CY-2009, respectively. :_Page 9: Consumer Sentinel Network Fraud Complaints by Company's Method of Contacting Consumers1^$F 1Percentages are based on the total number of CSN fraud complaints for each calendar year where consumers reported the company s method of initial contact: CY-2008 = 387,576; CY-2009 = 461,495; and CY-2010 = 438,595. 60% of consumers reported this information during CY-2010, 64% and 68% for CY-2008 and CY-2009, respectively.:DPage 10: Consumer Sentinel Network Fraud Complaints by Consumer Age1C$$1Percentages are based on the total number of consumers reporting their age for CSN fraud complaints each calendar year: CY-2008 = 343,452; CY-2009 = 428,995; and CY-2010 = 459,568. 63% of consumers reported this information during CY-2010, 56% and 63% for CY-2008 and CY-2009, respectively.:aPage 11: Consumer Sentinel Network Identity Theft Complaints How Victims' Information is Misused1`$V2Includes fraud involving checking and savings accounts and electronic fund transfers.:%1Percentages are based on the total number of CSN identity theft complaints for each calendar year: CY-2008 = 314,521; CY-2009 = 278,356; and CY-2010 = 250,854. Note that 12% of identity theft complaints include more than one type of identity theft in CY-2010 and CY-2009; and 13% in CY-2008.:UPage 12: Consumer Sentinel Network Identity Theft Complaints Law 鶹ý Contact2T$e2Percentages are based on the total number of identity theft complaints where victims indicated whether they had notified a police department: CY-2008 = 238,979; CY-2009 = 110,208; and CY-2010 = 100,217. 42% of identity theft victims who contacted the FTC directly reported law enforcement contact information in CY-2010, 81% in CY-2008 and 42% in CY-2009.:MPage 13: Consumer Sentinel Network Identity Theft Complaints by Victims' Age1L$*1Percentages are based on the total number of victims reporting their age in CSN identity theft complaints for each calendar year: CY-2008 = 295,347; CY-2009 = 264,347; and CY-2010 = 236,765. 94% of the consumers who contacted the FTC reported their age in CY-2010 and CY-2008; and 95% in CY-2009.:8Page 14: Consumer Sentinel Network State Complaint RatesT1Per 100,000 unit of population estimates are based on the 2010 U.S. Census (accessed Jan 12, 2011 at http://2010.census.gov/2010census/data/). Numbers for the District of Columbia are: Fraud and Others = 3,374 complaints and 560.7 complaints per 100,000 population; Identity Theft = 923 victims and 153.4 victims per 100,000 population. <=<Note: In calculating the State and Metropolitan Areas rankings, we excluded four State-specific data contributors complaints (the North Carolina Department of Justice, the Idaho and Mississippi Attorneys General, and the Minnesota Department of Public Safety).oPage 15: Consumer Sentinel Network Largest Metropolitan Areas Ranking for Fraud and Other Consumer Complaints1n$January 1  December 31, 2010 \1Ranking is based on the number of fraud and other types of complaints per 100,000 inhabitants for each Metropolitan Area. This chart illustrates the top 50 Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. See fraud and other types of complaints figures for all Metropolitan Areas with a population of 100,000 or more in Appendix D1. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of December 2006 and the population estimates are based on the 2007 U.S. Census table CBSA-EST2007-01.<nPage 16: Consumer Sentinel Network Largest Metropolitan Areas Ranking for Identity Theft Consumer Complaints1m$January 1  December 31, 2010;1Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan Area. This chart illustrates the top 50 Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. See identity theft figures for all Metropolitan Areas with a population of 100,000 or more in Appendix D2. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of December 2006 and the population estimates are based on the 2007 U.S. Census table CBSA-EST2007-01.:NPages 17 to 68: Consumer Sentinel Network Detailed State Complaint Information4Fraud & Other Complaint Categories by Consumer State&Identity Theft Types by Consumer Statem1Percentages are based on the total number of CSN fraud and other complaints from Alabama consumers (13,457).$ l1Percentages are based on the total number of CSN fraud and other complaints from Alaska consumers (2,731). $ n1Percentages are based on the total number of CSN fraud and other complaints from Arizona consumers (23,999). $ n1Percentages are based on the total number of CSN fraud and other complaints from Arkansas consumers (6,712). $ r1Percentages are based on the total number of CSN fraud and other complaints from California consumers (124,072). $ o1Percentages are based on the total number of CSN fraud and other complaints from Colorado consumers (21,012). $ r1Percentages are based on the total number of CSN fraud and other complaints from Connecticut consumers (10,054). $ n1Percentages are based on the total number of CSN fraud and other complaints from Delaware consumers (3,255). $ z1Percentages are based on the total number of CSN fraud and other complaints from District of Columbia consumers (3,374). $ n1Percentages are based on the total number of CSN fraud and other complaints from Florida consumers (70,858). $ n1Percentages are based on the total number of CSN fraud and other complaints from Georgia consumers (31,225). $ l1Percentages are based on the total number of CSN fraud and other complaints from Hawaii consumers (4,479). $ k1Percentages are based on the total number of CSN fraud and other complaints from Idaho consumers (4,674). $ o1Percentages are based on the total number of CSN fraud and other complaints from Illinois consumers (37,691). $ n1Percentages are based on the total number of CSN fraud and other complaints from Indiana consumers (17,962). $ j1Percentages are based on the total number of CSN fraud and other complaints from Iowa consumers< (6,397). $ l1Percentages are based on the total number of CSN fraud and other complaints from Kansas consumers (8,177). $ o1Percentages are based on the total number of CSN fraud and other complaints from Kentucky consumers (10,184). $ p1Percentages are based on the total number of CSN fraud and other complaints from Louisiana consumers (11,953). $ k1Percentages are based on the total number of CSN fraud and other complaints from Maine consumers (3,343). $ o1Percentages are based on the total number of CSN fraud and other complaints from Maryland consumers (23,581). $ t1Percentages are based on the total number of CSN fraud and other complaints from Massachusetts consumers (18,936). $ o1Percentages are based on the total number of CSN fraud and other complaints from Michigan consumers (27,111). $ p1Percentages are based on the total number of CSN fraud and other complaints from Minnesota consumers (14,770). $ q1Percentages are based on the total number of CSN fraud and other complaints from Mississippi consumers (6,473). $ o1Percentages are based on the total number of CSN fraud and other complaints from Missouri consumers (19,175). $ m1Percentages are based on the total number of CSN fraud and other complaints from Montana consumers (3,108). $ n1Percentages are based on the total number of CSN fraud and other complaints from Nebraska consumers (5,005). $ m1Percentages are based on the total number of CSN fraud and other complaints from Nevada consumers (10,757). $ s1Percentages are based on the total number of CSN fraud and other complaints from New Hampshire consumers (4,702). $ q1Percentages are based on the total number of CSN fraud and other complaints from New Jersey consumers (27,227). $ p1Percentages are based on the total number of CSN fraud and other complaints from New Mexico consumers (6,053). $ o1Percentages are based on the total number of CSN fraud and other complaints from New York consumers (52,113). $ u1Percentages are based on the total number of CSN fraud and other complaints from North Carolina consumers (27,415). $ r1Percentages are based on the total number of CSN fraud and other complaints from North Dakota consumers (1,235). $ k1Percentages are based on the total number of CSN fraud and other complaints from Ohio consumers (32,847). $ o1Percentages are based on the total number of CSN fraud and other complaints from Oklahoma consumers (10,038). $ m1Percentages are based on the total number of CSN fraud and other complaints from Oregon consumers (13,508). $ s1Percentages are based on the total number of CSN fraud and other complaints from Pennsylvania consumers (38,024). $ r1Percentages are based on the total number of CSN fraud and other complaints from Rhode Island consumers (2,865). $ u1Percentages are based on the total number of CSN fraud and other complaints from South Carolina consumers (12,982). $ r1Percentages are based on the total number of CSN fraud and other complaints from South Dakota consumers (1,766). $ p1Percentages are based on the total number of CSN fraud and other complaints from Tennessee consumers (19,271). $ l1Percentages are based on the total number of CSN fraud and other complaints from Texas consumers (71,164). $ j1Percentages are based on the total number of CSN fraud and other complaints from Utah consumers (8,151). $ m1Percentages are based on the total number of CSN fraud and other complaints from Vermont consumers (1,654). $ o1Percentages are based on the total number of CSN fraud and other complaints from Virginia consumers (28,369). $ q1Percentages are based on the total number of CSN fraud and other complaints from Washington consumers (24,627). $ s1Percentages are based on the total number of CSN fraud and other complaints from West Virginia consumers (4,249). $ p1Percentages are based on the total number of CSN fraud and other complaints from Wisconsin consumers (14,716). $ m1Percentages are based on the total number of CSN fraud and other complaints from Wyoming consumers (1,652). $ Bank Fraud2 $ Percentage1 W2Includes fraud involving checking and savings accounts and electronic fund transfers. $ 1Percentages are based on the 3,339 victims reporting from Alabama. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 342 victims reporting from Alaska. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 6,549 victims reporting from Arizona. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 1,667 victims reporting from Arkansas. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 38,148 victims reporting from California. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 3,961 victims reporting from Colorado. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 2,330 victims reporting from Connecticut. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 664 victims reporting from Delaware. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 923 victims reporting from District of Columbia. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 21,581 victims reporting from Florida. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 9,404 victims reporting from Georgia. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 589 victims reporting from Hawaii. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 729 victims reporting from Idaho. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 10,345 victims reporting from Illinois. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 3,560 victims reporting from Indiana. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 1,111 victims reporting from Iowa. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 1,717 victims reporting from Kansas. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 1,847 victims reporting from Kentucky. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 2,896 victims reporting from Louisiana. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 425 victims reporting from Maine. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 4,784 victims reporting from Maryland. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 4,044 victims reporting from Massachusetts. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percent< ages are based on the 6,880 victims reporting from Michigan. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 2,612 victims reporting from Minnesota. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 1,992 victims reporting from Mississippi. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 3,920 victims reporting from Missouri. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 392 victims reporting from Montana. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 860 victims reporting from Nebraska. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 2,423 victims reporting from Nevada. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 503 victims reporting from New Hampshire. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 6,807 victims reporting from New Jersey. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 1,773 victims reporting from New Mexico. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 16,494 victims reporting from New York. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 5,986 victims reporting from North Carolina. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 199 victims reporting from North Dakota. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 6,844 victims reporting from Ohio. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 2,234 victims reporting from Oklahoma. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 2,256 victims reporting from Oregon. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 9,025 victims reporting from Pennsylvania. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 579 victims reporting from Rhode Island. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 2,726 victims reporting from South Carolina. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 200 victims reporting from South Dakota. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 4,175 victims reporting from Tennessee. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 24,158 victims reporting from Texas. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 1,488 victims reporting from Utah. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 245 victims reporting from Vermont. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 5,065 victims reporting from Virginia. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 4,646 victims reporting from Washington. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 750 victims reporting from West Virginia. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 2,553 victims reporting from Wisconsin. Note that CSN identity theft complaints may be coded under multiple theft types. $ 1Percentages are based on the 290 victims reporting from Wyoming. Note that CSN identity theft complaints may be coded under multiple theft types. $ January 1 - December 31, 20101Percentages are based on the total number of CSN complaints: CY-2008 = 1,241,086; CY-2009 = 1,377,845; and CY-2010 = 1,339,265.:i2 For a list of Better Business Bureaus contributing to the Consumer Sentinel Network, see Appendix A4. :XPage 72: Appendix A4: Consumer Sentinel Network Better Business Bureau Data ContributorsVPages 73 to 74: Appendix B1: Consumer Sentinel Network Complaint Category DescriptionsGPage 75: Appendix B2: Consumer Sentinel Network Complaint Categories1 D$E !Calendar Years 2008 through 2010 RPages 76 to 81: Appendix B3: Consumer Sentinel Network Complaint Category Details1Q$|Page 82: Appendix C: Consumer Sentinel Network Fraud Complaints & Amount Paid Reported by State and the District of Columbia)Abilene, TX Metropolitan Statistical Area(Adrian, MI Micropolitan Statistical Area'Akron, OH Metropolitan Statistical Area9Albany-Schenectady-Troy, NY Metropolitan Statistical Area,Alexandria, LA Metropolitan Statistical Area?Allentown-Bethlehem-Easton, PA-NJ Metropolitan Statistical Area)Altoona, PA Metropolitan Statistical Area*Amarillo, TX Metropolitan Statistical Area*Anderson, IN Metropolitan Statistical Area*Anderson, SC Metropolitan Statistical Area1Anniston-Oxford, AL Metropolitan Statistical Area*Appleton, WI Metropolitan Statistical Area+Asheville, NC Metropolitan Statistical Area+Ashtabula, OH Micropolitan Statistical Area6Athens-Clarke County, GA Metropolitan Statistical Area/Atlantic City, NJ Metropolitan Statistical Area0Auburn-Opelika, AL Metropolitan Statistical Area<Augusta-Richmond County, GA-SC Metropolitan Statistical Area4Augusta-Waterville, ME Micropolitan Statistical Area3Austin-Round Rock, TX Metropolitan Statistical Area2Baltimore-Towson, MD Metropolitan Statistical Area(Bangor, ME Metropolitan Statistical Area1Barnstable Town, MA Metropolitan Statistical Area-Baton Rouge, LA Metropolitan Statistical Area.Battle Creek, MI Metropolitan Statistical Area6Beaumont-Port Arthur, TX Metropolitan Statistical Area&Bend, OR Metropolitan Statistical Area*Billings, MT Metropolitan Statistical Area,Binghamton, NY Metropolitan Statistical Area3Birmingham-Hoover, AL Metropolitan Statistical Area*Bismarck, ND Metropolitan Statistical AreaCBlacksburg-Christiansburg-Radford, VA Metropolitan Statistical Area-Bloomington, IN Metropolitan Statistical Area4Bloomington-Normal, IL Metropolitan Statistical Area.Bluefield, WV-VA Micropolitan Statistical Area2Boise City-Nampa, ID Metropolitan Statistical Area<Boston-Cambridge-Quincy, MA-NH Metropolitan Statistical Area/Bowling Green, KY Metropolitan Statistical Area=Bridgeport-Stamford-Norwalk, CT Metropolitan Statistical Area+Brunswick, GA Metropolitan Statistical Area7Buffalo-Niagara Falls, NY Metropolitan Statistical Area,Burlington, NC Metropolitan Statistical Area=Burlington-South Burlington, VT Metropolitan Statistical Area2Canton-Massillon, OH Metropolitan Statistical Area7Cape Coral-Fort Myers, FL Metropolitan Statistical Area.Cedar Rapids, IA Metropolitan Statistical Area.Chambersburg, PA Micropolitan Statistical Area2Champaign-Urbana, IL Metropolitan Statistical Area,Charleston, WV Metropolitan Statistical Area=Charleston-North Charleston, SC Met< ropolitan Statistical Area?Charlotte-Gastonia-Concord, NC-SC Metropolitan Statistical Area1Charlottesville, VA Metropolitan Statistical Area0Chattanooga, TN-GA Metropolitan Statistical AreaAChicago-Naperville-Joliet, IL-IN-WI Metropolitan Statistical Area'Chico, CA Metropolitan Statistical Area=Cincinnati-Middletown, OH-KY-IN Metropolitan Statistical Area0Clarksville, TN-KY Metropolitan Statistical Area+Cleveland, TN Metropolitan Statistical Area9Cleveland-Elyria-Mentor, OH Metropolitan Statistical Area/Coeur d'Alene, ID Metropolitan Statistical Area7College Station-Bryan, TX Metropolitan Statistical Area*Columbia, MO Metropolitan Statistical Area*Columbia, SC Metropolitan Statistical Area*Columbus, OH Metropolitan Statistical Area,Cookeville, TN Micropolitan Statistical Area(Dalton, GA Metropolitan Statistical Area*Danville, VA Metropolitan Statistical Area7Daphne-Fairhope-Foley, AL Micropolitan Statistical AreaADavenport-Moline-Rock Island, IA-IL Metropolitan Statistical Area(Dayton, OH Metropolitan Statistical Area)Decatur, AL Metropolitan Statistical Area)Decatur, IL Metropolitan Statistical AreaDDeltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area<Des Moines-West Des Moines, IA Metropolitan Statistical Area8Detroit-Warren-Livonia, MI Metropolitan Statistical Area'Dover, DE Metropolitan Statistical Area+Duluth, MN-WI Metropolitan Statistical Area6East Liverpool-Salem, OH Micropolitan Statistical Area,Eau Claire, WI Metropolitan Statistical Area/Elizabethtown, KY Metropolitan Statistical Area0Elkhart-Goshen, IN Metropolitan Statistical Area&Erie, PA Metropolitan Statistical Area4Eugene-Springfield, OR Metropolitan Statistical Area7Eureka-Arcata-Fortuna, CA Micropolitan Statistical Area/Evansville, IN-KY Metropolitan Statistical Area*Fargo, ND-MN Metropolitan Statistical Area,Farmington, NM Metropolitan Statistical AreaCFayetteville-Springdale-Rogers, AR-MO Metropolitan Statistical Area+Flagstaff, AZ Metropolitan Statistical Area'Flint, MI Metropolitan Statistical Area*Florence, SC Metropolitan Statistical Area8Florence-Muscle Shoals, AL Metropolitan Statistical Area/Fort Smith, AR-OK Metropolitan Statistical Area,Fort Wayne, IN Metropolitan Statistical Area)Gadsden, AL Metropolitan Statistical Area-Gainesville, FL Metropolitan Statistical Area-Glens Falls, NY Metropolitan Statistical Area0Grand Junction, CO Metropolitan Statistical Area6Grand Rapids-Wyoming, MI Metropolitan Statistical Area+Green Bay, WI Metropolitan Statistical Area7Greensboro-High Point, NC Metropolitan Statistical Area,Greenville, NC Metropolitan Statistical Area;Greenville-Mauldin-Easley, SC Metropolitan Statistical Area1Gulfport-Biloxi, MS Metropolitan Statistical Area;Hagerstown-Martinsburg, MD-WV Metropolitan Statistical Area)Hammond, LA Micropolitan Statistical Area2Hanford-Corcoran, CA Metropolitan Statistical Area5Harrisburg-Carlisle, PA Metropolitan Statistical Area.Harrisonburg, VA Metropolitan Statistical AreaFHartford-West Hartford-East Hartford, CT Metropolitan Statistical Area-Hattiesburg, MS Metropolitan Statistical Area:Hickory-Lenoir-Morganton, NC Metropolitan Statistical Area&Hilo, HI Micropolitan Statistical Area=Hilton Head Island-Beaufort, SC Micropolitan Statistical Area5Holland-Grand Haven, MI Metropolitan Statistical Area*Honolulu, HI Metropolitan Statistical Area<Houma-Bayou Cane-Thibodaux, LA Metropolitan Statistical Area:Huntington-Ashland, WV-KY-OH Metropolitan Statistical Area,Huntsville, AL Metropolitan Statistical Area-Idaho Falls, ID Metropolitan Statistical Area5Indianapolis-Carmel, IN Metropolitan Statistical Area+Iowa City, IA Metropolitan Statistical Area(Ithaca, NY Metropolitan Statistical Area)Jackson, MI Metropolitan Statistical Area)Jackson, MS Metropolitan Statistical Area)Jackson, TN Metropolitan Statistical Area.Jacksonville, FL Metropolitan Statistical Area.Jacksonville, NC Metropolitan Statistical Area<Jamestown-Dunkirk-Fredonia, NY Micropolitan Statistical Area,Janesville, WI Metropolitan Statistical Area.Johnson City, TN Metropolitan Statistical Area+Johnstown, PA Metropolitan Statistical Area+Jonesboro, AR Metropolitan Statistical Area(Joplin, MO Metropolitan Statistical Area1Kahului-Wailuku, HI Micropolitan Statistical Area2Kankakee-Bradley, IL Metropolitan Statistical Area0Kansas City, MO-KS Metropolitan Statistical Area:Kennewick-Richland-Pasco, WA Metropolitan Statistical Area:Killeen-Temple-Fort Hood, TX Metropolitan Statistical Area>Kingsport-Bristol-Bristol, TN-VA Metropolitan Statistical Area*Kingston, NY Metropolitan Statistical Area+Knoxville, TN Metropolitan Statistical Area.La Crosse, WI-MN Metropolitan Statistical Area+Lafayette, IN Metropolitan Statistical Area+Lafayette, LA Metropolitan Statistical Area:Lake Havasu City-Kingman, AZ Metropolitan Statistical Area+Lancaster, PA Metropolitan Statistical Area6Lansing-East Lansing, MI Metropolitan Statistical Area4Las Vegas-Paradise, NV Metropolitan Statistical Area*Lawrence, KS Metropolitan Statistical Area(Lawton, OK Metropolitan Statistical Area,Lebanon, NH-VT Micropolitan Statistical Area1Lewiston-Auburn, ME Metropolitan Statistical Area0Lexington Park, MD Micropolitan Statistical Area3Lexington-Fayette, KY Metropolitan Statistical Area&Lima, OH Metropolitan Statistical Area)Lincoln, NE Metropolitan Statistical AreaFLittle Rock-North Little Rock-Conway, AR Metropolitan Statistical Area*Logan, UT-ID Metropolitan Statistical Area*Longview, TX Metropolitan Statistical Area*Longview, WA Metropolitan Statistical Area@Louisville/Jefferson County, KY-IN Metropolitan Statistical Area)Lubbock, TX Metropolitan Statistical Area+Lumberton, NC Micropolitan Statistical Area+Lynchburg, VA Metropolitan Statistical Area)Madison, WI Metropolitan Statistical Area3Manchester-Nashua, NH Metropolitan Statistical Area+Manhattan, KS Micropolitan Statistical Area+Mansfield, OH Metropolitan Statistical Area*Meridian, MS Micropolitan Statistical Area8Michigan City-La Porte, IN Metropolitan Statistical Area)Midland, TX Metropolitan Statistical Area?Milwaukee-Waukesha-West Allis, WI Metropolitan Statistical AreaEMinneapolis-St. Paul-Bloomington, MN-WI Metropolitan Statistical Area*Missoula, MT Metropolitan Statistical Area(Mobile, AL Metropolitan Statistical Area(Monroe, LA Metropolitan Statistical Area,Morgantown, WV Metropolitan Statistical Area,Morristown, TN Metropolitan Statistical Area(Muncie, IN Metropolitan Statistical Area8Muskegon-Norton Shores, MI Metropolitan Statistical Area5Naples-Marco Island, FL Metropolitan Statistical AreaLNashville-Davidson--Murfreesboro--Franklin, TN Metropolitan Statistical Area*New Bern, NC Micropolitan Statistical Area3New Haven-Milford, CT Metropolitan Statistical Area=New Orleans-Metairie-Kenner, LA Metropolitan Statistical AreaPNew York-Northern New Jersey-Long Island, NY-NJ-PA Metropolitan Statistical Area5Niles-Benton Harbor, MI Metropolitan Statistical Area4Norwich-New London, CT Metropolitan Statistical Area'Ocala, FL Metropolitan Statistical Area(Odessa, TX Metropolitan Statistical Area2Ogden-Clearfield, UT Metropolitan Statistical Area4Ogdensburg-Massena, NY Micropolitan Statistical Area/Oklahoma City, OK Metropolitan Statistical Area)Olympia, WA Metropolitan Statistical Area9Omaha-Council Bluffs, NE-IA Metropolitan Statistical Area0Oshkosh-Neenah, WI Metropolitan Statistical Area1Ottawa-Streator, IL Micropolitan Statistical Area+Owensboro, KY Metropolitan Statistical Area>Oxnard-Thousand Oaks-Ventura, CA Metropolitan Statistical Area?Palm Bay-Melbourne-Titusville, FL Metropolitan Statistical Area@Parkersburg-Marietta-Vienna, WV-OH Metropolitan Statistical Area,Pascagoula, MS Metropolitan Statistical Area<Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area(Peoria, IL Metropolitan Statistical Area9Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area,Pine Bluff, AR Metropolitan Statistical Area,Pittsburgh, PA Metropolitan Statis< tical Area,Pittsfield, MA Metropolitan Statistical AreaCPortland-South Portland-Biddeford, ME Metropolitan Statistical AreaAPortland-Vancouver-Beaverton, OR-WA Metropolitan Statistical AreaBPoughkeepsie-Newburgh-Middletown, NY Metropolitan Statistical Area*Prescott, AZ Metropolitan Statistical AreaFProvidence-New Bedford-Fall River, RI-MA Metropolitan Statistical Area,Provo-Orem, UT Metropolitan Statistical Area(Pueblo, CO Metropolitan Statistical Area(Racine, WI Metropolitan Statistical Area.Raleigh-Cary, NC Metropolitan Statistical Area,Rapid City, SD Metropolitan Statistical Area)Reading, PA Metropolitan Statistical Area)Redding, CA Metropolitan Statistical Area*Richmond, VA Metropolitan Statistical Area+Rochester, MN Metropolitan Statistical Area+Rochester, NY Metropolitan Statistical Area*Rockford, IL Metropolitan Statistical AreaESacramento--Arden-Arcade--Roseville, CA Metropolitan Statistical Area@Saginaw-Saginaw Township North, MI Metropolitan Statistical Area'Salem, OR Metropolitan Statistical Area)Salinas, CA Metropolitan Statistical Area+Salisbury, MD Metropolitan Statistical Area0Salt Lake City, UT Metropolitan Statistical Area,San Angelo, TX Metropolitan Statistical Area-San Antonio, TX Metropolitan Statistical Area?San Diego-Carlsbad-San Marcos, CA Metropolitan Statistical Area?San Francisco-Oakland-Fremont, CA Metropolitan Statistical Area@San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Area=San Luis Obispo-Paso Robles, CA Metropolitan Statistical AreaBSanta Barbara-Santa Maria-Goleta, CA Metropolitan Statistical Area5Santa Rosa-Petaluma, CA Metropolitan Statistical Area*Savannah, GA Metropolitan Statistical Area8Scranton--Wilkes-Barre, PA Metropolitan Statistical Area)Seaford, DE Micropolitan Statistical Area9Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area6Sebastian-Vero Beach, FL Metropolitan Statistical Area+Sheboygan, WI Metropolitan Statistical Area9Shreveport-Bossier City, LA Metropolitan Statistical Area2Sioux City, IA-NE-SD Metropolitan Statistical Area-Sioux Falls, SD Metropolitan Statistical Area9South Bend-Mishawaka, IN-MI Metropolitan Statistical Area-Spartanburg, SC Metropolitan Statistical Area)Spokane, WA Metropolitan Statistical Area-Springfield, IL Metropolitan Statistical Area-Springfield, MA Metropolitan Statistical Area-Springfield, MO Metropolitan Statistical Area+St. Cloud, MN Metropolitan Statistical Area,St. George, UT Metropolitan Statistical Area/St. Joseph, MO-KS Metropolitan Statistical Area.St. Louis, MO-IL Metropolitan Statistical Area/State College, PA Metropolitan Statistical Area5Staunton-Waynesboro, VA Micropolitan Statistical Area(Sumter, SC Metropolitan Statistical Area*Syracuse, NY Metropolitan Statistical Area-Tallahassee, FL Metropolitan Statistical AreaATampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area-Terre Haute, IN Metropolitan Statistical Area9Texarkana, TX-Texarkana, AR Metropolitan Statistical Area(Toledo, OH Metropolitan Statistical Area,Torrington, CT Micropolitan Statistical Area/Traverse City, MI Micropolitan Statistical Area/Trenton-Ewing, NJ Metropolitan Statistical Area(Tucson, AZ Metropolitan Statistical Area'Tulsa, OK Metropolitan Statistical Area(Tupelo, MS Micropolitan Statistical Area,Tuscaloosa, AL Metropolitan Statistical Area'Tyler, TX Metropolitan Statistical Area,Utica-Rome, NY Metropolitan Statistical Area*Valdosta, GA Metropolitan Statistical Area*Victoria, TX Metropolitan Statistical Area>Vineland-Millville-Bridgeton, NJ Metropolitan Statistical AreaHVirginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area&Waco, TX Metropolitan Statistical Area6Waterloo-Cedar Falls, IA Metropolitan Statistical Area5Watertown-Fort Drum, NY Micropolitan Statistical Area9Weirton-Steubenville, WV-OH Metropolitan Statistical Area+Wenatchee, WA Metropolitan Statistical Area-Wheeling, WV-OH Metropolitan Statistical Area,Whitewater, WI Micropolitan Statistical Area/Wichita Falls, TX Metropolitan Statistical Area)Wichita, KS Metropolitan Statistical Area.Williamsport, PA Metropolitan Statistical Area-Willimantic, CT Micropolitan Statistical Area,Wilmington, NC Metropolitan Statistical Area/Winchester, VA-WV Metropolitan Statistical Area/Winston-Salem, NC Metropolitan Statistical Area+Worcester, MA Metropolitan Statistical Area(Yakima, WA Metropolitan Statistical Area.York-Hanover, PA Metropolitan Statistical Area?Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area&Yuma, AZ Metropolitan Statistical AreawPages 83 to 90: Appendix D1: Fraud and Other Consumer Complaints by Largest Metropolitan Areas (in alphabetical order)1vPages 91 to 98: Appendix D2: Identity Theft Consumer Complaints by Largest Metropolitan Areas (in Alphabetical order)11This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on the number of fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of December 2006 and the population estimates are based on the 2007 U.S. Census table CBSA-EST2007-01. <1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of December 2006 and the population estimates are based on the 2007 U.S. Census table CBSA-EST2007-01. <1Percentages are based on the total number of CSN complaints for each calendar year: CY-2008 = 1,241,086; CY-2009 = 1,377,845; CY-2010 = 1,339,265. CSN complaints may be coded under multiple product service codes, so percentages total more than 100%. B%1Percentages are based on the total number of CSN complaints for each calendar year: CY-2008 = 1,241,086; CY-2009 = 1,377,845; CY-2010 = 1,339,265. Note that counts and percentages may not add up to the total in each category because CSN complaints may have multiple product service codes. B"C#B1Average amount paid is based on the total number of fraud complaints where amount paid was reported by consumers from the respective States. EdNote: We excluded complaints contributed by the Idaho Attorney General in calculating these figures.tNote: We excluded complaints contributed by the Minnesota Department of Public Safety in calculating these figures. kNote: We excluded complaints contributed by the Mississippi Attorney General in calculating these figures. rNote: We excluded complaints contributed by the North Carolina Department of Justice in calculating these figures.Note: We excluded the four State-specific data contributors complaints (the North Carolina Department of Justice, the Idaho and Mississippi Attorneys General, and the Minnesota Department of Public Safety) from all data reported in this Appendix.Note: We excluded the four state-specific data contributors complaints (the North Carolina Department of Justice, the Idaho and Mississippi Attorneys General, and the Minnesota Department of Public Safety) from all data reported in this Appendix.%Debt Management and Credit CounselingIThe Consumer Sentinel Network is a free, online database of consumer complaints available only to law enforcement. It includes complaints about identity t< heft, fraud, financial transactions, debt collection, credit reports, and Spam, among other subjects. The Consumer Sentinel Network is based on the premise that sharing information can make law enforcement even more effective. To that end, the Consumer Sentinel Network provides law enforcement members with access to consumer complaints provided directly to the FTC, as well as to complaints shared by other data contributors.www.FTC.gov/SentinelThe Identity Theft Data Clearinghouse was launched in November 1999 and is the sole national repository of consumer complaints about identity theft. The Clearinghouse provides specific investigative material for law enforcement and broader reports that provide insight to both private and public sector partners on ways to reduce the incidence of identity theft. Information in the Clearinghouse is available to law enforcement members via the Consumer Sentinel Network. This access enables law enforcers to readily spot local identity theft problems and to coordinate with other law enforcement officers where the data reveals common schemes or perpetrators. www.FTC.gov/idtheft econsumer.govgEconsumer.gov was created in April 2001 to gather and share cross-border e-commerce complaints to respond to the challenges of multinational Internet fraud, and enhance consumer confidence in e-commerce. Through econsumer.gov, consumers can file cross-border consumer complaints online and learn about alternative ways to resolve them. All information is available in English, French, German, Japanese, Korean, Polish, and Spanish. Using the existing Consumer Sentinel Network, the incoming complaints are shared through the government Website with participating consumer protection law enforcers from 25 nations.www.econsumer.govConsumer Sentinel Military&Consumer Sentinel/Military, which was established in September 2002, is a project of the 鶹ý Trade Commission and the Department of Defense to identify and target consumer protection issues that affect members of the United States Armed Forces and their families. Consumer Sentinel/Military also provides a gateway to consumer education materials covering a wide range of consumer protection issues, such as auto leasing, identity theft, and work-at-home scams. Members of the United States Armed Forces can enter complaints directly into Consumer Sentinel. This information is used by law enforcement agencies, members of the Judge Advocate General staff, and other Department of Defense personnel to help protect armed services members and their families from consumer protection-related problems.JHwww.FTC.gov/sentinel/military3Page 69: Appendix A1: The Consumer Sentinel Network1Percentages are based on the total number of Consumer Sentinel Network complaints (1,339,265) received between January 1 and December 31, 2010.: National Consumers League Publishers Clearing House( Lawyers' Committee for Civil Rights PrivacyStar Idaho Attorney General* Minnesota Department of Public Safety! Mississippi Attorney General Xerox Corporation( Center for Democracy and Technology Other Data ContributorsAPage 70: Appendix A2: Consumer Sentinel Network Data ContributorsAPage 71: Appendix A3: Consumer Sentinel Network Data Contributors~ *(UA;KQQzlaֆ@5 ) ) ݌G5Z&Z (ə3XYß N;ݣ#UE V/&H3 ~@bFhr5 +2Ik4V 1/~|\Z=  kEv!-'v,, 1j4V6^89xK;<>iz@ BC6NEFmqH J KU zM NvP(RSORUVbXY[ou]>_abdecg-i j Ml moop^t{|@h 0z ccB f2  /5  dMbP?_*+%&?'?(?)?MC odXXLetter"SXX??&U} }  }  } I } } $  ;; ;   #O    P Q R S T U V W~ Xd2A!Y5^8? DD@~ XPA!Yp? DD@~ Z0A![xѮ? DD@ \~ ]XA!^FmX? DD@~ ]A!^'@s? DD@~ _,A!` Wp\? DD@ a~ b4%!c Dxo? DD@~ b$A!c4F? DD@~ d~A,!e^4S? DD@  tt f#v2A %c#u55A %}#go4A %e yz{{{|x + y y yRb    >@d wggD f2 ߚ  dMbP?_*+%&?'?(?)?MS oTXXLetter"TXX??&U} } m;@@@@@@@ @ @ @ @ @; ,      h i j$kD@lAm@n@o<A$kH@l AmAnpAo A$kL@l9Am@F AnXdAo+$kP@l Am#An@Ao~4$kT@lDAm86AnP_ Ao+A$ kX@lAm0An ApFN7$ k\@lԿAmAn~ApA$ k`@l4%md2AnXApK$ kd@n$AmPAnApT$ qh@r~A,r0Ar,AsQ -wwttttt*h8>((((((((((" >@d wggD f2 %  dMbP?_*+%;&?'?(?)?MC odXXLetter"7??&U} $ } } J} } } $ % w@ hhhhhh h h h h hhhhhhhhhhhhhhhhhhh . ~   ~ ? ~ 0AxѮ?~ @ ~ AQ?~ @ ~ @V?~ @ ~ J@?~ @ ~ e@-?~ @ ~ _@9d?~ @ ~ `e@  *s?~  @ ~ @k@ LvŠ?~ "@ ~ A@ 9?~ $@ ~ @=@ fC5 m?~ &@ ~ @  mwA?~ (@ ~ C@P7?~ *@  ~  @[?~ ,@ !~ @Pڕ?~ .@ "~ @@O%?~ 0@ #~ @iq?~ 1@ $~ 3@>xut?~ 2@ %~ @X@ 5ۏ?~ 3@ &~ e@͌?~ 4@ '~ @"4$?~ 5@ (~ y@IVπ?~ 6@ )~ a@A?~ 7@ *~ K@z|?~ 8@ +~ @ ,~ 9@ -~ @ ,~ :@ .~ @ ,~ ;@ /~ @ ,~ <@ 0~ D@ ,~ =@ 1~ @ ,Bf X8<<<<<<<<<<<<<<<<<<<<<<<88888  h! ;" ;# G@$ ;~ >@ 2~ $@ ,!" ##uuuu$P8&>@K ##ggD f2 h*۷ %-5=EMU]emu}Ÿ͸ոݸ %-5=EMU]emu}Ź͹չݹ %-5=EMU]emu}źͺպݺ %-5=EMU]emu}Żͻջݻ %-5=EMU]emu}żͼռݼ %-5=EMU]emu}Žͽսݽ %-5=EMU]emu}ž;վݾ %-5=EMU]emu}ſͿտݿ %-5=EMU]emu} %-5=EMU]emu} %-5=EMU]emu}  dMbP?_*+%&?'?(?)?MC odLetter"d??&U} $ }  } I} $} } m } } $ *;@;;;   # > ? @ 3  A B C D E`@4%DA>qm?k+L A)Ṷ@~ @@d@$A6"<u?#f A-f@~ @h@~A,(&U?A~@~ @ / / 0PZ```*[@>@~~"ggD f2 -e  dMbP?_*+%&?'?(?)?MC odXXLetter"dXX??&U} $ } $}  } m} $ } m}  } m} $ } m} } m} $ } m} $ h@;@;@;@;@;@ ;@ ;@ ;@ ;@ ;@       1 311111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111         3  4  4      4 p6A|jS:?~ TA? ~  lA  ׽C? 5~ Q@ &?~  @΃ |? ~  @  B@  J      ggD f2 ;  dMbP?_*+%&?'?(?)?MS odLetter"d??&U} $ } I} }  } I} }  } } } } } } } m} } $ ;J@@@@@@@ @ @ I@  #          F  G 3  G 3    G  3 H~ @4'?&}A~ @zK?9ȘA~  ;@ {6_)? Zd;mhA I~ @q)מ?ٰxA~ @{?LaA~  >@ zf? J"~A J~ ޶@5_?{p>A~ @oY?e4A~  $@ <)? ~jLA ~ @@ql?=A~ C@zm.?DiA~  @ l? rEA K~ 6@ gm?(lA~ @:n?nl`A~  ~@ K\w? ( p2dA L ~ ؛@ 4>]͟? /$X2A~ ,@ 7? _x)A~ @ [S|? |a2U2A M ~ _@ gR 4? sA~ @ KQWh? %uA~ `n@ 09? 9EF8A  N ~ @  aA~ \@  B[ٹA~ @  zdA  2 b>@d*  ggD f2   dMbP?_*+%;&?'?(?)?MS o/Letter"/??&U} $ } $}  }  }  } m} $ } } $ J;@@@@@@ @ v ; ; ;; !    O  P  P  P Q~ AIN`?~ A7; ?~ HAȨ? R~ `?@H)?~  @ Fef?~ @#-? S~ @^UO&Һ?~ %@Jʂ־?~ @ \? T~  @?LH.?~ @xJj?~ @>Z?  U~ @ p ?~ l@ UE?~ @Z@ 4$?  V~  A  ~  *A  ~   A   2"   RbnnnnnV  >@ggD f2 i]  dMbP?_*+%&?'?(?)?MC odLetter"J??&U} $ } } I } m } I } m } m } m } } $} $   ;  ; ;@ ;@ ;@ ;@ ;@  ;@  ;@         4# W      X  X  X Y~ @N-~?~ ƨ@FF~?~ @8dz? Z~ @M{%W?~  @Q~?~ y@ϒy7? [~ @@k{Y?~ @*^?~ C@pmRf? \~ p@x3\?~ ,@S?~ B@D+? ]~ P@6?~ @x;QX?~  z@δ6X? ^~ @ r^r?~ @U@ 68X?~ @x@ c_a?  _~ @ =wJ?~ @ yEx?~  @ Z#?  `~ pA ~  /A ~  A    2$                     2,ZhxxxxxxxZ  >@sZ       ggD f2 SUc=   dMbP?_*+%&?'?(?)?MS odXXLetter"dXX??&U} $ #} #} I#} $ #S;@@@<<@,< < < @ ;-;-; #% ! ///$ %b %b %b 7c 8d 8e 8f 9: rG^?:G?;RR? 9 ==> ?:II,j?:#e?;te? A 337 ? :^? :_TEϟ? ;\h? A :Rɧ? :m'c? ;˪%? *i +\? +ɏd? ,̪? !a """$ %b %b %b &c 'd 'e 'f $g(Rtl?(i]LB2?)P#$? $h(r\?(\c?)8? *i+v,?+ZEo?,T`g? ... !j ///$ %b %b %b &c 'd 'e 'f $k(}ykZ?(qNay)?)Ѵ? $l(v ?('۟:Z?)*W\"? $m(ڇMzC?(tvXM?))[+? $n 001 $o(j[u?($Dv?)ϝ(1u? *i+o3?+$&k?,![?#### ! ///$ %b %b %b@FD48DDDDD48DDD48DDDDD !"-#w$%&'()*-+,;-./012345;6-7-89:;<=>? &c 'd 'e 'f !$!+Q8b?!+N?!,?"#### #!p #///$$ $%b $%b $%b %&c %'d %'e %'f &$q&(r^!?&(N?uM?&)2 {w? '$g'(N?'(N;a=?') ZB@? ($r((nk?((܆?()%r? )*i)+|mlg?)+D?),Ÿú?+-222 ,!s ,///-$ -%b -%b -%b .&c .'d .'e .'f /3t /$45 03u0([?0(-x?0)#? 1$v1(KX?1(S? =$~=(߶z?=(P4'c[~?=)aA*~? >$>(f?>(DN:f?>)'`c=i? ?$?(v'Sub??(1]??)F`zAZ?D, l8D48DDDD48DDDD48DDDDDDD@ABCDF;GHIK@L@M@N;@O@P@Q@R@ @$@(@EKV?@(@EKV?@)`O)U? A$A(\`?A([MQ\?A)$tT? B$B(a*[?B(k1n|V?B)k1n|V? C$C(v'Sub?C(q]V?C)`O)U? D*iD+/%?D+EG ?D,FXuc? F! F///G$ G%b G%b G%b H&c H'd H'e H'f I$I+)嫚+?I+9K?I,<៱? L2' M2&&@DDDDD48D>@ggD f2    dMbP?_*+%&?'?(?)?MS odXXLetter"dXX??&U} $ #} m%#}  g} $ .}  g} $ .}  g} $ .} $ #} $ B} $ #   ; @ ;     _     (  d e f C D E F C G H~ IPT@Jq ?~ K@JUk?~ LX@McM? N~ Oi@J[)?~ P@J>~8*?~ QF@MQ? R~ I@J"=.?~ K2@J(xr'?~ Q@MX5*? S~ T@U7X?~ V@U"۫=?~ W@@X5 `? Y~ Z A[.dS?~ \w@]IR?~ ^@@X>? ` a~ b, A c~ d@ c~ ew@ f 2)4$V^nnnnxV>@BB*ggD f2 a  dMbP?_*+%&?'?(?)?MS o[XXLetter"[XX??&U} $ #} #} I #} m #} I #} m .} I .} m .} .} $ #  ; @ ; ;@ ;@ ;@ ;@ ;@  ;@  ;@    @  6*     h i jX i jX i kXh lY~ m@Y2yk?~ n@Y[>?~ o@`KD1Գ?h pZ~ m@@^/B?~ n@r@^7I)/?~ o@`L+?h p[~ m?@^]p?~ n%@^qXy>?~ o#@`6YL?h p\~ m@^?~ n @^)Er|?~ o`v@` fR?h p]~ mq@^,\$?~ n@@^VK?~ oH@`n*.#?h p^~ m@ ^(EPO0?~ n@@ ^i ?~ o}@ `?S? h q_~ r@ c ]*t?~ s@ c Ԓ?~ tb@ `@? h `~ A ~ l"A ~  A h h 2+ZhxxxxxxxZ>@dZ       ggD f2 <!0>  dMbP?_*+%&?'?(?)?MS odLetter"d??&U} } $}  } } $} } $} } } $<   W@                                    #, u v w  x y  z   ~ .? #{G[z@~ 6@|~ .? # {%6\@~  6@@ |~ .@ #{y@~ 6@@|~ .@ # {r-Y@~  6@ |~ .@ #{7x@~ 6@|~ .@ # { \Y@~  6@ |~ .@ #{P]x@~ 6V@|~ .@ # {LDX@~  6^@ |~ .@ #{FFC w@~ 6L@|~ .@ # {ЗڥX@~  6@ |~ .@ #{m;>ww@~ 6o@|~ .@ # { Nt@~ 6@|~ .*@ # {~PN|R@~  6@ |~ .,@ #{8p%t@~ 6@~@|~ .,@ # {-.Q@~  6@ |~ ..@ #{ځt@~ 6@|~ ..@ # {svQ@~  6@ |~ .0@ #{V s@~ 6H@|~ .0@ # {J gQ@~  6@ |~ .1@ #{VZs@~ 6@|~ .1@ # {먊JEQ@~  6&@ |~ .2@ #{*Or@~ 6@|~ .2@ # {D-yoP@~  6 @ |~ .3@ #{S&+r@~ 6@|~ .3@ # {5trP@~  6O@ |~ .4@ #{֨r@~ 6B@|~ .4@ # {r]P@~  6@ |~ .5@ #{GRnr@~ 6׿@|~ .5@ # {́o>LP@~  64@ |~ .6@ #{j;_r@~ 6@|~ .6@ # {h4O@~  6@ |~ .7@ #{롃 \r@~ 6`g@|~ .7@ # {k{O@~  6ɳ@ |~ .8@ #{f/vQr@~ 6Й@|~ .8@ # {UcO@~  6b@ |~ .9@ #{obECr@~ 6~@|~ .9@ # {N@~  6@ |~ .:@ #{xtq@~ 6@|~ .:@ # {kcN@~  6Ԛ@ |~ .;@ #{Zgq@~ 6@|~ .;@ # {Q'M@~  6t@ |~ .<@ #{9q@~ 6 @|~ .<@ # {ːM@~  6@ |~ .=@ #{ "!q@~ 6_@|~ .=@ # {1wM@~  6L@ |BX  ! " # $ % & ' ( ) * + , - . / 0 1 2 3 4 5 6 7 : ; ~ .>@ # {q@~ 6H@ |~ .>@ # {eSqM@~ 6@ |~ !.?@ !#!{܋CԔq@~ !6@!|~ !.?@ !#! {|L@~ ! 6 @! |~ ".@@ "#"{Fq@~ "6[@"|~ ".@@ "#" {uLlK@~ " 6@" |~ #.@@ ###{bzgq@~ #6@#|~ #.@@ ### {μ*sK@~ # 6Ы@# |~ $.A@ $#${R. vPq@~ $6@$|~ $.A@ $#$ {d+J@~ $ 6@@$ |~ %.A@ %#%{$q@~ %6y@%|~ %.A@ %#% {IsI@~ % 6 r@% |~ &.B@ &#&{o)x, q@~ &6@&|~ &.B@ &#& {[@玟H@~ & 6h@& |~ '.B@ '#'{I2q@~ '6b@'|~ '.B@ '#' {cPH@~ ' 6`u@' |~ (.C@ (#({XmZp@~ (6 r@(|~ (.C@ (#( {QZG@~ ( 6@( |~ ).C@ )#){nkVp@~ )6@)|~ ).C@ )#) {.u@G@~ ) 6Ȇ@) |~ *.D@ *#*{F9p@~ *6ؙ@*|~ *.D@ *#* {(Ir ,rF@~ * 6@* |~ +.D@ +#+{~zp@~ +6X@+|~ +.D@ +#+ {`QME@~ + 6h@+ |~ ,.E@ ,#,{ˇB,p@~ ,6@,|~ ,.E@ ,#, {*HE@~ , 6ܜ@, |~ -.E@ -#-{B;uo@~ -6@-|~ -.E@ -#- { Vm@~ .6@.|~ ..F@ .#. {GC@~ . 6x@. |~ /.F@ /#/{*hl@~ /68@/|~ /.F@ /#/ {3[~C@~ / 6n@/ |~ 0.G@ 0#0{Ԭ4l@~ 06@0|~ 0.G@ 0#0 {oАC@~ 0 6p@0 |~ 1.G@ 1#1{R{iDk@~ 16I@1|~ 1.G@ 1#1 {"@72 ggD f2 (AK=TEYM^Ucg  dMbP?_*+%&?'?(?)?MS oXXLetter"XX??&U} $ } } ?} m } m } $ v@        /  0     ~ ? ~ (@8-k#@~ @ ~ 8@UUUUUU@~ @ ~ @hu5@~ @ ~ @Ukj@~ @ ~ @ Ch@~ @ ~ `@ Yܽ@~ @ ~ @ X7q@~  @ ~ X@ roie@~ "@ ~ @ 84H9@~ $@ ~ `@ (@~ &@ ~ @JV@~ (@ ~ (@;"@~ *@ ~ @3Z0[@~ ,@ ~ @`:<@~ .@ ~ @Gx|&@~ 0@ ~ (@sV$@~ 1@ ~ 0@Ȏ@~ 2@ ~ ؏@fAc@~ 3@ ~ ē@pm@~ 4@ ~ @5=Kq@~ 5@ ~ @;1?bH@~ 6@ ~ L@ѣj72@~ 7@ ~ `@Bv: @~ 8@ ~ (@ɽt/~@~ 9@ ~ @PX~@~ :@ ~ h@b}@~ ;@ ~ @b4_}@~ <@ ~ ؐ@v}@Bp X8<<<<<<<<<<<<<<<<<<<<<<<<<<< !"#$%&'()*+,-./0123456789:;<=>?~ =@ ~ H@ "n}@~ !>@ !~ !h@!=5e}@~ "?@ "~ "(@"h/B}@~ #@@ #~ #@#h}@~ $@@ $~ $@@$}|@~ %A@ %~ %?@%H'|@~ &A@ &~ &H@&VI|@~ 'B@ '~ '@'`$3|@~ (B@ (~ (P@(%Y|@~ )C@ )~ )T@)V|@~ *C@ *~ *$@*M |@~ +D@ +~ +(@+{@~ ,D@ ,~ ,@,1_{@~ -E@ -~ -@-ِ{@~ .E@ .~ .0@.G{@~ /F@ /~ /<@/&) ll{@~ 0F@ 0~ 0@0hcE{@~ 1G@ 1~ 1|@1z n{@~ 2G@ 2~ 2@2 {@~ 3H@ 3~ 3P@3Mkf{@~ 4H@ 4~ 4@4 Ӭ^{@~ 5I@ 5~ 5x@5 VEQ{@67 871 8 98. 9:;<=>?<<<<<<<<<<<<<<<<<<<<<<@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_Dl`abcdefghijklmnopqrstuvwxyz{|}~`abcdefghijklmnopqrstuvwxyz{|}~DlDl2j>@dggD f2 (isQ|Yai  dMbP?_*+%&?'?(?)?MS oXXLetter"XX??&U} $ } } $?} m } m } $ v@        2  3     ~ ? ~ z@ig@~ @ ~  @(f@~ @ ~ g@lKe@~ @ ~ @:!Zd@~ @ ~ l@E׭c@~ @ ~  n@ >c@~ @ ~ x@ Wpa@~  @ ~ Pu@ ̷|˷|a@~ "@ ~ `u@ V Aia@~ $@ ~  @ QMSa@~ &@ ~ s@$4 a@~ (@  ~ p@F6`@~ *@  ~ @Jo`@~ ,@ ~  h@^ߑ`@~ .@  ~ @W F.`@~ 0@  ~ i@N`&E_@~ 1@ ~ l@G_@~ 2@  ~ x@|w_@~ 3@ ~ @WRC._@~ 4@ ~ @)Y_@~ 5@ ~ Ѓ@D@l_@~ 6@ ~ {@Jrw^@~ 7@ ~ @ wHb^@~ 8@ ~ @]@~ 9@ ~ d@b Uzd]@~ :@ ~ `f@>!]@~ ;@ ~ p@~~ ]@~ <@ ~ @mU] ]@Bp X8<<<<<<<<<<<<<<<<<<<<<<<<<<< !"#$%&'()*+,-./0123456789:;<=>?~ =@ ~ ,@ P{\@~ !>@ !~ !@e@!%A_\@~ "?@ "~ "P}@":\@~ #@@ #~ #`d@#QMKf\@~ $@@ $~ $ `@$}_m>d\@~ %A@ %~ % b@%U E Y\@~ &A@ &~ &@|@&t=\@~ 'B@ '~ '@''\@~ (B@ (~ (q@(A[@~ )C@ )~ ) `@)mfS`[@~ *C@ *~ *``@*yA$[@~ +D@ +~ +f@+som[@~ ,D@ ,~ ,X@,wnkN[@~ -E@ -~ -b@-OF([@~ .E@ .~ .@.Z@~ /F@ /~ /n@/qU^Z@~ 0F@ 0~ 08@0%P>Z@~ 1G@ 1 ~ 1e@15ȢˆZ@~ 2G@ 2!~ 2w@2DoZ@~ 3H@ 3~ 3 s@3^#[Z@~ 4H@ 4"~ 4@4%WZ@~ 5I@ 5#~ 5@5@FCZ@67 824 89:;<=>?<<<<<<<<<<<<<<<<<<<<<<@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_Dl`abcdefghijklmnopqrstuvwxyz{|}~`abcdefghijklmnopqrstuvwxyz{|}~DlDl2j>@dggD f2 tվg #&4 DAS-bqw!iA  dMbP?_*+%b1^An#P~&ffffff?'ffffff?(?)?MC odXXLetter"WXX333333?333333?&<3U} $} I$} m-$}  $} I $} m$} $h} m"$}  } } $ $    *  ;*    ;    * * *  @ @  ;*    ;    * * * * 9* $5*&&&&&&9:;< A6= A7 >+ ? @ A B$ C Dl= 5 % 5  &~ E? F~ GZ@Hp|??~ h? $~  @ ?~ E@ F~ G@Hh??~ h@ $j~ P{@ :?~ E@ F~ G@Ho[B??~ h@ $a~ px@ uS?~ E@ F~ G@H"X֬??~ h@ $k~ r@ Kض?~ E@ F~ GP@ HG? ?~ h@ $~ o@ x+R?~ E@ F~ G@ H" (F? ?~ h@ $s~ a@ pڤ?~ E@ F"~ GX@ Hz? ? $U~ @ R9G}? $~ E @ F~ G@@ Haȣ? =h $~ e@ .>? $~ E"@ F~ G@ HK-ߢ? =$ $~ E$@ F~ G|@Hl?=I ? 8? n? m? J A @$ C Dl= 5 % 5  &~ E? F~ Gw@H|dp??~ h? $a~ Q@ 4\Fs?~ E@ F~ G r@Hˆ&/??~ h@ $j~ G@ vMd7?~ E@ F~ Gn@HÅG??~ h@ $~ E@ ?~ E@ F~ Gl@HcS??~ h@ $k~ D@  )?~ E@ F~ Gh@Hکj??~ h@ $~ 5@ Gp?~ E@ F~ Ge@H1|g??~ h@ $s~ *@ d7Dv?~ E@ F~ Gc@Hbsϭ?? $U~ @V@ { )?$~ E @ F~ G@b@HB%_? =h $~ :@ d7Dv?$~ E"@ F~ Ga@H"˛,o?=$ $~ E$@ F$~ G@R@HB%_?=K =K 9 = o I D6l4 tZZ :" tZZ *! *" ;*# $ % & ' ;( ) * *+ *, - . 9@/ @0 1 ;2 3 4 5 6 ;*7 8 9 : ; < = 9@> @?  = m I !=I "J "A "@$ "C "Dl"= "5 "% "5 " &~ #E? #F~ #G@#H}X?#?~ #h? #$~ #p@# Xp.Ni?~ $E@ $F~ $G4@$H_nA?$?~ $h@ $$~ $@$ W3?~ %E@ %F~ %G@%H S1?%?~ %h@ %$j~ %h@% (C ?~ &E@ &F~ &G@&H|9gC?&?~ &h@ &$a~ &@& ƺ~~f?~ 'E@ 'F~ 'G@'H_+?'?~ 'h@ '$k~ '@' 'n ?~ (E@ (F~ (GP@(H=E?(?~ (h@ ($s~ ( k@( l:d ?~ )E@ )F~ )GL@)HAZsh@?)? )$U~ )@) Wra?*$~ *E @ *F~ *G@*HOSi? *=h *$~ *s@* ˕:i?+$~ +E"@ +F!~ +G@+Hܼ?ʠ?+=$$ ~ ,E$@ ,F~ ,G@,H~\?,?-? .:..? .p./? /m/0? 1J 1A 1B$ 1C 1Dl1? 15 1% 15 1 &~ 2E? 2F~ 2G@2H}jſ?2?~ 2h? 2$~ 20r@2 &X?~ 3E@ 3F~ 3Gz@3H:Ip?3?~ 3h@ 3$j~ 3o@3 y#30m?~ 4E@ 4F~ 4Gw@4H!ޘ?4?~ 4h@ 4$a~ 4n@4 %Zg?~ 5E@ 5F~ 5Gpw@5H V?5?~ 5h@ 5$~ 5g@5 wK?6$~ 6E@ 6F~ 6Gv@6H2#?6=~ 6h@ 6$k~ 6 f@6 .?~ 7E@ 7F~ 7G0v@7Hq?7?~ 7h@ 7$s~ 7O@7 b}F ?~ 8E@ 8F~ 8Gv@8HĒi*c?8? 8$U~ 8x@8 q ~?~ 9E @ 9F~ 9G`u@9HZVsJ?9? 9$~ 9@T@9 cԳO?~ :E"@ :F~ :G p@:HI9? :?:$~ ;E$@ ;F"~ ;Gl@;H2_?;?<? =;==? =q=>? >m>??D l*tZF :" ttTF :"@ ;A B *C D E ;F G H I J K *L 9*M *N *O ;P Q R S T ;U V *W X Y Z [ 9@\ @] ^ ;_  @J @A @B$ @C @Dl@? @5 @% @5 @ &~ AE? AF~ AG@@AH?A?~ Ah? A$a~ A<@A ͬ?B$~ BE@ BF~ BG,@BH.0?B=~ Bh@ B$~ B@B @N?~ CE@ CF~ CG@CH=7^?C?~ Ch@ C$j~ Ch@C Qc?~ DE@ DF~ DG@DH!?D?~ Dh@ D$~ Df@D m9ꈩ?~ EE@ EF~ EGy@EH`ivک?E?~ Eh@ E$k~ E@E Ë!S?~ FE@ FF~ FGM@FHى؉?F?~ Fh@ F$s~ F @F ?~ GE@ GF~ GG@GH\z?G? G$U~ G@G !%G?~ HE @ HF!~ HG-@HHXA?H? H$~ H@H h S?~ IE"@ IF~ IG@IHYR#? I?IL~ JE$@ JF~ JG@JH `P?J?K=M$>+ L<L L=M Lr L+ M=M Mm M+ N=M$>+ OJ OA OB$ OC ODlO? O5 O% O5 O &~ PE? PF~ PGj@PHLy[o?P?~ Ph? P$~ P@P >f♋?~ TE@ TF~ TGȏ@TH l+Ȩ?T?~ Th@ T$k~ T`v@T 29#?~ UE@ UF~ UG@UHi>&?U?~ Uh@ U$s~ Ua@U m)Z?V$~ VE@ VF~ VG@@VH غΦ? V=h V$U~ V@V (5?~ WE @ WF~ WGP@WH;?W? W$~ WPq@W ա ?~ XE"@ XF"~ XG@XHlzp9F? X?X$~ YE$@ YF~ YGX@YHY^?Y?Z? [=[[? [s[\? \m\]? ^J ^A ^B$ ^C ^Dl^? ^5 ^% ^5 ^ &~ _E? _F~ _G4@_HL墳?_?~ _h? _$a~ _w@_ (#?DlttTFB*tTF :" ` a b ;*c d e f g h i j 9@k @l m ;n *o p q ;r s t u v w *x y 9@z @{ | ;} ~  ;~ `E@ `F~ `GH@`H΢'?`?~ `h@ `$j~ `0v@` e?~ aE@ aF~ aG@aHsg?a?~ ah@ a$~ ar@a Q?b$~ bE@ bF~ bG@bH0]?b=~ bh@ b$k~ b`p@b y}Hɼ?~ cE@ cF~ cG؂@cH]0?c?~ ch@ c$~ ci@c C˯`h?~ dE@ dF~ dG@dH XY?d?~ dh@ d$s~ dU@d =W?~ eE@ eF~ eG@eH{H2?e? e$U~ e@e .?~ fE @ fF!~ fGv@fH͔rRo?f? f$~ fg@f g!`7?~ gE"@ gF~ gG r@gH@X? g?g$~ hE$@ hF~ hGp@hHrZn?h?i? j>jj? jtjk? kmkl? mJ mA mB$ mC mDlm? m5 m% m5 m &n$~ nE? nF~ nG@nHN/g ?n=~ nh? n$j~ n e@n C.+J?~ oE@ oF~ oGPp@oH>?o?~ oh@ o$a~ oY@o ]V F?~ pE@ pF~ pGe@pH#^?p?~ ph@ p$~ pV@p 7:?~ qE@ qF~ qGd@qHD?q?~ qh@ q$k~ qQ@q h?~ rE@ rF ~ rGb@rH`^0/?r?~ rh@ r$~ rG@r "%?~ sE@ sF~ sG a@sHh?s?~ sh@ s$s~ s:@s \V ?~ tE@ tF~ tG@_@tHN|?t? t$U~ t `@t ˊ?~ uE @ uF~ uG@_@uHN|?u? u$~ uD@u FS׮?~ vE"@ vF~ vG^@vHK%? v?v$w$~ wE$@ wF~ wG@[@wHw[3%? w=M w>+ x? y?yy? yuyz? zmz{? |J |A |B$ |C |Dl|? |5 |% |5 | &~ }E? }F~ }G~@}HS R ?}?~ }h? }$~ }e@} ֎G?~ ~E@ ~F~ ~Gp}@~HOO?~?~ ~h@ ~$a~ ~c@~ 9쎡?DltZF :" ttTF :"      * 9* * * ;    ;   *     9@ @  ;    ;*    ~ E@ F~ Gpp@Hq_@Ϭ?? $U~ @g@ aJGT?~ E @ F~ G@j@H˂b?? $~ J@ "7B?~ E"@ F~ Gh@Hm? ?$~ E$@ F~ G@h@HiM@??=M$>+ D =M z +  =M m + =M$>+ J A B$ C Dl? 5 % 5 &~ E? F~ G@Hڡ??~ h? $~ d@ ˭?~ E@ F~ GV@H $??~ h@ $j~ @ pN^?~ E@ F ~ G|@H??~ h@ $a~ @ S,p?~ E@ F~ G̟@Hy)ˤ??~ h@ $k~ @ Dnf$?~ E@ F~ G@HB8-??~ h@ $~ H@ {?~ E@ F~ Gȝ@H/\4y1??~ h@ $s~ v@ Wg0x?$~ E@ F~ G@H3ϸ٩? =h $U~ :@  ?~ E @ F~ G8@Hadtg?? $~ Ї@ R"M۲?~ E"@ F"~ G@HVN? ?$~ E$@ F~ G@Hdtpɢ? ? ? E? {? m? J A B$ C Dl? 5 % 5 &~ E? F~ G@H??~ h? $j~ `@ c!o?~ E@ F~ G0@H^? ?$$~ E$@ F$~ Gg@Hg A?=h$ ?M >+ G ?M } + ?M m + ?M >+ J A B$ C Dl? 5 % 5 &~ E? F~ G@H h"??~ h? $a~ o@  H?~ E@ F~ G@Hjү??~ h@ $j~  o@ o(?~ E@ F~ G@HY%Ǘ??~ h@ $~ @n@ o ?~ E@ F~ G`|@H?Sm??~ h@ $k~ m@ ~X?~ E@ F~ GP|@HK]??~ h@ $~ @i@ ?$~ E@ F~ G@|@HM=7DM?=~ h@ $s~ @S@ I ?~ E@ F~ G{@H®Rݫ?? $U~ w@ ʞۣA?~ E @ F~ Gt@Ha?? $~ @`@ l_a?~ E"@ F~ Gp@H(ߨΧ? ?$~ E$@ F"~ Gl@H~r'T͜??DlTF :" ttTZB*ttT ; 9@ @ ; ;    ;*             9@ @  ; *   ;      *  9@ ? H ? ~ ? m ? J A B$ C Dl? 5 % 5  &~ E? F~ GP@HS`i??~ h? $j~ 0r@ #*?~ E@ F~ G(@HïDz??~ h@ $a~  r@ +?~ E@ F~ G@HIYdʰ??~ h@ $~ @j@ N?$~ E@ F~ G@H ?=~ h@ $k~ f@  +?~ E@ F~ G@ Hwygx? ?~ h@ $~ ]@  hg~?~ E@ F~ GȀ@ Hr-e? ?~ h@ $s~ @Q@  #k] ?~ E@ F~ GPx@ HS`i? ? $U~ @  z[g?~ E @ F~ Gu@ HΓiK? ? $~ `@  %3i?~ E"@ F~ Gu@ H%ps? ? $~ E$@ F ~ G0s@HlM7jޞ??? I? ? m? J A B$ C Dl? 5 % 5  &$~ E? F~ G(@Hu?=~ h? $~ @  ?~ E@ F~ G@HM⽾??~ h@ $j~  x@ _َ?~ E@ F~ G@HҦ Yb??~ h@ $a~ w@ 3?~ E@ F~ G@H6:O??~ h@ $k~ q@  1?~ E@ F~ Gh@H3l??~ h@ $~ h@  ?~ E@ F~ Gȁ@H)do_??~ h@ $s~ b@ w|Rn*?~ E@ F~ GH@H0;?? $U~ @ yB-`L?~ E @ F~ G`|@H3cr?? $~ @c@ e+9?~ E"@ F"~ Gpu@H/Oib? ?$$~ E$@ F~ Gs@HY!>?=h$ ?M >+ J ?M  + D"l>&ttTF :" ttTZ  @! " ;# $ % ;& ' ( *) * + , - . / 9@0 @1 2 ;3 4 ;5 *6 7 8 9 : ; < = > 9@? @ ?M m + !?M !>+ "J "A "B$ "C "Dl"? "5 "% "5 " &~ #E? #F~ #Gw@#Hg?#?~ #h? #$a~ #W@# N?~ $E@ $F~ $Gq@$H-Ȗ?$?~ $h@ $$j~ $S@$ J}?~ %E@ %F~ %Gk@%Haذ?%?~ %h@ %$k~ %H@% P?~ &E@ &F~ &Gj@&HtCO?&?~ &h@ &$~ &D@& K?~ 'E@ 'F~ 'G@j@'H7%F?'?~ 'h@ '$s~ '"@' |H?($~ (E@ (F~ (G j@(H5ũ9?(=~ (h@ ($~ ( @( FyF?~ )E@ )F~ )Gd@)HV>Z?)? )$U~ )@]@) 8k?~ *E @ *F~ *GZ@*HD>c?*? *$*A@ @ ~ +E"@ +F~ +G@Y@+H :V? +?+$~ ,E$@ ,F~ ,G@X@,HbU?,?-EFGH?.EFGH?/N /K /Q? //0NOPQ? 0m01NOPQ? 2J 2A 2B$ 2C 2Dl2? 25 2% 25 2 &~ 3E? 3F~ 3GV@3H|s?3?~ 3h? 3$a~ 3p@3 5F }?~ 4E@ 4F~ 4G@4H,D?4?~ 4h@ 4$k~ 4@4 ѡ?5$~ 5E@ 5F~ 5GȔ@5H5r?5=~ 5h@ 5$~ 5@5 eU?~ 6E@ 6F~ 6G@6H'9l?6?~ 6h@ 6$j~ 6@6 ՕsG?~ 7E@ 7F~ 7G@7HP?7?~ 7h@ 7$~ 7ps@7 yVQc?~ 8E@ 8F~ 8G$@8HxE5?8?~ 8h@ 8$s~ 8f@8 \?"C?~ 9E@ 9F~ 9G @9Hrw/?9? 9$U~ 9,@9 )Ag?~ :E @ :F~ :G@:Ht?:? :$~ : {@:  S]9?~ ;E"@ ;F~ ;G@;HҁR+? ;?;$~ <E$@ <F~ <G@@<H"i3L٠?<?=? >L>>? >>?? ?m?D l*tjTF@,ttTF :@ A ;*B C D E ;F G H I *J *K L ;M 9@N @O ;P ;Q R S T ;U *V W X Y Z [ \ 9@] @^ _ ;@? AJ AA AB$ AC ADlA= A5 A% A5 A &~ BE? BF~ BG@BH/Y?B?~ Bh? B$a~ B@B 4?~ CE@ CF~ CG@CHGNR9?C?~ Ch@ C$j~ C@C 9%?~ DE@ DF~ DGp@DH?D?~ Dh@ D$~ D@D 20?~ EE@ EF~ EG@EHu8~k?E?~ Eh@ E$k~ EPz@E ?~ FE@ FF~ FG0@FH睴?F?~ Fh@ F$~ Ft@F 1P{ô?~ GE@ GF~ GG؍@GHEC[ҩ?G?~ Gh@ G$s~ G]@G XQ@v_?~ HE@ HF~ HG@HHZ?H? H$U~ H@H W8`l?I$~ IE @ IF~ IGX@IHPfU? I=h I$~ It@I IeS$?J$~ JE"@ JF~ JG@JHxѢ?J=$$ ~ KE$@ KF!~ KG`@KHŠà?K?M*>+ L? MMM M? MM N? NmN O? PJ PA PB$ PC PDlP? P5 P% P5 P &~ QE? QF~ QG@QH`7r@?Q?~ Qh? Q$~ QH@Q 16݆?~ RE@ RF~ RG@RH b#?R?~ Rh@ R$j~ R@R p.?~ SE@ SF~ SG@SH }=?S?~ Sh@ S$a~ SĐ@S Q UR?~ TE@ TF~ TGԙ@THq 7?T?~ Th@ T$k~ TP@T /:d.?U$~ UE@ UF~ UG@UHp&?U=~ Uh@ U$~ U0|@U m>iǰ?~ VE@ VF~ VGL@VHs(?V?~ Vh@ V$s~ V s@V NĦ?~ WE@ WF~ WG@WH7r@?W? W$U~ W@W 3.s?~ XE @ XF~ XG @XH, k-?X? X$~ X@X 1+W?~ YE"@ YF"~ YG@@YH*sDw? Y?Y$~ ZE$@ ZF!~ ZGp@ZH*.7?Z?[? \N\\? \\]? ]m ]R ^? _J _A _B$ _C _Dl_? _5 _% _5 _ &DZl tZP>&ttTF :& ` a *b ;c d e f g h i j *k 9*l *m *n ;o p q r s ;t u *v w x y z 9@{ @| } ;~  ~ `E? `F~ `G@`H4?`?~ `h? `$a~ `P@` rLq"?a$~ aE@ aF~ aG@aHGU5B?a=~ ah@ a$~ aPt@a N]ڿ?~ bE@ bF~ bG@bH(_Q?b?~ bh@ b$k~ bt@b  v?~ cE@ cF~ cGȊ@cHa}w1?c?~ ch@ c$j~ cPs@c g8H?~ dE@ dF~ dG@dHvի?d?~ dh@ d$~ dh@d ʧN?~ eE@ eF~ eG@eHE@?e?~ eh@ e$s~ eX@e mU5?~ fE@ fF"~ fG(@fH;w?f? f$U~ f@f =jF7?~ gE @ gF~ gG @gH_rR?g? g$~ go@g "HhN?~ hE"@ hF~ hG@hHuW-? h?h$~ iE$@ iF$~ iG@iH=Awȡ?i?j=h$ kOk k=h k k ll l=h lm lR m=h$ nJ nA nB$ nC nDln? n5 n% n5 n &~ oE? oF~ oGD@oH׫ϕ?o?~ oh? o$~ o@@o ^ĉ?~ pE@ pF~ pG@pHF''?p?~ ph@ p$j~ pp@p K/Di?~ qE@ qF~ qG0v@qHJ7:@h?q?~ qh@ q$a~ q@j@q h?~ rE@ rF~ rGu@rHI5?r?~ rh@ r$~ re@r dn}?~ sE@ sF~ sG0u@sHaۭ4lЪ?s?~ sh@ s$k~ s`c@s  &sp?~ tE@ tF~ tG0t@tHw!)p?t?~ th@ t$s~ tR@t ]V F?u$~ uE@ uF~ uGq@uHӉK:N? u=h u$U~ uz@u ?~ vE @ vF~ vGp@vH=~?v? v$~ v@Y@v 9?~ wE"@ wF~ wG@i@wH#? w?w$~ xE$@ xF ~ xGh@xHSW`*?x?y? zPzz? zz {{{? {m {R |? }J }A }B$ }C }Dl}? }5 }% }5 } &~ ~E? ~F~ ~G,@~H: [  ; *        9@ @  ; *   ;      *  9@ @  ;    ~ E@ F~ G̐@Hsxv?=~ h@ $~ @@ :D{R?~ E@ F~ G؎@H\kZ??~ h@ $~ q@ QX?~ E@ F~ G@H.v՟d??~ h@ $s~ `@ GΠ?~ E@ F~ G@H?U?? $U~ @ ؈?~ E @ F~ G@HХ?? $~ pr@ 6B?~ E"@ F~ GȈ@H>IК,? ?$~ E$@ F$~ G@H m??? Q? ? m? J A B$ C Dl? 5 % 5  &$~ E? F~ Gu@HCI .Լ?=~ h? $a~ @U@ r ^N?~ E@ F~ Gs@HA6 ??~ h@ $j~ M@ XC?~ E@ F~ G k@H2߱??~ h@ $~ B@ ?~ E@ F~ Gj@Hd1Gv??~ h@ $k~ @@ c}h?~ E@ F~ Gh@HNq$??~ h@ $~ :@ ?4և?~ E@ F~ Gf@Hݙ7ѭ??~ h@ $s~ "@ ?~ E@ F~ Gf@Hqa ?? $U~ @Z@ I$I$?~ E @ F~ GY@H>y?? $~ C@ ^N)x?~ E"@ F~ GU@Hк? ?$$~ E$@ F ~ GS@Ht??=h$ ?M >+ R ?M  + ?M m + ?M >+ J A B$ C Dl? 5 % 5  &~ E? F~ G@HXq??~ h? $~ a@ TH?~ E@ F~ Gu@Hocٱ??~ h@ $~ a@ |(R"?~ E@ F~ G0q@H!!??~ h@ $a~ ^@ "{(?~ E@ F~ G p@Hd??~ h@ $j~ ]@ b?-?DlttTF :" ttTZB* ; *      9@ @  ;   *  ;       9@ @  ;*    ;  ~ E@ F~ Go@HID-w??~ h@ $k~ P@ c?-?$~ E@ F~ Gk@H]rϦ?=~ h@ $s~ 9@ qGwĝ?~ E@ F~ Gj@Hsʥ?? $U~ j@ TH?~ E @ F"~ G`i@Hc~4Ĥ?? $~ I@ \?~ E"@ F$~ G@f@HALo5? ?$~ E$@ F~ Gc@HC??? S? ? m? J A B$ C Dl? 5 % 5  &~ E? F~ Gd@HS???~ h? $~ 0y@ "OEJ?~ E@ F~ Gx@HMq{Y??~ h@ $a~ t@ W)s?$~ E@ F~ G @Hv?=~ h@ $~ `t@ E|8?~ E@ F~ GX@Hӧ??~ h@ $j~ t@ І?~ E@ F~ G@HTlز!??~ h@ $k~ p@ *fϓ?~ E@ F~ G|@HL% ??~ h@ $s~ @X@ n$5?~ E@ F~ Gz@H}̣?? $U~ @ }wog{?~ E @ F!~ G`w@HϘ/p͡?? $~ c@ ۟a?~ E"@ F~ Gv@H,SES? ?$~ E$@ F~ Gu@HBl?G ??? T? ? m? J A B$ C Dl= 5 % 5  &~ E? F~ G0@H##??~ h? $a~ X@ NJ9?~ E@ F~ Gr@H!U>q??~ h@ $j~ O@ ?ck?~ E@ F~ Gp@H:.??~ h@ $~ L@ Z0'%A?~ E@ F~ G`p@H9L}u??~ h@ $k~ G@ c?~ E@ F~ Gp@H8bD4??~ h@ $~ =@ Մ?~ E@ F~ Gn@H6mR??~ h@ $s~ .@ ^j?DlttTF :" ttTF :"   * *    9@ @  ;    ; *      ; 9@ @ ; ;  *   ;  ~ E@ F~ Gn@H41"?? $U~ c@ JQ?$~ E @ F~ G@e@H%i₢? =h $~ D@ ?[?$~ E"@ F~ Gc@H!0?=$$ ~ E$@ F$~ G`b@H FD??M*>+ ~ E&@ F!~ G`b@H FD??EFGH? U? ? m? J A B$ C Dl? 5 % 5  &~ E? F~ G@H?eZ??~ h? $a~ @ }I?~ E@ F~ G@H"> V??~ h@ $~ @ ˚(?~ E@ F~ G@H+߱??~ h@ $j~ @ l`,?~ E@ F~ G4@H ??~ h@ $k~ ȅ@  76?$~ E@ F~ G$@HB ?=~ h@ $~  @ yYl?~ E@ F~ G@H!po\??~ h@ $s~ g@ ?~ E@ F~ Gl@HT_?? $U~ @ L?~ E @ F~ G$@H.?? $~ @ &,&_?~ E"@ F~ G@HT2? ?$~ E$@ F~ G@Hq#?? ? V ?  ? m ? J A B$ C Dl? 5 % 5  &~ E? F~ G@HFoimA??~ h? $~ `x@ 沭'?$~ E@ F~ G|@H^^?=~ h@ $~ r@ ?~ E@ F~ Gy@H!`??~ h@ $j~ @l@ vFxP?~ E@ F~ Gy@H!`??~ h@ $a~ j@ h0?~ E@ F~ Gu@HԆo??~ h@ $k~ f@ f3i?~ E@ F~ Gt@Hct@??~ h@ $s~ R@ q7?~ E@ F ~ G`t@H@Z8?? $U~ px@ ^0U:?DltZPF:" ttTF>&    * 9* * * ;    ;   *     9@ @  ;    ;*     ~ E @ F~ Gt@HcU&?? $~ Z@ r'?~ E"@ F~ Gh@HX٩? ?$~ E$@ F~ G@g@H4 Ow??=h$ W =h   =h m  =h$ J A B$ C Dl? 5 % 5  &~ E? F~ G@HJ??~ h? $a~ d@ ϐ6?~ E@ F~ G@Hwf 䙱??~ h@ $~ @ RԖ?~ E@ F~ G@HEc??~ h@ $j~ 6@ ,,?~ E@ F~ G"@Hy>2LY??~ h@ $k~ d@ ,<5?~ E@ F~ GJ@Hf ؃??~ h@ $~ @ 0ð?~ E@ F~ G@H^nL)??~ h@ $s~ P@ ZW^&4?$~ E@ F~ G@Hbk-¨? =h $U~ V@ Z*?~ E @ F~ G@HpP=?? $~ @ K[?~ E"@ F~ G@H? ?L~ E$@ F~ Gx@HrE??? X? ? m? J A B$ C Dl? 5 % 5  &~ E? F~ Gp@HԶÇ??~ h? $j~ (@ PrU?~ E@ F~ G@H Vojk??~ h@ $~ @ 1#?~ E@ F~ GN@H}??~ h@ $a~ @ w?$~ E@ F~ G0@H$`x?=~ h@ $k~ 0@ wQ?~ E@ F~ G@H <??~ h@ $~ p@ +nx~?~ E@ F)~ GX@H>re??~ h@ $s~ `o@ +x?~ E@ F"~ G@H?~P̸?? $U~ @ 6"p1?~ E @ F'~ G@HES`?? $~ u@ Ԕt)?~ E"@ F~ G`@HJ|N i"? ?$DltTFB*tTF :" tt   9@ @  ; *  ;            *  9@ @  ;    ;  *     ~ E$@ F~ G0@HM ??? Y?  ? m? J A B$ C Dl? 5 % 5  &$~ E? F~ G b@HQ?=~ h? $a~ B@ t*) '?~ E@ F~ GV@H~*! 秲??~ h@ $j~ @@ gв9?~ E@ F~ GV@H~*! 秲??~ h@ $k~ =@  Zv+ Z ?M  + ?M m + ?M >+ J A B$ C Dl? 5 % 5  &~ E? F~ G@HN??~ h? $j~ @ Έ?~ E@ F~ G@Huu4}??~ h@ $~ @ 5뛃/?~ E@ F~ GP@HN=??~ h@ $a~ @@ wi$?~ E@ F~ G@H䥵{Q??~ h@ $k~ ؃@ 9g9?~ E@ F~ G`@H_O??~ h@ $~ u@ 2V?$~ E@ F~ G,@H}O?=~ h@ $s~ `k@ a?~ E@ F~ G`@H+~tS?? $U~ @ hWwn?~ E @ F~ G@Ht|{?? $~ |@ >ZG?~ E"@ F"~ G@HN[u^آ? ?$~ E$@ F~ Gȏ@Hn???DPlF :: ttTZB*ttTF  9@! @" # ;$ % & *' ;( ) * + , - . / 9@0 @1 2 ;3 4 ;5 6 7 8 9 : ; < = > 9@? @ [  ?  !? !m!"? #J #A #B$ #C #Dl#? #5 #% #5 # &~ $E? $F~ $G @$H#i9?$?~ $h? $$a~ $u@$ Eli?~ %E@ %F~ %G@%H Bc?%?~ %h@ %$~ %Pu@% 1H?&$~ &E@ &F~ &G@&Hb mR?&=~ &h@ &$j~ &pt@& Sc?~ 'E@ 'F~ 'G@'HTnwp٫?'?~ 'h@ '$k~ '0p@' ?~ (E@ (F~ (G0@(Hk?(?~ (h@ ($~ (l@( 3?~ )E@ )F~ )G@)HtØ7?)?~ )h@ )$s~ )Z@) #;,K?~ *E@ *F~ *G@|@*HC?*? *$U~ *Ѐ@* tO?~ +E @ +F~ +G{@+HeNms?+? +$~ +``@+ Fu?~ ,E"@ ,F~ ,G`u@,H5Yq? ,?,$~ -E$@ -F~ -Gr@-H7x?-?.EFGH? /\//? //0? 0m01? 2J 2A 2B$ 2C 2Dl2? 25 2% 25 2 &~ 3E? 3F~ 3G@3H]yO?3?~ 3h? 3$a~ 3pt@3 ;?~ 4E@ 4F~ 4G@4HfbN#?4?~ 4h@ 4$k~ 4p@4 8y'?~ 5E@ 5F~ 5G@@5H/+i?5?~ 5h@ 5$~ 5pp@5 Zؽ?~ 6E@ 6F~ 6G@6H/?6?~ 6h@ 6$j~ 6Pp@6 6;?~ 7E@ 7F~ 7G@7HQw?7?~ 7h@ 7$~ 7n@7 o ?~ 8E@ 8F~ 8G(@8H]r?8?~ 8h@ 8$s~ 8Q@8 {eݞ?~ 9E@ 9F~ 9G@9HK?9? 9$U~ 9`@9 S?~ :E @ :F~ :G`@:HB2ܣ?:? :$~ :f@: P$Ҽ?~ ;E"@ ;F~ ;G|@;HBG7y? ;?;$~ <E$@ <F~ <G x@<HT6B?<?=? >]>>? >>?? ?m?D l:" ttTF:" ttTF :@ A ;B C D E ;F G H I J K L M 9@N @O P ;Q R S T ;U V W X Y Z [ \ 9@] @^ _ ;@? AJ AA AB$ AC ADlA? A5 A% A5 A &~ BE? BF~ BG@BHř?B?~ Bh? B$a~ B,@B Q ?~ CE@ CF~ CG@CHn?d?~ dh@ d$~ dh@d Ơ-?~ eE@ eF~ eGx@eH?7?e?~ eh@ e$s~ eY@e qvX?~ fE@ fF~ fG`@fH>&s?f? f$U~ f@f TTy?~ gE @ gF"~ gGp|@gHZy?g? g$~ g@g@g tWw?~ hE"@ hF~ hG{@hHx#oZ? h?h$~ iE$@ iF ~ iGx@iHkP?i?j? k`kk? kkl? lmlm? nJ nA nB$ nC nDln? n5 n% n5 n &~ oE? oF~ oG p@oH,+?o?~ oh? o$aoE@5@ ~ pE@ pF~ pG d@pHw=$V?p?~ ph@ p$jp>@.@ ~ qE@ qF~ qG@b@qH.Qx *?q?~ qh@ q$q3@#@ ~ rE@ rF~ rG@]@rH3pO?r?~ rh@ r$r2@"@ ~ sE@ sF~ sG[@sH04*?s?~ sh@ s$ks$@@ ~ tE@ tF~ tGV@tH)ІU?t?~ th@ t$st@@ ~ uE@ uF~ uG@R@uH.Qx *?u? u$Uu@P@@@@ ~ vE @ vF~ vGJ@vH`I?v? v$v$@@ ~ wE"@ wF~ wGH@wH! i? w?w$~ xE$@ xF"~ xGE@xHeVRtZ?x?~ yN&@ yS&~ yPE@yQeVRtZ?y?zNSPQ?{N {a {Q? {{|NSPQ? |m|}NSPQ? ~J ~A ~B$ ~C ~Dl~? ~5 ~% ~5 ~ &~ E? F~ G~@HVc??~ h? $~ @ T"?D(lttTF :" xxxxxxjjTFF@,   ;        9@ @  ;     ;       9@ @  ;   ~ E@ F~ G@HA<#??~ h@ $a~ @ :o?~ E@ F~ GԐ@H1\];??~ h@ $j~  @ ֆǖ ?~ E@ F~ GЏ@HmG ??~ h@ $k~ |@ =4?~ E@ F~ G@Hr1z??~ h@ $~ p@ ;o0?~ E@ F~ Gh@H89??~ h@ $s~  f@ CP-Ӵ?~ E@ F"~ GP@H څ<,?? $U~ @ 0:E9?~ E @ F~ G@H0@e?? $~ r@ ƺyb&?~ E"@ F~ Gȇ@H7? ?$~ E$@ F~ G@@HSģ??? b? ? m? J A B$ C Dl? 5 % 5  &~ E? F~ G@H=??~ h? $~ @ =w?~ E@ F~ G@Hcb??~ h@ $~ @ @ʗ?~ E@ F~ G@H?:,??~ h@ $j~ Ш@ G%?~ E@ F~ G@HEg̩??~ h@ $a~ @  =ӿk?~ E@ F~ G2@H5r$i ??~ h@ $k~ @ 9^o?~ E@ F~ G@HsdŦ??~ h@ $s~ @ K%x?~ E@ F~ G@HAy?? $U~ /@ LWgL?~ E @ F~ G@HRE?? $~ X@ lv7î?~ E@ F~ G`t@H5.??~ h@ $j~ ]@ :&x0O?~ E@ F~ G q@H|#??~ h@ $k~ V@ e ?~ E@ F~ Go@HCR??~ h@ $~ P@ I +?~ E@ F~ Go@H"Zhe?~ E@ F~ G@H5??~ h@ $k~  p@ /޹?~ E@ F~ G@Hx??~ h@ $~  l@ ?#ˏ?~ E@ F~ G@HBO%D??~ h@ $s~ T@ *`Vq?~ E@ F~ G(@HG፧?? $U~ X@ z3n?~ E @ F"~ G@HbJ _?? $~ h@ 2Hڳ?~ E"@ F~ G@HԢ~)? ?$~ E$@ F~ G }@Hύ6??? i? ? m? J A B$ C Dl? 5 % 5  &~ E? F~ G@k@HJ( F??~ h? $a~ M@ }՗ ?~ E@ F~ G^@H,??~ h@ $k~ C@ [ ?~ E@ F~ G\@H%x!ұ??~ h@ $j~ @@ y!?~ E@ F~ G[@H_o??~ h@ $~ >@ a{?~ E@ F~ GY@HUn&*??~ h@ $~ :@ C:o1?~ E@ F~ GV@HaJ( F??~ h@ $s~ @ y!?~ E@ F~ GS@H`iΏ{?? $U~ S@ [ ?~ E @ F!~ GH@HW 'u_?? $~ 5@ ^(ٵ?~ E"@ F~ GE@HB[\??DFltTF :" ttTF :" tt   9@ @~ E$@ F~ GE@H/??? j? ? m <F :>@dkkkkll{{{{||MMMMNN\\\\]]////00>>>>??    !!zzzz{{{{\\\\]]kkkkll>>>>??MMMMNNll  ////00jjjjkkyyyyzzLLLLMM[[[[\\....//====>> ggD f2  %  dMbP?_*+%;&ffffff?'ffffff?(?)?MS odXXLetter"dXX333333?333333?&<3U} Oy  ;;` ,;  , ;   , x y z y { | y y | y { |>@ggD f2 !] {   dMbP?_*+%&?'?(?)?MC odXXLetter"d??&U} $ #} !#}  #} $ #} $#}  #} #} I #} $ #!,@J,,,, , , , h ,,,, # # '   G (~ AB/n? )~ p@FX ? *~ @ңBT? +@@ ,~ *@ ڠ"? -~ ^A ? .~ A 6/6W? /~ @ vo? 0~ @ GW? 1~ \@ix/? 2@@@ 3~ @@YS? 4~ @ΪL? 5~ @xe? ~ @ Ĩ w? ~ @졅4u? ~ u@ , ~ C@ , ~ ,@ , ~ Ē@ , ~ |@ , ~ @y@ , ~ (@ , ~ N@ , 6~ Q 2@D&&...$......$.....********&  2">@ggD f2 ! w  dMbP?_*+%&?'?(?)?MC odXXLetter"d??&U} $ #} !#}  #}  #}  #}  #}  #}  #} I#} $} #} $ #} $#} #} #} I #} $ #! ,J,,,, , , , h ,,,, # # '     G  G  G (~ } A~>+t?~ h Ae-?~ AB/n? )~ }0@~qN?~ 8A xt̹?~ p@FX ? *~ }k@~7Hċj۸?~  A.x [y?~ @ңBT? +~ }m@~coB?~ J@?~ @ԐyH?~ @ Ĩ w? $@졅4u? (@ ,~ u@ , $C@ , ~ R@ ,~ H@ ,~ ,@ , ~ a@ ,~ @ ,~ Ē@ , ~ @ ,~  @ ,~ |@ , ~ z@ ,~ X@ ,~ @y@ , :@ ,~ (@ , ~ @ ,~ M@ ,~ N@ , 6~ K~ T~ Q 2@ DV^nnndnnnnn\dnnnnHTDbbbbTbV  2">@"ggD f2 ###  dMbP?_*+%&?'?(?)?MS odXXLetter"dXX??&U} $ #} m/#} $ #} $ #} $ ##;;;;;; ; ; ; ; ;;;;;;;;;;;;;;;;;;;  63 7 8 9 : ; < = > ? @ A B C D E F G H I J K L M N O P Q R S T U V W X Y Z [ \ ] ^ _ ` a b c d e f g h i j k l m n o pBX ;!;"; q r !s !t "u (>@ggD f2 4I&o.0  dMbP?_*+%&?'?(?)?MS o`Letter"`??&U} $ <} } ^} $ <4      #~ ? v@ D w@ L x@ y@ z@ {@  |  @  } "@  ~ $@   &@   (@ *@ ,@ .@ 0@ 1@ 2@ 3@ 4@ 5@ 6@ D 7@ 8@ 9@ :@ ;@ <@ =@ >@  BX1D------------------1------- S@$%&'()*+,-./0123 $%&'()*+,-./0123&@   >@ggD f2 &E3JL  dMbP?_*+%,&?'?(?)?MC odXXLetter"d??&U} $ } m>} } } } } } } } } } } } } $ } $ &J,J@@        T                ~ G@Hv71?~ @OA\? ~  @   mwA?   '~ @ I;?~ _@E6ɑ? ~  @  "4$?   ~ ?@uj꣓?~ @r? ~  C@  P7?   #~ @ F'?~ @@c? ~  @  iq?   /~ 8@  S`Z? ~  @  SO5*f? ~ @  bEd?  0~ @  pc]V? ~ ̛@  (k~1v'U? ~ D@  na?  %~ '@  zߑ? ~ @  Ux? ~ @X@   5ۏ?   ~ @-@  X>Y? ~ @  9S? ~  @  [?  ~ @  >J? ~  8@  6? ~ @=@  fC5 m?  ~ @@3CSd?~ @𖧶? ~  A  Q?   ~ @ W&ٟ?~  @MzLI? ~  @k@  LvŠ?   -~ @0;uf?~ Ű@+i? ~  @  Yنj?   $~ @i@;B'?~ @0\? ~  3@  >xut?   )~ D@uâ-}?~ @B? ~  a@  A?   ~ d2A5^8?~ PAp? ~  0A  xѮ?   ~ @>~ @z;Ү? ~  _@  9d?   ~ @@ Xf?~ `@܈? ~  `e@   *s?   ~ @+?~ @K2o? ~  @  V?   +~ <@*cz?~ g@ɻH!r? ~  @   t\s?   (~ @-HiL ?~ @_ ? ~  y@  IVπ?   !~ I@j w?~ @9_3\? ~  @  Pڕ?   1~ @?FX?~ ң@le*^? ~  @   `x@:    ggD f2 4O\KiiuAGY  dMbP?_*+%=&?'?(?)?MC odXXLetter"DXX??&U} $ #} 3#} I ~} I #} I ~} I #} I ~} I #} $ #;J @ J      J   J  J  J  # #    &  &  & ~ @e?~  @y?~ 4@PRoݖ? ~ H@☞"A?~ @+X>?~ y@B3? ~ h@WmOf?~ $@sD"]?~ p@& L? ~ R@ HiB3?~  y@oz3?~ x@D.3? ~ @@Ă8gZ?~ @yd;[?~ @Պ] Z? ~  @ xh?~ Ų@Gul?~ 0@'r? ~ @ I;?~ _@E6ɑ?~ @"4$?    &  &  & ~ @q@p%&-?~ n@-m_/&?~ W@Gef8f? ~ @^2v?~ @m}m?~ @Fǻk? ~ @(J?~ @_KN@?~ x@ӇJm3? ~ l@ӟZR?~  ~@L(ł6?~ s@᫖.? ~ @tp;J?~ (@"BymE?~ 8@~XJ ? ~ @[@ v?~ `n@ )'?~ c@ ᫖? !~ !@!ݯ=Y?~ !@!jW?~ !z@!iʅab? "~ " @"n :E{?~ "@" n?~ "v@"B? #~ #B@#޴IE`?~ #P@#%\b?~ #@# UT]l? $~ $j@$aŒд&?~ $0p@$|P_b(?~ $e@$+z !? %~ %?@%uj꣓?~ %@%r?~ %C@%P7?& '#'( ) ) )& ) )& ) )& *~ *@*`kk$p?~ *@**mo?~ * @*sGeNqg? +~ +d@+s4H{?~ +6@+~Es=}?~ +@+`(ց? ,~ ,y@,};5?~ ,{@,65?~ ,`@,,8? -~ -չ@-4}:u?~ -@-!Py?~ -@- y? .~ .@. F'?~ .@@.c?~ .@.iq?/ 0/01 2 2 2& 2 2& 2 2& 3/~ 38@3S`Z?~ 3 @3SO5*f?~ 3@3bEd? 4~ 48@4S`Z?~ 4 @4SO5*f?~ 4@4bEd?5 6067 8 8 8& 8 8& 8 8& 9~ 9@9%oJ?~ 9Џ@9p5H?~ 9@9O, Y? :~ :@:)Ώy@?~ :@:vh}>?~ :@:]@? ;~ ;V@;k?~ ;@^@;k*b?~ ;\@;;>eP? <~ <@<pc]V?~ <̛@<(k~1v'U?~ <D@<na?= >%>?DD lnnnnnn$bnnnnn$bnn$bnnnn$@J AB CDJ E FJ GHIJ KLJ MJ NJ OP QRJ S TJ UVW XYJ Z [J \]^ _ @ @ @& @ @& @ @& A~ A'@Azߑ?~ A@AUx?~ A@X@A 5ۏ? B~ B'@Bzߑ?~ B@BUx?~ B@X@B 5ۏ?C D DE F F F& F F& F F& G~ G[@Gig.c3?~ G@@GI?~ G @GGTBᬊ? H~ H@H_?~ H@H1?~ H@HB<,{~? I~ IΡ@I5^?~ I@IkDX?~ I@I^ X? J~ J@-@JX>Y?~ J@J9S?~ J @J[?K LLM N N N& N N& N N& O~ O@O>J?~ O 8@O6?~ O@=@OfC5 m? P~ P@P>J?~ P 8@P6?~ P@=@PfC5 m?Q RRS T T T& T T& T T& U~ U@Q@Uj; 5? V~ V@V˪8?~ V@V-Ew?~ Vg@V"u? W~ W@@W3CSd?~ W@W𖧶?~ WAWQ?X YYZ [ [ [& [ [& [ [& \~ \@\И~% s?~ \V@\gY6?~ \@@\? ]~ ]B@]. Nz?~ ]@]Yh"Zƌ?~ ]@]B? ^~ ^@^ W&ٟ?~ ^ @^MzLI?~ ^@k@^LvŠ?_D lbnn$bnnnn$bnn$bnnn$bnnn`J a bJ cde fgJ h iJ jklmnopqrst uvJ w xJ yz{|}~ `-`a b b b& b b& b b& c~ cp@cX&l`?~ c@c}ĩg?~ c@cJ֒f? d~ d@de¨~F?~ ds@dK?-$-?~ d@df^q8@? e~ e@e0;uf?~ eŰ@e+i?~ e@eYنj?f g$gh i i i& i i& i i& j~ jG@j<5n?~ jX@jC'?~ jQ@j*!op ? k~ k`y@k (`p5?~ kh@k`[.E?~ kĐ@kWxS>@J? l~ l @lBS`y?~ l@l%-?~ l5@l`.#w? m~ m@mI 鏦"I?~ m|@mpvb?~ m@mlh[? n~ n@nD?~ n@n)R?~ n8@nDSqH? o~ oĐ@oCTL?~ o@o J?~ o(@o8JnL? p~ ppv@p92?~ p}@pDs6?~ px@p`7#9? q~ q@qQ'R?~ q4@q\Y-S?~ q@qF! P? r~ r@rb$|xxut?u v)vw x x x& x x& x x& y~ y0p@yiZ+?~ yn@y\qN'?~ yPs@y\=.? z~ z@zJX˙CX?~ z@z+KX?~ z@z綹5X? {~ {@{ǭuE`?~ {@@{3stb?~ {n@{ntl^? |~ |@@|C@?~ |@|tۈE?~ |h@|O+uE? }~ }D@}܍Da?~ }~@}06Qa?~ }@} `"Mc? ~~ ~@~/M?~ ~p@~Df0R?~ ~̙@~= 2T? ~ D@uâ-}?~ @B?~ a@A?D l$bnnn$bnnnnnnnnnnn$bnnnnnnJ  J  J  J  @J  J  J  J      &  &  & ~ d2A5^8?~ PAp?~ 0AxѮ? ~ d2A5^8?~ PAp?~ 0AxѮ?    &  &  & ~ @ N >~ 8@ՅA?~ X@l? ~ @ F>~ @8/?~  @ؒҢ? ~ @>~ @z;Ү?~ _@9d?    &  &  & ~ @@ Xf?~ `@܈?~ `e@ *s? ~ @@ Xf?~ `@܈?~ `e@ *s?    &  &  & ~ @,?~ @-@ǵ?~ 0@ALk? ~ ? N >~ c@ ?~ k@}%? ~ @Z9?~ @@k]?~ @@sH? ?eSZ>~ Pv@Zy04x1? ~  @U8h?~ B@t4mDZ?~ @|],\? @WWLC>~ `|@{*W76? ~ Ƣ@ H _?~ |@wHIq?~ @G@IpbZq? ~ @+?~ @K2o?~ @V?D l$bnn$bnnn$bnn$bnnn\n\nnJ  J  J  J  J  J  J  J  J  J +   &  &  & ~ p@C͏ٞ,?~ `e@UD ?~ @a@,? ~ g@<5n#?~ g@^~!?~ q@8g+? ~ @&4t?~ F@kD{d?~ @6o? ~ @-% P?~ Ȣ@&\?~ x@}!JF? ~ <@*cz?~ g@ɻH!r?~ @ t\s? (   &  &  & ~ \@ glU?~ @SF?~ @:rR H? ~ @z?~ 0@RfR4}?~ ~@2fϜ~? ~ @-HiL ?~ @_ ?~ y@IVπ? !   &  &  & ~ C@ :Vuw?~ @!xÅ?~ x@(_? ~ @ F>~  @f61y?~ 2@%~$@6\? ~ I@j w?~ @9_3\?~ @Pڕ? 1   &  &  & ~ @?FX?~ ң@le*^?~ @ `x3?~ w@[1?~ w@6,F͋2? ~ H@?~ D@9>RM?~ @]y? ~ E@Up@*?~ p@> r(?~ @@"r$^? @eSZ>~ @0Y^?D& lnnnn$bnnn$bnn$bnn$bnnnn J  J  J  J  J  J  J @eSZ>~ 8@߷lHB? ~ @~@Gˎ9?~ @XpWBX??~ @ȫCz? ~ 0@~oD?~ P@*osa;?~ x@Q`'o|>? ~ @^wGt?~ h@KYw?~ @i A u? ~ ~@V\N:?~ 0y@Ȓ+3?~ Pv@Zy04x1? ~ 0@~oD?~ P@Ʒ8?~ ~@uq_8? ~ @(΀?~ z@y鉝&?~ A@9? "   &  &  & ~ @vR̬.I?~ @u)4f9?~ ȁ@zc,e;? ~ ~@N< c9?~ @cr9?~ @C=? ~ i@[%?~ Pt@&.?~ n@6hfC'? ~ !@ =Y~c?~ @@ְ~B?~ ,@]61FU? ~ @Z+\?~ &@L'4םa?~ @M9d? ~ @:S?~ +@"?~ @V^ ? ~ @DKv?~ @]om?~ e@͌? 2   &  &  & 2~ Ȑ@,o\B[L?~ @]QN?~ $@QP? ~ Ȑ@,o\B[L?~ @]QN?~ $@QP? D l\nnnnnn$bnnnnn$bnnnn$bnn J       J  J  ;      &    &    & ~  K@o;?~ B@[mp(>~ E@"q? ~ 0@hgF?~ H@X=?~ @ 9? ~ p@O,?~ t@"3/?~ i@!=I@B$? ~ @>ǙF?~ $@TT?~ T@kR+1L? ~ p@ N +?~ p@)?~ 0u@ﶖ0? ~ X@:;?~ @@q!eVL=?~ @6,F͋B? ~ W@?~ S@4C ?~ W@Gef8f? ~ @ |%wV?~ @ 1o@-X?~ ܝ@ An`W? ~ 8@ 1<@?~ h@ [,C~:?~ ~@ ųL8? ~ v@ }83?~ @]@ r :B?~ x@ 4Q?~ X@~ 0@eSZ>~ @eK@8? s< bnnnnnnnnnnnnnnnn$bnnnn>@dggD f2 =WM  dMbP?_*+%&ףp= ?'Q?(ףp= ?)Gz?MC odXXLetter"6XX??&U} "} I"} "} "} "} "} "} $ "= @ @ @@  @@@@@ @ @ @ @ @@@@@@@@@@@@@@@@@@@ U U3         ! ! #~ $@%Hb{iA~ &@'U?(u@ #~ $4@%h{@A~ &@'۳5?( C@ #~ $c@%(\7yA~ &@'A|?(NTMs@ #~ $@% ף]A~ &l@'` q&?(F;ݜ@ #~ $@%gA~ &@'.Nׁ?(䡥@ #~ $@ %(\_vA~ &5@ 'j40? (vy@ #~ $I@ %cA~ &t@ 'q~V? (Zbst]@ #~ $Ȟ@ %K75MA~ &|@ '{.? (7AqGu@ #~ $@ %d]~UA~ &Ȝ@ ''&? (yYa@ #~ $`+@ %ꕲUA~ &@ '@Bng? (|V@ #~ $@@%1~A~ &%@'1T<г?(eD@ #~ $d@%!}_A~ &Ʀ@'1M?(z@ #~ $@%ףp}VA~ &@'bN ?(R!@ #~ $@9@%IPzA~ &l@'S|M?(P}; @ #~ $/@%sA~ &@'\/i?(o@ #~ $o@%Q [A~ &p@'U 3?(N@ #~ $ @% ףPoIbA~ &$@'']:?(kO @ #~ $@%oJ^A~ &b@'Rb^d?(WFh2@ #~ $+@%kA~ &N@'cn?(%q@ #~ $@%V-ҤW@A~ &b@'ȸ6?(yQj@ #~ $@%{GA~ &@'??(T@ #~ $@%/O6qA~ &@'uϾ@b?(t1su@ #~ $ @%)\&<{A~ &@';I?(Nz@ #~ $I@%R-lA~ &6@'|W?(ACW@ #~ $°@%(\xYA~ &@'ޛ?(WHR)@ #~ $@% ף\CrA~ &@'pŶC?(F@ #$ҡ@%JjP&@'?( ό_@ #~ $@%= #]QA~ &H@'(8 ?(^92:h@D^ lT``````````````````````````N @!@"@#@$@%@&@'@(@)@*@+@,@-@.@/@0@1@2@3@4@5@6@8;g@<@ #~ $s@ %أpUQtA~ &=@ 'i]A? (P̅?Ӫ@ !#!$h@%34W&@!'Lr4?!(+%Z@ "#~ "$@"%afA~ "&@"'xz (?"(9ֲ+@ ##~ #$@#%+2XA~ #&ά@#'g ?#(1@ $#~ $$@$%I{A~ $&@Z@$'sfT?$(#U@ %#~ %$@@%%(\ʳwA~ %&@@%')@X?%( Ĉ@ &#&$H@%U?/&(@&' &ki?&(W^K@ '#'$3@%i&@''Y>?'(M@ (#~ ($@(%= waA~ (&@('?((vI̘@ )#~ )$@)%k(\kA~ )&{@)'?)(Xϛ@ *#~ *$@@*%433 AA~ *&@*'=&=&?*(o@ +#+$@%J&@+'=]P?+([ aŜ@ ,#~ ,$I@,%ZdC0^hA~ ,&˼@,' \I?,(3b@ -#-$$@%r#&@-'0J5y?-(lQ@ .#~ .$)@.%(\ksA~ .&@.'&V?.( B@ /#~ /$`@/%j`A~ /& @/'őW@?/(Ǒ)C@ 0#~ 0$^@0%#J{GbA~ 0&_@0'r1$?0(o?Z@ 1#1$p@%[.&@1'+Ht?1(xɜ@ 2#~ 2$/@2%"uŀ~A~ 2&-@2'Bw?2(*@ 3#~ 3$@3%V#D}A~ 3&@3'NdO?3(EB@ 4#~ 4$@4%GLYA~ 4&@4'@;:?4(Y^@ 5#~ 5$o@5%lXpA~ 5&H@5'pt?5(zD@ 6#6$@%Cw2&@6'#OkJ?6(:@ 8)*) ;t <w<vvvvv8j `N````NN```N`N```N````N>@vr ggD f2 `cY)&q0:DAOYs`{ejotUy~~  dMbP?_*+%&ffffff?'ffffff?(?)?MC odXXLetter"dXX333333?333333?&<3U} An} m o} m } lc        n n3 V W  X Y~ Z@[es@~ \Pp@ Y~ Zu@[t@~ \k@ Y~ Z @[ubx@~ \@^@ Y~ Z|@[>=^q@~ \Pt@ Y~ Z@[ Ӭ^{@~ \H@ Y~ Z@ [glnUxv@~ \e@ Y"~ Z|@ [*#j(u@~ \i@ Y~ Z}@ [u$s@~ \p@ Y~ Z`@ [Yܽ@~ \@ Y~ Z@ [}.mw@~ \@b@ Y~ Z|@[vDSNv@~ \f@ Y~ ZȄ@[ĒV(q@~ \t@ Y~ Z<@[&) ll{@~ \F@ Y~ Z @[zw@~ \a@ Y~ ZЇ@[Cb vz@~ \O@ Y~ ZL@[ѣj72@~ \6@ Y~ Z{@[7jPx@~ \]@ Y~ Z@[q/J{@~ \J@ Y~ Z@[H w@~ \ `@ Y~ Zv@[󜨨^v@~ \f@ Y~ Z@[EJzx@~ \\@ Y~ Z@@[ E) x@~ \^@ Y~ ZL@[%J {@~ \L@ Y~ ZH@[Ax@~ \@X@ Y~ Z8@[NeZ[u@~ \i@ Y~ Z v@[϶k|:Or@~ \@s@ Y~ Z@[py@~ \R@ Y~ Zܢ@[vNs@~ \q@BP X8<<<<<<<<<<<<<<<<<<<<<<<<<<< !"#$%&'()*+,-./0123456  789:;<=>? Y~ Z@ [J_y@~ \R@ !Y~ !Zpu@![5'#l@~ !\w@ "Y~ "Z0@"[Z\Vu@~ "\g@ #Y~ #ZH@#[i$q@~ #\s@ $Y~ $Z ~@$[qz v@~ $\f@ %Y~ %Z0@%[Ȏ@~ %\1@ &Y~ &Z(@&[RՏp@~ &\pu@ 'Y~ 'Z(@'[sV$@~ '\0@ (Y~ (Z(@([քdx@~ (\Y@ )Y~ )Z@)[ʶt@~ )\@l@ *Y~ *Z@*[fChq@~ *\t@ +Y~ +Z@+[ƚv@~ +\ d@ ,Y~ ,Zc@,[Uj=b@~ ,\w@ -Y~ -Z~@-[qctzs@~ -\p@ .Y~ .Z@.[]Eh|XYv@~ .\ f@ /Y~ /Z`@/[VSs@~ /\q@ 0Y~ 0Zm@0[1sD沐k@~ 0\`w@ 1Y~ 1Z̝@1[ 0Gt@~ 1\n@ 2Y~ 2Z1@2[Rb;r@~ 2\pr@ 3Y~ 3Z@3[Ukj@~ 3\@ 4Y~ 4Zu@4[k[0hr@~ 4\ r@ 5Y~ 5Z`@5[Bv: @~ 5\7@ 6V 6W 6 6X 7Y~ 7Z@7[ReYFq@~ 7\s@ 8Y~ 8Z|@8[K\@~ 8\x@ 9Y~ 9Zt@9[}x4Rt@~ 9\n@ :Y~ :Z@:[ l]]r@~ :\ s@ ;Y~ ;Z@;[?y@~ ;\T@ <Y~ <Z@<[K:mp@~ <\u@ =Y~ =Z@=[xZt@~ =\m@ >Y~ >Zf@>[QFlWx@~ >\X@ ?Y~ ?Z@?[XZ"q@~ ?\t@D l<<<<<<<<<<<<<<<<<<<<<<8<<<<<<<<@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_ @Y~ @ZPw@@[W6dtp@~ @\u@ AY~ AZ@A[040r@~ A\`r@ BY~ BZ@B[JqϾl@~ B\v@ CY~ CZ@C[>XT4X t@~ C\p@ DY~ DZ@D[`q@y@~ D\U@ EY~ EZЈ@E[Ӻ9y@~ E\S@ FY~ FZ@F[vj y@~ F\R@ GY~ GZ@@G[B}.s@~ G\Pq@ HY~ HZx@H[ 0`2x@~ H\@]@ IY~ IZm@I['2Pr@~ I\0s@ JY~ JZ8@J[bx@~ J\Z@ KY~ KZ w@K[`t@~ K\k@ LY~ LZ@L[gt@~ L\l@ MY~ MZ@M[I((x@~ M\@Z@ NY~ NZ@N['3w@~ N\b@ OY~ OZ@O[3Z0[@~ O\*@ PY~ PZ8@P[A^Dp@~ ^\u@ _Y~ _Zh@_[{=0t:z@~ _\P@D l<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<`abcdefghi  jklmnopqrstuvwxyz{|}~ `Y~ `Z?@`[H'|@~ `\A@ aY~ aZ0@a[p~ Z@[ ֿNAx@~ \X@ Y?~ Z0u@[h$\r@~ \r@ Y@~ Z0{@[fw@~ \`@ YA~ Z@[Jv@~ \c@ Y~ Zx@[ VEQ{@~ \I@ YB~ Z m@[ݰKDk@~ \w@ YC~ Zx@[HBx@~ \[@ YD~ ZH@[I3Et@~ \k@ YE~ Zq@[l 6p@~ \v@ YF~ Zh@[k:r@~ \ps@ YG~ Z @["@(ϧu@~ \h@ V W  X YH~ Zo@[yRj@~ \w@ YI~ Z@["CYt@~ \n@ YJ~ Z x@[+Jx@~ \_@ Y~ Z@C@[(C$t@~ \o@ YK~ Z~@[?wEkt@~ \`m@ YL~ Z@[/1)p@~ \0v@ YM~ Zw@[ǗXrr@~ \r@ YN~ Z`@[#"u@~ \h@ Y~ Z @[ xV{@~ \K@ Y~ Z@[9$Uw@~ \b@ YO~ Z4@[sfUu@~ \g@ YP~ Z@[љݪ1v@~ \c@ YQ~ Z~@[^{@~ \L@ YR~ Z}@[zt@~ \ o@ Y~ Z@[`$3|@~ \B@ Y~ Z̔@[.v@~ \d@ Y[~ Z}@[y@~ \W@ Y\~ Zp@[P>lx@~ \\@ Y~ Z@[hu5@~ \@ Y]~ Z |@[h$^x@~ \\@ Y^~ Z@[ tv@~ \c@ Y~ Zē@[pm@~ \3@ Y~ Z@[b4_}@~ \;@ Y_~ Z@[ ;6v@~ \c@ Y`~ Zb@[8x@~ \Z@ Ya~ Z~@[>Ny@~ \U@ Yb~ Z8@[57 =q@~ \t@ Yc~ ZZ@[V~UKv@~ \g@ Yd~ Z@e@[2Fq@~ \pt@ Ye~ Z@[m>Ls@~ \`p@ Yf~ Z؊@[!ТSt@~ \o@ Yg~ Z @[[nB%>{@~ \J@ Yh~ Zy@[kDs@~ \p@ Yi~ Z@[<9rКr@~ \r@D l<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<        Yj~ Zq@[8)Ρo@~ \Pv@ Yk~ Z\@[}Wqs@~ \q@ V W  X ]l~ ^ @_'#z@~ `M@ ]m~ ^2@_58Zeu@~ `i@ ]~ ^ @_qx@~ `@\@ ]n~ ^@_Cy@~ `T@ ]o~ ^@w@_ݫBn@~ `v@ ]p~ ^`o@_,vk@~ `Pw@ ]q~ ^@ _)dݒx@~ `[@ ]r~ ^8@ _ y@~ `S@ ]~ ^@ _ِ{@~ `E@ ]s~ ^py@ _n$êo@~ `@v@ ]t~ ^@|@ _8ݦ̔r@~ `r@ ]u~ ^@_0y@~ `@U@ ]v~ ^@_P9: t@~ ` p@ ]#~ ^)@_v u@~ `k@ ]w~ ^W@_fW;Բu@~ ` h@ ]x~ ^@q@_Nlp@~ `t@ ]y~ ^@_}Yu@~ `@i@ ]z~ ^pv@_ 3|VIq@~ ``t@ ]~ ^h@_=5e}@~ `>@ ]{~ ^D@_7p@~ ``u@ ]|~ ^a@_¦5mx@~ `^@ ]~ ^@_ cw@~ `@`@ ]}~ ^Р@_\t@~ `o@ ]~~ ^@_2ӌF{@~ `I@ ]~ ^ư@_*xN5p@~ `0u@ ]~ ^ @_Qs@~ `p@ ]~ ^h@_*݆v@~ `@e@ ]~ ^@_X7q@~ `@ ]~ ^@_=㠫Cv@~ `f@D l<<8<<<<<<<<<<<<<<<<<<<<<<<<<<<< !"#$%&'()*+,-./012345  6789:;<=>? ]~ ^P@ _Տx@~ `@Y@ !]~ !^x@!_W^t@~ !`m@ "]~ "^P@"_ Gh1x@~ "`]@ #]~ #^8@#_h%y@~ #`Q@ $]~ $^|@$_z n{@~ $`G@ %]~ %^@%_o9y@~ %`W@ &]~ &^@&_5%MDCu@~ &`@j@ ']~ '^P@'_Mkf{@~ '`H@ (]~ (^}@(_Ũh(\p@~ (`u@ )]~ )^<@)_p)1 r@~ )`s@ *]~ *^8@*_Z>Nu@~ *``g@ +a~ +b@+c {@~ +`G@ ,a~ ,b@,c`:<@~ ,`,@ -]~ -^ @-_kx@~ -`@[@ .]~ .^@._wOv@~ .``d@ /]~ /^@/_C&<#r@~ /`@r@ 0]~ 0^ܑ@0_/Xq@~ 0`0t@ 1]~ 1^z@1_4h(wv@~ 1`e@ 2]~ 2^0@2_G{@~ 2`E@ 3]~ 3b@3cUHOZt@~ 3`m@ 4]~ 4bq@4czp@~ 4`u@ 5V 5W 5 5X 6]~ 6^v@6_uvvvt@~ 6`@m@ 7]~ 7^@7_-ۯy@~ 7`S@ 8]~ 8^@8_˗ww@~ 8` b@ 9]~ 9^M@9_䒆՛u@~ 9`h@ :]~ :^@:_+|"E2x@~ :`]@ ;]~ ;^h@;_+/u@~ ;``j@ <a~ <^@<_Εw@~ <`a@ =a~ =^@=_84H9@~ =`"@ >]~ >^`@>_ˇw@~ >`a@ ?]~ ?^@?_1_{@~ ?`D@D l<<<<<<<<<<<<<<<<<<<<<8<<<<<<<<<@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_ @]~ @^4@@_`=1݉x@~ @`[@ A]~ A^\@A_PG_u@~ A`i@ B]~ B^@B_ABy@~ B`@R@ C]~ C^@C_:j:3y@~ C`V@ D]~ D^@D_C$u8y@~ D`V@ E]~ E^s@E_pܥp@~ E`@u@ F]~ F^@F_JV@~ F`&@ G]~ G^@G_/s@~ G`p@ H]~ H^@H_;1?bH@~ H`5@ I]~ I^`r@I_ksi@~ I`w@ J]~ J^p@J_[-Bq@~ J`t@ K]~ K^̒@K_ؾw@~ K``@ L]~ L^@L_Rt@~ L`@n@ M]~ M^T@M_=:w@~ M` c@ N]~ N^Ѐ@N_*QFp@~ N`u@ O]~ O^@O_) ts@~ O`q@ P]~ P^@P_DY}mv@~ P`@d@ Q]~ Q^@Q_Gx|&@~ Q`.@ R]~ R^؃@R_*wcu@~ R`i@ S]~ S^@S_4x@~ S`Y@ T]~ T^`y@T_ [Ȓt@~ T`l@ U]~ U^@U_=w@~ U``@ V]~ V^0|@V_8Q|s@~ V`p@ W]~ W^(@W_h/B}@~ W`?@ X]~ X^z@X_R{Rv@~ X`d@ Y]~ Y^ @Y_3s@~ Y`@p@ Z]~ Z^ r@Z_w-oq@~ Z`@t@ []~ [^(@[_QWv@~ [`e@ \]~ \^@\_@i|w@~ \`b@ ]]~ ]^@]_5ì9{@~ ]`K@ ^]~ ^^0~@^_]+pq@~ ^`s@ _]~ _^x@__L٭Ѻq@~ _`s@D l<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<`abcdefgh  ijklmnopqrstuvwxyz{|}~ `a~ `b@`c Ch@~ ``@ aa~ abȝ@ac{x*Lr@~ a`Ps@ b]~ b^ؐ@b_v}@~ b`<@ c]~ c^؁@c_Ő)r@~ c`q@ d]~ d^|@d_Rt@~ d``n@ e]~ e^@e_Hυt@~ e`m@ f]~ f^@f_t x@~ f`^@ gd~ ge@gfu@~ ggh@ hV hW h hX i]~ i^z@i_9+.t@~ i``o@ j]~ j^X@j_ s@~ j`pp@ k]~ k^@k_+oN0x@~ k`Z@ l]~ l^8@l_a6V#s@~ l``q@ m]~ m^x@m_IGor@~ m`s@ n]~ n^T@n_V|@~ n`C@ o]~ o^ m@o_YSi@~ o`w@ p]~ p^0|@p_i&3r@~ p``s@ q]~ q^V@q_Ugev@~ q``e@ r] ~ r^@r_|Nm r@~ r`r@ sa~ sb@sc!_%8p@~ s`v@ t]~ t^H@t_"n}@~ t`=@ u]~ u^@u_h}@~ u`@@ v]~ v^w@v_{Ql@~ v`v@ w]~ w^w@w_BFCt@~ w`o@ x]~ x^(@x_{@~ x`D@ y]~ y^y@y_bu@~ y`j@ z]~ z^q@z_ p@~ z`Pu@ {]~ {^u@{_^m@~ {`v@ |]~ |^y@|_<<{y@~ |`U@ }]~ }^~@}_ Ϳgt@~ }`l@ ~]~ ~^l@~_zcr@~ ~`s@ ]~ ^w@_?Tt@~ ` n@D l<<<<<<<<8<<<<<<<<<<<<<<<<<<<<<< ]~ ^w@_UJt@~ `n@ ]~ ^0@_8%v@~ `e@ ]~ ^|@_lOw@~ ```@ ]~ ^@_UJw@~ `_@ ]~ ^@_PX~@~ `9@ ]~ ^آ@_,ڒ!Ks@~ `0q@ ]~ ^@_2eHm@~ `v@ ]~ ^̛@_&(l Bhz@~ `P@ ]~ ^@_zV3t@~ ` k@ ] ~ ^@_E5y@~ `@V@ ]~ ^z@_q4l@~ `@w@hegihegi 7 egi 8 egihegihegihegihegihegihegihegihegihegihegihegihegihegihegihegihegihegiDl<<<<<<<<<<<hegihegihegihegihegihegihegihegihegihegihegihegihegihegihegihegihegijklijklijklijklijklijklijklijklijklijklijklijklijklijklmjklmDljklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmDljklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmDl     jklmjklmjklmjklmjklmjklmjklmjklmjklm jklm jklm jklm jklm jklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklm kl kl klDl !"#$%&'()*+,-./0123456789:;<=>? kl !kl "kl #kl $kl %kl &kl 'kl (kl )kl *kl +kl ,kl -kl .kl /kl 0kl 1kl 2kl 3kl 4kl 5kl 6kl 7kl 8kl 9kl :kl ;kl <kl =kl >kl ?klDl@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_ @kl Akl Bkl Ckl Dkl Ekl Fkl Gkl Hkl Ikl Jkl Kkl Lkl Mkl Nkl Okl Pkl Qkl Rkl Skl Tkl Ukl Vkl Wkl Xkl Ykl Zkl [kl \kl ]kl ^kl _klDl`ab `kl akl bkl l(>@ggD f2 `c'i9 Q!   a!  dMbP?_*+%&ffffff?'ffffff?(?)?MS odXXLetter"dXX333333?333333?&<3U} An} m o} m } lc        n n3 p q  r Y~ ZV@[x($JL@~ \q@ Y~ ZN@[ \# N@~ \p@ Y~ Z@[$j̘S@~ \d@ Y~ Zf@[som[@~ \D@ Y~ ZQ@[3oWO@~ \ o@ Y~ Z|@ [j/K@~ \r@ Y"~ Z@ [%WZ@~ \H@ Y~ ZX@ [_W6YP@~ \l@ Y~ ZX@ [Xi>HU@~ \@^@ Y~ Z@ [ 9V@~ \X@ Y~ ZF@[]#A@~ \`w@ Y~ Z@l@[ RW@~ \@V@ Y~ Zh@[1 RK@~ \r@ Y~ ZT@[k.2-9O@~ \o@ Y~ Z@f@[ X@~ \P@ Y~ Z0v@[oix_[Y@~ \M@ Y~ Z@X@[_pU@~ \\@ Y~ Z@_@[۝9L@~ \q@ Y~ Zo@[OmWIO@~ \`o@ Y~ ZP@[|tYPP@~ \ m@ Y~ Zc@[85U@~ \@_@ Y~ Z@[WRC._@~ \3@ Y~ Zpq@[\ʘY@~ \K@ Y~ Z\@[$U@~ \[@ Y~ ZPy@[m.E(S@~ \@e@ Y~ ZI@[CMD@~ \@v@ Y~ Z@[áT@~ \b@ Y~ Z @[QMSa@~ \$@BP X8<<<<<<<<<<<<<<<<<<<<<<<<<<< !"#$%&'()*+,-./0123456  789:;<=>? Y~ Z@ ["XS@~ \@c@ !Y~ !ZK@![+%B@~ !\0w@ "Y~ "Z@]@"[]TJ@~ "\0s@ #Y~ #Z@#[T@~ #\@a@ $Y~ $ZP@$[xilG@~ $\t@ %Y~ %ZZ@%[}.X@~ %\Q@ &Y~ &Zp@&[Q@~ &\i@ 'Y~ 'Z^@'[{R(O@~ '\o@ (Y~ (ZX@([z&P@~ (\@n@ )Y~ )Z@Q@)[~ G@~ )\@u@ *Y~ *Z[@*[̮QF@~ *\u@ +Y~ +Z@+[cET@~ +\@`@ ,Y~ ,Z?@,[`L>@~ ,\w@ -Y~ -Z@Q@-[:͡)E@~ -\u@ .Y~ .ZW@.[?,LI@~ .\ps@ /Y~ /ZW@/[^p2L@~ /\pq@ 0Y~ 0ZA@0[7 (~(@@~ 0\w@ 1Y~ 1Zt@1[raWA)L@~ 1\r@ 2Y~ 2Z@2[uNmDN@~ 2\ p@ 3Y~ 3Z s@3[^#[Z@~ 3\H@ 4Y~ 4ZM@4[`5InI@~ 4\s@ 5Y~ 5Z@d@5[ӢQ@~ 5\ j@ 6p 6q 6 6r 7Y~ 7ZP@7[J'R@~ 7\ g@ 8Y~ 8Z @8[(f@~ 8\@ 9Y~ 9Z@U@9[O;;T@~ 9\`@ :Y~ :Z(@:[2L@~ :\q@ ;Y~ ;Z a@;[n=,W@~ ;\@U@ <Y~ <ZS@<[USB@~ <\w@ =Y~ =Zm@=[}L@~ =\q@ >Y~ >Z}@>[8iS@~ >\d@ ?Y~ ?Z\@?[V>'F@~ ?\u@D l<<<<<<<<<<<<<<<<<<<<<<8<<<<<<<<@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_ @Y~ @ZM@@[D@~ @\0v@ AY~ AZV@A["/C@~ A\`v@ BY~ BZa@B[_1G@~ B\ u@ CY~ CZPy@C[WP@~ C\ n@ DY~ DZ̖@D[@YV@~ D\Z@ EY~ EZ@`@E[]fϡP@~ E\j@ FY~ FZ@w@F[`)d2R@~ F\`g@ GY~ GZ@G[LOW@~ G\T@ HY~ HZ g@H[ݝ#U@~ H\_@ IY~ IZ@I[TnjM@~ I\q@ JY~ JZc@J[F A,N@~ J\p@ KY~ KZM@K[x1J@~ K\s@ LY~ LZ`@L[em]W@~ L\R@ MY~ MZU@M[/3=O@~ M\o@ NY~ NZe@N[k`@~ P\w@ QY~ QZ@Q[۸]R@~ Q\e@ RY~ RZx@R[Wpa@~ R\@ SY~ SZt@S[SihP@~ S\j@ TY~ TZ@Q@T[n]'8DG@~ T\u@ UY~ UZL@U[PCOL@~ U\r@ VY ~ VZx@V[|w_@~ V\2@ WY~ WZ@W['\@~ W\B@ XY~ XZY@X[9S@~ X\e@ YY~ YZJ@Y[%tᠸH@~ Y\pt@ ZY~ ZZ]@Z[. QQ@~ Z\i@ [Y~ [Zf@[[H+#SH@~ [\t@ \Y~ \Zz@\[f]aI@~ \\s@ ]Y~ ]Z_@][ގO8T@~ ]\`@ ^Y~ ^ZP@^[ϨՏYN@~ ^\p@ _Y~ _Zx@_[k@ ;S@~ _\d@D l<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<`abcdefghi  jklmnopqrstuvwxyz{|}~ `Y~ `Z4@`[_ҡW@~ `\T@ aY~ aZn@a[&KiF@~ a\`u@ bY~ bZϰ@b[ &-7X@~ b\R@ cY~ cZd@c[b Uzd]@~ c\9@ dY~ dZ@Y@d[YP@~ d\@l@ eY~ eZ a@e[\H@~ e\@t@ fY~ fZg@f[lKe@~ f\@ gY~ gZ~@g[aԿY@~ g\K@ hY~ hZQ@h[-cTP@~ h\l@ ip iq i ir j]~ j^b@j_4IV@~ j`W@ k]~ k^J@k_Df@@~ k`pw@ l] ~ l^i@l_N`&E_@~ l`0@ m] ~ m^@m_W F.`@~ m`.@ n]~ n^V@n_ ď$S@~ n`c@ o]~ o^a@o_#l6p>Q@~ o`g@ p]~ p^@c@p_kK@~ p`@r@ q]~ q^e@q_v8,I@~ q`0t@ r]~ r^@Z@r_EO^T@~ r`b@ s]~ s^@a@s_GC@~ s`v@ t]~ t^U@t_gT%E@~ t`v@ u]~ u^O@u_ =FȺI@~ u`s@ v]!~ v^w@v_DoZ@~ v`G@ w]~ w^p@w_ӿRhN@~ w``p@ x]~ x^_@x__nRX@~ x`@Q@ y]~ y^0v@y_o-ijT@~ y`a@ z]~ z^f@z_Skp!V@~ z`@X@ {]~ {^R@{_ML2J@~ {`@s@ |]~ |^o@|_X+V@~ |`Z@ }]~ }^@h@}_QhʝP@~ }`k@ ~]~ ~^X@~_%_MEK@~ ~`r@ ]~ ^ r@_xQ@~ `h@D l<<<<<<<<<8<<<<<<<<<<<<<<<<<<<<<   ]~ ^@_ wHb^@~ `7@ ]~ ^Y@_ X@~ `@P@ ] ~ ^k@_AvV}dU@~ `@]@ ]~ ^l@_G_@~ `1@ ]~ ^V@_2BwU@~ `\@ ] ~ ^Q@_݄nI1K@~ `Pr@ ]~ ^ `@_}_m>d\@~ `@@ ] ~ ^Q@_֗-rH@~ `t@ ] ~ ^|@_){M@~ ` q@ ]~ ^Pu@_̷|˷|a@~ ` @ ] ~ ^@]@_IU7@mC@~ `v@ ]~ ^@_QNAkUV@~ `Y@ ]~ ^`d@_{{W@~ `T@ ]~ ^z@_?&p5OQ@~ `i@ ]~ ^g@_bbf-T@~ `a@ ]~ ^c@_q^M@~ `Pq@ ]~ ^X@_3m.T@~ ``@ ]~ ^]@_=|FS@~ `c@ ]~ ^Ps@_z|F6M@~ `@q@ ]~ ^O@_0g MJ@~ `r@ ]~ ^@_v{P@~ ``k@ ]~ ^@V@_ow;P@~ `n@ ]~ ^`n@_NZP@~ `j@ ]~ ^T@_؍q% G@~ `0u@ ]~ ^[@_LeO@~ `n@ ]~ ^``@_^YBnDI@~ `t@ ]~ ^\@_8oS@~ `c@ ]~ ^Pz@_Ft>G@~ `u@ p q  r Y~ ZR@[kݤB@~ \w@ Y~ Z@[Z@~ \E@ Y~ Z_@[l!8E@~ \u@D l<<<<<<<<<<<<<<<<<<<<<<<<<<<<8<< Y ~ Z0q@[!Q@~ \h@ Y!~ ZL@[ *G@~ \t@ Y"~ Zԕ@[^;pT@~ \`a@ Y#~ ZY@[洿1Q@~ \ i@ Y$~ ZK@[ހ6K@~ \r@ Y%~ ZY@[xN@~ \0p@ Y&~ Z@[2sX@~ \N@ Y'~ ZU@[6GR@~ \`f@ Y(~ Zh@[+җW@~ \S@ Y)~ Z `@[(؁S@~ \c@ Y*~ ZA@[1P!:@~ \w@ Y+~ Z@X@[m#SbN@~ \pp@ Y~ ZY@[& ̬Q@~ \h@ Y,~ ZU@[>M7F@~ \u@ Y-~ ZN@[f E@~ \ v@ Y.~ ZS@[tSRP@~ \m@ Y/~ Z[@[䁜3P@~ \@m@ Y0~ Z@P@[#kVF@~ \Pu@ Y~ Zq@[U@~ \@[@ Y1~ ZX@[!V@~ \@Z@ Y2~ Z@[z@^U@~ \]@ Y3~ Zj@[MV@~ \X@ Y4~ Zw@[ƗxY@~ \L@ Y5~ Z h@[+4շO@~ \n@ Y6~ Z `@[Q@~ \`h@ Y7~ Z`y@[^壏@M@~ \p@ Y8~ ZG@[:HA@~ \Pw@ Y9~ Z@`@[P@~ \@j@ Y:~ Zf@[3xZ@~ \F@D l<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<   Y<~ Zo@[Q<ۀlzI@~ \s@ Y=~ Z`m@[G!I@~ \s@ Y~ Zs@[$4 a@~ \&@ Y ~ Zp@[F6`@~ \(@ Y>~ Z@@[z@X@~ \P@ Y?~ ZN@[-_<cU@~ \_@ YJ~ ZN@[(Ŵ[N@~ \p@ Y~ Z@[]@~ \8@ YK~ Z@[y/iI@~ \t@ YL~ Zj@[CN}T@~ \b@ YM~ ZY@[/S@~ \d@ YN~ Z`@[zHXK@~ \`r@ Y~ Zp@[~~ ]@~ \;@ Y~ Zl@[E׭c@~ \@ YO~ Zt@[ۀL@~ \q@ YP~ Zf@[-w _F@~ \pu@ YQ~ Z@R@[W]P@~ \`n@ YR~ ZS@[J!]@~ \:@ Y~ Z{@[Jrw^@~ \6@ Y[~ ZS@["P@~ \m@ Y\~ Z@`@[~(v%X@~ \Q@ Y~ Z `@[mfS`[@~ \C@ Y]~ ZM@[bI@~ \s@ Y^~ ZU@[C|5nH@~ \`t@ Y~ Zd@[?W5P@~ \ l@ Y~ Zb@[OF([@~ \E@ Y_~ Zq@[> V@~ \W@ Y`~ Z@[@ ]}~ ^@|@_u(P@~ `j@ ]~~ ^d@_n%(HS@~ `d@ ]~ ^@_).K@~ ` r@ ]~ ^o@_ݞ#I@~ `s@ ]~ ^`@_rmU@~ `[@ ]~ ^^@_M`zS@~ ` c@ ]~ ^e@_XI+V@~ `Y@D l<<8<<<<<<<<<<<<<<<<<<<<<<<<<<<< !"#$%&'()*+,-./012345  6789:;<=>? ]~ ^@ _2F.hS@~ ``d@ !]~ !^D@!_ Š@@~ !`w@ "]~ "^x@"_8W@~ "`@S@ #]~ #^b@#_d;T@~ #`a@ $]~ $^w@$_nDi_7W@~ $`V@ %]~ %^ȋ@%_ kRR@~ %`f@ &]~ &^@&_mU] ]@~ &`<@ ']~ '^e@'_LH]~ >^w@>_qY=T@~ >`@b@ ?]~ ?^@?_ӚK6T@~ ?```@D l<<<<<<<<<<<<<<<<<<<<<8<<<<<<<<<@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_ @]~ @^`t@@_#XNX@~ @`O@ A]~ A^{@A_^OT@~ A`b@ B]~ B^]@B_:$P@~ B`m@ C]~ C^@C_JYDT@~ C` b@ D]~ D^\@D_U=U@~ D`^@ E]~ E^I@E_bEF@~ E`u@ F]~ F^``@F_yA$[@~ F`C@ G]~ G^p@G_b_IQ@~ G`i@ H]~ H^ b@H_U E Y\@~ H`A@ I]~ I^S@I_uJ@~ I`s@ J]~ J^T@J_&qT@~ Z`a@ []~ [^Pw@[_W=L@~ [`q@ \]~ \^u@\_~ IhX@~ \`Q@ ]]~ ]^,@]_rµ9X@~ ]`N@ ^]~ ^^@P@^_@u1C@~ ^`v@ _]~ _^S@__M@~ _``q@D l<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<`abcdefgh  ijklmnopqrstuvwxyz{|}~ `a~ `b n@`c>c@~ ``@ aa~ ab~@ac!p/R@~ a` f@ b]~ b^n@b_qU^Z@~ b`F@ c]~ c^W@c_*AnH@~ c`t@ d]~ d^G@d_?b@@~ d`w@ e]~ e^t@e_0PU@~ e`[@ f]~ f^@f_)}W@~ f`W@ gd~ ge@gftJL&P@~ ggk@ hp hq h hr i]~ i^[@i_osT@~ i``@ j]~ j^@b@j_ 4Q@~ j`g@ k]~ k^h@k_c Y@~ k`M@ l]~ l^b@l_0JDI@~ l` t@ m]~ m^@^@m_]$=W@~ m`V@ n]~ n^P}@n_:\@~ n`?@ o]~ o^]@o_Q$Z@~ o`J@ p]~ p^ a@p_3|V@~ p`Z@ q]~ q^@q_ӡEQ@~ q`i@ r] ~ r^@r_Jo`@~ r`*@ sa~ sbb@scApP@~ s`l@ t]~ t^^@t_$V@~ t`@W@ u]~ u^@u_GBǻX@~ u`O@ v]~ v^@Q@v_< }E@~ v`v@ w]~ w^J@w_!/F@~ w`u@ x]~ x^Q@x_zf)J@~ x`Ps@ y]~ y^P@y_v>R?TK@~ y`r@ z]~ z^R@z_)؇~Q@~ z`@i@ {]~ {^@P@{_}XF@~ {`u@ |]~ |^S@|_~}ߗS@~ |`@d@ }]~ }^@W@}_A5cO@~ }`n@ ~]~ ~^x@~_\^KۣP@~ ~`k@ ]~ ^P@_o eK@~ `pr@D l<<<<<<<<8<<<<<<<<<<<<<<<<<<<<<< ]~ ^U@_mR@~ `f@ ]~ ^i@_ W*|N@~ `Pp@ ]~ ^N@_;k(H@~ `Pt@ ]~ ^x@_ι6+RU@~ `]@ ]~ ^Z@_v@VW@~ `V@ ]~ ^}@_3.M@~ `q@ ]~ ^l@_ zX@~ `P@ ]~ ^0s@_p:R@~ `g@ ]~ ^ x@_SP@~ ``j@ ] ~ ^e@_5ȢˆZ@~ `G@ ]~ ^f@_y(oRW@~ `S@hegihegi 7 egihegihegihegihegihegihegihegihegihegihegihegihegihegihegihegihegihegihegiDl<<<<<<<<<<<hegihegihegihegihegihegihegihegihegihegihegihegihegihegihegihegihegijklijklijklijklijklijklijklijklijklijklijklijklijklijklmjklmDljklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmDljklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmDl     jklmjklmjklmjklmjklmjklmjklmjklmjklm jklm jklm jklm jklm jklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklmjklm kl kl klDl !"#$%&'()*+,-./0123456789:;<=>? kl !kl "kl #kl $kl %kl &kl 'kl (kl )kl *kl +kl ,kl -kl .kl /kl 0kl 1kl 2kl 3kl 4kl 5kl 6kl 7kl 8kl 9kl :kl ;kl <kl =kl >kl ?klDl@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_ @kl Akl Bkl Ckl Dkl Ekl Fkl Gkl Hkl Ikl Jkl Kkl Lkl Mkl Nkl Okl Pkl Qkl Rkl Skl Tkl Ukl Vkl Wkl Xkl Ykl Zkl [kl \kl ]kl ^kl _klDl`ab `kl akl bkl l(>@ggD Oh+'08@L d p|Microsoft Excel@{(@՜.+,0 PXd lt| e  Pg 4Pg 5Pg 6 Pg 7_top Pg 7_bottomPg 8Pg 9Pg 10Pg 11Pg 12Pg 13pg 14Pg 15Pg 16 Pg 17-68 pg 69 A1 Pg 70 A2 Pg 71 A3 Pg 72 A4 Pg 73-74 B1 Pg 75 B2 Pg 76-81 B3Pg 82 C Pg 83-90 D1 Pg 91-98 D2'Pg 10'!Print_Area'Pg 12'!Print_Area'Pg 13'!Print_Area'Pg 4'!Print_Area'Pg 5'!Print_Area'Pg 73-74 B1'!Print_Area'Pg 82 C'!Print_Area  Worksheets Named Ranges  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      Root Entry FWorkbook!SummaryInformation(DocumentSummaryInformation8