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Currency [0]3 Currency 24Explanatory TextB5Explanatory Text  5Good6Good  a6 Heading 1B Heading 1 I}O7 Heading 2B Heading 2 I}?8 Heading 3B Heading 3 I}239 Heading 44 Heading 4 I} :InputpInput ̙ ??v ; Linked CellF Linked Cell } <Neutral<Neutral  e"Normal =Normal 2> Normal 2 2 ?Normal 3 @Normal 42Normal 4  ANormal_Pag 17- MSA IDT 2007B Normal_ReportC Normal_Sheet1 DNoteb Note   EOutputrOutput  ???????????? ???F$PercentG Percent 2H Percent 2 2I Percent 3J Percent 4 KTitle1Title I}% LTotalHTotal OOM Warning Text: Warning Text XTableStyleMedium2PivotStyleLight168tMnô3ffffb9}W̙L.3f3?"fff3f3f3333y33333\` gPg 4 Pg 5 pg 6pg 7_topK pg 7_bottom *pg 8 5pg 9 m=pg 10IH pg 11_topZ pg 11_bottom _pg 12 pg 13 pg 14 Spg 15 3pg 16 Spg 17 pg 18_top pg 18_bottom' 19_top 19_bottomo5 pg 20_topoHpg 20_bottom_a Xpg 20_bottom_b U.S. Department of the Treasury, Internal Revenue Service Other Data ContributorsTotal Number of ComplaintsAlabama, BirminghamKentucky, Lexington Ohio, Lima Alabama, HuntsvilleKentucky, Louisville Ohio, ToledoAlabama, MobileLouisiana, Acadiana (Lafayette)Ohio, YoungstownAlberta, Calgary (Canada)Louisiana, Baton RougeOklahoma, Oklahoma CityAlberta, Edmonton (Canada)Louisiana, Lake CharlesOklahoma, TulsaArizona, PhoenixLouisiana, Monroe Ontario, Kitchener (Canada)Arizona, TucsonLouisiana, New OrleansOntario, London (Canada)Arkansas, Little RockLouisiana, ShreveportOntario, Ottawa (Canada)$British Columbia, Vancouver (Canada)Manitoba, Winnipeg (Canada)#British Columbia, Victoria (Canada)Maryland, BaltimorePennsylvania, PittsburghCalifornia, Colton (Southland)#Massachusetts, Boston (Marlborough)California, OaklandSaskatchewan, Regina (Canada)California, SacramentoMichigan, Detroit (Southfield)South Carolina, ColumbiaCalifornia, San DiegoMichigan, Grand RapidsSouth Carolina, Greenville'California, San Joaquin Valley (Fresno)Minnesota, Saint PaulSouth Carolina, Myrtle Beach%California, San Jose (Silicon Valley)Mississippi, Jackson (Brandon)Tennessee, Chattanooga(California, Santa Barbara (Tri-Counties)Missouri, Kansas CityTennessee, KnoxvilleMissouri, Saint LouisTennessee, MemphisColorado, Colorado SpringsMissouri, SpringfieldTennessee, NashvilleColorado, DenverNebraska, OmahaTexas, AbileneColorado, Fort CollinsTexas, AmarilloConnecticut, Wallingford#Nevada, Las Vegas (Southern Nevada) Texas, Austin!Delaware, Wilmington (New Castle) Nevada, Reno District of Columbia, WashingtonNew Hampshire, ConcordTexas, BeaumontFlorida, ClearwaterNew Jersey, TrentonTexas, Brazos Valley (Bryan))Florida, Jacksonville (Northeast Florida)New Mexico, Albuquerque Texas, DallasFlorida, OrlandoNew York, Buffalo (Amherst)Texas, El PasoFlorida, PensacolaNew York, New York CityTexas, Fort WorthFlorida, West Palm Beach Newfoundland, St. Johns (Canada)Texas, Houston.Georgia, Atlanta, Athens and Northeast GeorgiaNorth Carolina, AshevilleTexas, San AngeloGeorgia, Columbus North Carolina, CharlotteTexas, South Plains (Lubbock)Georgia, MaconNorth Carolina, Greensboro Texas, TylerHawaii, HonoluluNorth Carolina, RaleighTexas, Wichita Falls Idaho, BoiseNorth Carolina, Winston-SelemUtah, Salt Lake CityIllinois, ChicagoNova Scotia, Halifax (Canada)Virginia, NorfolkIllinois, Peoria Ohio, AkronVirginia, RichmondIndiana, Evansville Ohio, CantonVirginia, RoanokeIndiana, Fort WayneOhio, CincinnatiWashington, DuPont Indiana, IndianapolisOhio, ClevelandWashington, SpokaneIowa, Des MoinesOhio, ColumbusWisconsin, MilwaukeeKansas, Wichita Ohio, Dayton/Advance-Fee Loans and Credit Protection/Repair: The promise of a loan or credit card that requires you to pay a fee first; worthless credit card loss protection and insurance programs; the promise that accurate negative information can be removed from your credit file for a fee; etc. (Fraud Category)/@Auto Related Complaints: Misleading or deceptive claims regarding auto warranties; repair/maintenance issues with newly purchased used or new cars, including dissatisfaction with service provided by auto mechanics; price fixing and price gouging concerns against gas stations and oil companies; etc. (Other Category) Banks and Lenders: Deceptive or predatory mortgage lending practices; problems with modification of mortgage terms; miscellaneous customer service and account issues with bank products, including fees and overdraft charges; etc. (Other Category)Business Opportunities, Employment Agencies and Work-at-Home Plans: Complaints about business opportunities: promotion of distributing goods and services, provided by the promoter, with assistance in the form of locations or accounts or customers. Also, complaints about work-at-home plans: an offer a consumer may receive or seek out to work directly from home (e.g. stuffing envelopes or processing medical claims). (Fraud Category)Cg Buyers' Clubs: Complaints involving free trials or discounts on products and services; a buyers club membership becomes a fraud when consumers are billed for "memberships" they did not agree to purchase. Frequently, consumers are offered a free-trial offer and are automatically enrolled and charged fees once the free-trial period is over. (Fraud Category) Charitable Solicitations: Misleading pitches for donations to benefit local service organizations; solicitations for bogus charity or relief organizations; etc. (Fraud Category)Clothing, Textiles and Jewelry: Fake or replica goods passed off as genuine; order fulfillment problems; failure to honor refund or return policies; etc. (Other Category) Computer Equipment and Software: Problems with computer software, hardware, and computer equipment purchases; unwanted or unauthorized software installations and downloads; etc. (Other Category)!TCredit Bureaus, Information Furnishers and Report Users: Credit Reporting Agency (CRA) or furnisher provides inaccurate information or fails to reinvestigate disputed information; CRA provides inadequate phone help; difficulties ordering free annual credit reports; impermissible access to/inquiry on credit reports; etc. (Other Category) 9Credit Cards: Account or billing issues, including interest rate changes, late fees, credit disputes, and overcharges; fraudulent credit card offers/phishing attempts; etc. (Other Category) ODebt Collection: Debt collector calls repeatedly or continuously; falsely represents the amount or status of debt; fails to send written notice of debt; falsely threatens suit; uses profane language; fails to identify self as debt collector; and/or violates other provisions of the Fair Debt Collection Practices Act. < (Other Category)Education: Complaints about trade or vocational school services, including issues related to accreditation, billing and collection, or institutional advertising claims related to usefulness of the degree or job prospects after graduation. (Other Category) Foreign Money Offers and Counterfeit Check Scams: Letters or e-mails offering the "opportunity" to share in a percentage of millions of dollars that a self-proclaimed government official is trying to transfer illegally out of a foreign country in return for money, bank account numbers, or other identifying information from the victim; fraudulent schemes involving foreign lotteries, mystery shoppers, or Internet purchases/classified ads in which a counterfeit check overpayment is received along with a request to wire back the difference immediately after check deposit, leaving the victim responsible for the funds withdrawn; etc. (Fraud Category)1HGrants: Deceptive practices by businesses or individuals marketing either government grant opportunities or financial aid assistance services; problems with student loan processors, debt collectors collecting on defaulted student loans, and diploma mills and other unaccredited educational institutions; etc. (Fraud Category)  Health Care: Fraudulent, misleading, or deceptive claims for vision correction procedures; dietary supplements; weight loss products or services; impotency treatments; health spas and equipments; infertility services; sunscreens; HIV test kits; etc. (Fraud Category) Home Repair, Improvement and Products: Defective furniture or appliances; service or warranty-related issues; furniture or appliance delivery problems, including receiving wrong or incomplete products; problems with home repair services and contractors; etc. (Other Category) 'Identity Theft: When someone appropriates your personal identifying information (like your Social Security number or credit card account number) to commit fraud or theft. (Identity Theft Category)Internet Auction: Non-delivery or late delivery of goods; delivery of goods that are less valuable than advertised; failure to disclose all the relevant information about the product or terms of the sale; etc. (Fraud Category)QInternet Services: Problems with trial offers from Internet Service Providers ("ISPs"); difficulty canceling an ISP account; issues with Internet entertainment services, Internet gaming, and social networking services; undisclosed charges; website design and hosting services; spyware, adware, and malware issues; etc. (Fraud Category)~Investment Related Complaints: Investment opportunities in day trading; gold and gems; art; rare coins; etc. (Fraud Category) Mortgage Foreclosure Relief and Debt Management: Complaints about mortgage lenders, brokers, and other entities making false promises to save consumers homes from foreclosure; mortgage refinancing, mortgage term modifications, and debt management issues; credit organizations charging excessive fees, making false promises to provide free services, pay creditors, or reduce interest rates. (Fraud Category)0Office Supplies and Services: Fraudulent or deceptive offers for toner, copier paper, maintenance supplies, equipment maintenance contracts; classified advertising and yellow page invoice scams; website cramming schemes; etc. (Fraud Category)Prizes, Sweepstakes and Lotteries: Promotions for "free" prizes for a fee; foreign lotteries and sweepstakes offered through the phone, fax, e-mail or mail; etc. (Fraud Category)"Real Estate: Complaints about deceptive and misleading practices involving real estate agents and companies, real estate appraisers and appraisal services, real estate consultants, real estate property management, and real estate land developers. (Other Category) Shop-at-Home and Catalog Sales: Problems, such as undisclosed costs, failure to deliver on time, non-delivery, and refusal to honor a guarantee, with purchases made via the Internet (not including auction sales), telephone, or mail. (Fraud Category)  Telephone and Mobile Services: Charges for calls to "toll-free" numbers; unauthorized charges such as charges for calls consumers didn t make; unauthorized switching of consumers phone service provider; misleading pre-paid phone card offers; etc. (Fraud Category)Television and Electronic Media: Problems with TV reception, installation, billing, and promotions for cable/satellite providers; miscellaneous problems with music/DVD purchases. (Other Category) ! Travel, Vacations and Timeshare Plans: Deceptive offers for "free" or low-cost vacations; cut-rate student travel packages; misleading timeshare offers; etc. (Fraud Category)&Complaints / Percentages1/Product ServiceCredit Card Loss Protection Credit RepairRecovery\Refund CompaniesCount/Percentage:Auto: Financing Auto: Gas Auto: OtherAuto: Parts & RepairsAuto: Renting & LeasingAuto: Sales  NewAuto: Sales  UsedAuto: Warranty Plans & Services!ATM-Electronic Banking ProceduresBank: National\CommercialBank: Savings and Loan\ThriftBank: State-Charter: FR Member"Bank: State-Charter: Non-FR MemberLending: Banks & Credit UnionsLending: Finance CompanyLending: MortgageLending: Other Institutions$Bus Opps\Franchises\DistributorshipsInventions\Idea PromotionsWork-At-Home Plans$Buyers Clubs (not travel or lottery)(Garments, Wool, Leather Goods & TextilesJewelry\WatchesComputers: Equipment\SoftwareCredit BureausCredit Information FurnishersCredit Report UsersCredit Cards: RetailerCreditor Debt CollectionThird Party Debt Collection#Education: Trade\Vocational SchoolsCounterfeit Check Scams0Nigerian/Other Foreign Money Offers (not prizes)Grants: Non-EducationalScholarships\Educational Grants(Health Care: Diet Products\Centers\Plans0Health Care: Dietary Supplements\Herbal RemediesHealth Care: Eye Care3Health Care: Medical Discount Plans\Cards\Insurance%Health Care: Other Medical Treatments$Health Care: Other Products\SuppliesHeating and Air ConditioningHome AppliancesHome FurnishingsHome Protection Devices Home RepairHousingImpostor: BusinessImpostor: Family/FriendInternet Access ServicesInternet Gaming%Internet Information & Adult ServicesInternet Payment Service"Internet Web Site Design\PromotionSocial Networking ServiceInvest: Advice, SeminarsInvest: Art\Gems\Rare Coins(Invest: Stocks\Commodity Futures TradingBooks!Debt Management/Credit Counseling(Mortgage Modification/Foreclosure ReliefOffice Supplies: Toner#Office: Ad Space\Directory Listings%Lotteries\Lottery Ticket Buying ClubsPrizes\Sweepstakes\GiftsReal Estate (not Timeshares)Shop-at-Home\Catalog SalesTelephone: Carrier SwitchingTelephone: Mobile DownloadsTelephone: Mobile Other)Telephone: Mobile Rates/Plans/AdvertisingTelephone: Mobile Text Messages0Telephone: Mobile Unauthorized Charges or DebitsTelephone: OtherTelephone: Prepaid Phone Cards)Telephone: Unauthorized Charges or DebitsTelephone: VoIP ServicesUnsolicited FaxesDVD/Video/FilmMusic: All Formats+Television (Programming and Advertisements)Television: Satellite & CableTimeshare ResalesTimeshare SalesTravel\VacationsMiscellaneous Complaints< Alcoholic BeveragesChildren's ProductsFoodFuneral ServicesHealth Care Provider BillingIDT Protection or PreventionImmigration ServicesInsurance (Other than Medical)Leasing: BusinessLeasing: ConsumerModeling Agencies\ServicesMortgage Servicing'Multi-Level Mktg\Pyramids\Chain LettersPersonal Care ProductsProperty\Inheritance TracersTobacco Products Utilities Video GamesUnspecified ComplaintsTelemarketing, Other3Unauthorized Debits or Charges for Unknown ProductsTotal Fraud ComplaintsTotal Amount Paid Reported Complaints Reporting Amount Paid!Percentages Reporting Amount PaidDist. of Columbia)Abilene, TX Metropolitan Statistical Area(Adrian, MI Micropolitan Statistical Area0Albany-Lebanon, OR Micropolitan Statistical Area9Albany-Schenectady-Troy, NY Metropolitan Statistical Area-Albuquerque, NM Metropolitan Statistical Area,Alexandria, LA Metropolitan Statistical Area?Allentown-Bethlehem-Easton, PA-NJ Metropolitan Statistical Area)Altoona, PA Metropolitan Statistical Area*Amarillo, TX Metropolitan Statistical Area+Anchorage, AK Metropolitan Statistical Area*Anderson, IN Metropolitan Statistical Area+Asheville, NC Metropolitan Statistical Area+Ashtabula, OH Micropolitan Statistical Area6Athens-Clarke County, GA Metropolitan Statistical Area/Atlantic City, NJ Metropolitan Statistical Area0Auburn-Opelika, AL Metropolitan Statistical Area<Augusta-Richmond County, GA-SC Metropolitan Statistical Area4Augusta-Waterville, ME Micropolitan Statistical Area3Austin-Round Rock, TX Metropolitan Statistical Area2Baltimore-Towson, MD Metropolitan Statistical Area(Bangor, ME Metropolitan Statistical Area1Barnstable Town, MA Metropolitan Statistical Area-Baton Rouge, LA Metropolitan Statistical Area.Battle Creek, MI Metropolitan Statistical Area6Beaumont-Port Arthur, TX Metropolitan Statistical Area,Bellingham, WA Metropolitan Statistical Area&Bend, OR Metropolitan Statistical Area*Billings, MT Metropolitan Statistical Area,Binghamton, NY Metropolitan Statistical Area3Birmingham-Hoover, AL Metropolitan Statistical Area*Bismarck, ND Metropolitan Statistical AreaCBlacksburg-Christiansburg-Radford, VA Metropolitan Statistical Area-Bloomington, IN Metropolitan Statistical Area4Bloomington-Normal, IL Metropolitan Statistical Area.Bluefield, WV-VA Micropolitan Statistical Area2Boise City-Nampa, ID Metropolitan Statistical Area<Boston-Cambridge-Quincy, MA-NH Metropolitan Statistical Area/Bowling Green, KY Metropolitan Statistical Area6Bremerton-Silverdale, WA Metropolitan Statistical Area=Bridgeport-Stamford-Norwalk, CT Metropolitan Statistical Area7Brownsville-Harlingen, TX Metropolitan Statistical Area+Brunswick, GA Metropolitan Statistical Area7Buffalo-Niagara Falls, NY Metropolitan Statistical Area=Burlington-South Burlington, VT Metropolitan Statistical Area2Canton-Massillon, OH Metropolitan Statistical Area.Cedar Rapids, IA Metropolitan Statistical Area.Chambersburg, PA Micropolitan Statistical Area2Champaign-Urbana, IL Metropolitan Statistical Area,Charleston, WV Metropolitan Statistical Area=Charleston-North Charleston, SC Metropolitan Statistical Area?Charlotte-Gastonia-Concord, NC-SC Metropolitan Statistical AreaAChicago-Naperville-Joliet, IL-IN-WI Metropolitan Statistical Area'Chico, CA Metropolitan Statistical Area=Cincinnati-Middletown, OH-KY-IN Metropolitan Statistical Area0Clarksville, TN-KY Metropolitan Statistical Area+Cleveland, TN Metropolitan Statistical Area9Cleveland-Elyria-Mentor, OH Metropolitan Statistical Area7College Station-Bryan, TX Metropolitan Statistical Area*Columbia, MO Metropolitan Statistical Area*Columbia, SC Metropolitan Statistical Area*Columbus, OH Metropolitan Statistical Area)Concord, NH Micropolitan Statistical Area,Cookeville, TN Micropolitan Statistical Area(Dalton, GA Metropolitan Statistical Area*Danville, VA Metropolitan Statistical Area7Daphne-Fairhope-Foley, AL Micropolitan Statistical AreaADavenport-Moline-Rock Island, IA-IL Metropolitan Statistical Area(Dayton, OH Metropolitan Statistical Area)Decatur, AL Metropolitan Statistical Area)Decatur, IL Metropolitan Statistical AreaDDeltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area<Des Moines-West Des Moines, IA Metropolitan Statistical Area+Duluth, MN-WI Metropolitan Statistical Area6East Liverpool-Salem, OH Micropolitan Statistical Area,Eau Claire, WI Metropolitan Statistical Area+El Centro, CA Metropolitan Statistical Area0Elkhart-Goshen, IN Metropolitan Statistical Area&Erie, PA Metropolitan Statistical Area4Eugene-Springfield, OR Metropolitan Statistical Area7Eureka-Arcata-Fortuna, CA Micropolitan Statistical Area/Evansville, IN-KY Metropolitan Statistical Area*Fargo, ND-MN Metropolitan Statistical Area,Farmington, NM Metropolitan Statistical AreaCFayetteville-Springdale-Rogers, AR-MO Metropolitan Statistical Area+Flagstaff, AZ Metropolitan Statistical Area'Flint, MI Metropolitan Statistical Area*Florence, SC Metropolitan Statistical Area8Florence-Muscle Shoals, AL Metropolitan Statistical Area/Fort Smith, AR-OK Metropolitan Statistical AreaDFort Walton Beach-Crestview-Destin, FL Metropolitan Statistical Area,Fort Wayne, IN Metropolitan Statistical Area-Gainesville, FL Metropolitan Statistical Area-Glens Falls, NY Metropolitan Statistical Area0Grand Junction, CO Metropolitan Statistical Area6Grand Rapids-Wyoming, MI Metropolitan Statistical Area+Green Bay, WI Metropolitan Statistical Area7Greensboro-High Point, NC Metropolitan Statistical Area,Greenville, NC Metropolitan Statistical Area;Greenville-Mauldin-Easley, SC Metropolitan Statistical Area1Gulfport-Biloxi, MS Metropolitan Statistical Area;Hagerstown-Martinsburg, MD-WV Metropolitan Statistical Area)Hammond, LA Micropolitan Statistical Area2Hanford-Corcoran, CA Metropolitan Statistical Area5Harrisburg-Carlisle, PA Metropolitan Statistical Area.Harrisonburg, VA Metropolitan Statistical AreaFHartford-West Hartford-East Hartford, CT Metropolitan Statistical Area-Hattiesburg, MS Metropolitan Statistical Area:Hickory-Lenoir-Morganton, NC Metropolitan Statistical Area&Hilo, HI Micropolitan Statistical Area=Hilton Head Island-Beaufort, SC Micropolitan Statistical Area5Holland-Grand Haven, MI Metropolitan Statistical Area*Honolulu, HI Metropolitan Statistical Area<Houma-Bayou Cane-Thibodaux, LA Metropolitan Statistical Area<Houston-Sugar Land-Baytown, TX Metropolitan Statistical Area:Huntington-Ashland, WV-KY-OH Metropolitan Statistical Area,Huntsville, AL Metropolitan Statistical Area-Idaho Falls, ID Metropolitan Statistical Area5Indianapolis-Carmel, IN Metropolitan Statistical Area(Ithaca, NY Metropolitan Statistical Area)Jackson, MI Metropolitan Statistical Area)Jackson, TN Metropolitan Statistical Area.Jacksonville, FL Metropolitan Statistical Area.Jacksonville, NC Metropolitan Statistical Area<Jamestown-Dunkirk-Fredonia, NY Micropolitan Statistical Area,Janesville, WI Metropolitan Statistical Area.Johnson City, TN Metropolitan Statistical Area+Johnstown, PA Metropolitan Statistical Area+Jonesboro, AR Metropolitan Statistical Area(Joplin, MO Metropolitan Statistical Area1Kahului-Wailuku, HI Micropolitan Statistical Area2Kankakee-Bradley, IL Metropolitan Statistical Area:Kennewick-Richland-Pasco, WA Metropolitan Statistical Area:Killeen-Temple-Fort Hood, TX Metropolitan Statistical Area>Kingsport-Bristol-Bristol, TN-VA Metropolitan Statistical Area+Knoxville, TN Metropolitan Statistical Area.La Crosse, WI-MN Metropolitan Statistical Area+Lafayette, IN Metropolitan Statistical Area+Lafayette, LA Metropolitan Statistical Area.Lake Charles, LA Metropolitan Statistical Area:Lake Havasu City-Kingman, AZ Metropolitan Statistical Area+Lancaster, PA Metropolitan Statistical Area6Lansing-East Lansing, MI Metropolitan Statistical Area4Las Vegas-Paradise, NV Metropolitan Statistical Area*Lawrence, KS Metropolitan Statistical Area(Lawton, OK Metropolitan Statistical Area,Lebanon, NH< -VT Micropolitan Statistical Area)Lebanon, PA Metropolitan Statistical Area1Lewiston-Auburn, ME Metropolitan Statistical Area0Lexington Park, MD Micropolitan Statistical Area3Lexington-Fayette, KY Metropolitan Statistical Area&Lima, OH Metropolitan Statistical Area)Lincoln, NE Metropolitan Statistical AreaFLittle Rock-North Little Rock-Conway, AR Metropolitan Statistical Area*Logan, UT-ID Metropolitan Statistical Area*Longview, TX Metropolitan Statistical Area*Longview, WA Metropolitan Statistical Area@Louisville/Jefferson County, KY-IN Metropolitan Statistical Area)Lubbock, TX Metropolitan Statistical Area+Lumberton, NC Micropolitan Statistical Area+Lynchburg, VA Metropolitan Statistical Area)Madison, WI Metropolitan Statistical Area3Manchester-Nashua, NH Metropolitan Statistical Area+Manhattan, KS Micropolitan Statistical Area+Mansfield, OH Metropolitan Statistical Area)Medford, OR Metropolitan Statistical Area*Meridian, MS Micropolitan Statistical Area8Michigan City-La Porte, IN Metropolitan Statistical Area)Midland, TX Metropolitan Statistical Area?Milwaukee-Waukesha-West Allis, WI Metropolitan Statistical AreaEMinneapolis-St. Paul-Bloomington, MN-WI Metropolitan Statistical Area*Missoula, MT Metropolitan Statistical Area(Mobile, AL Metropolitan Statistical Area)Modesto, CA Metropolitan Statistical Area(Monroe, LA Metropolitan Statistical Area(Monroe, MI Metropolitan Statistical Area,Morgantown, WV Metropolitan Statistical Area,Morristown, TN Metropolitan Statistical Area(Muncie, IN Metropolitan Statistical Area8Muskegon-Norton Shores, MI Metropolitan Statistical AreaLNashville-Davidson--Murfreesboro--Franklin, TN Metropolitan Statistical Area3New Haven-Milford, CT Metropolitan Statistical Area=New Orleans-Metairie-Kenner, LA Metropolitan Statistical AreaPNew York-Northern New Jersey-Long Island, NY-NJ-PA Metropolitan Statistical Area5Niles-Benton Harbor, MI Metropolitan Statistical Area4Norwich-New London, CT Metropolitan Statistical Area(Odessa, TX Metropolitan Statistical Area2Ogden-Clearfield, UT Metropolitan Statistical Area4Ogdensburg-Massena, NY Micropolitan Statistical Area/Oklahoma City, OK Metropolitan Statistical Area)Olympia, WA Metropolitan Statistical Area9Omaha-Council Bluffs, NE-IA Metropolitan Statistical Area1Ottawa-Streator, IL Micropolitan Statistical Area+Owensboro, KY Metropolitan Statistical Area>Oxnard-Thousand Oaks-Ventura, CA Metropolitan Statistical Area?Palm Bay-Melbourne-Titusville, FL Metropolitan Statistical Area8Panama City-Lynn Haven, FL Metropolitan Statistical Area@Parkersburg-Marietta-Vienna, WV-OH Metropolitan Statistical Area,Pascagoula, MS Metropolitan Statistical Area<Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area(Peoria, IL Metropolitan Statistical AreaIPhiladelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area9Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area,Pittsburgh, PA Metropolitan Statistical Area,Pittsfield, MA Metropolitan Statistical AreaCPortland-South Portland-Biddeford, ME Metropolitan Statistical AreaAPortland-Vancouver-Beaverton, OR-WA Metropolitan Statistical Area,Pottsville, PA Micropolitan Statistical AreaBPoughkeepsie-Newburgh-Middletown, NY Metropolitan Statistical Area*Prescott, AZ Metropolitan Statistical AreaFProvidence-New Bedford-Fall River, RI-MA Metropolitan Statistical Area,Provo-Orem, UT Metropolitan Statistical Area(Pueblo, CO Metropolitan Statistical Area(Racine, WI Metropolitan Statistical Area.Raleigh-Cary, NC Metropolitan Statistical Area,Rapid City, SD Metropolitan Statistical Area)Reading, PA Metropolitan Statistical Area)Redding, CA Metropolitan Statistical Area-Reno-Sparks, NV Metropolitan Statistical Area*Richmond, VA Metropolitan Statistical Area+Rochester, MN Metropolitan Statistical Area+Rochester, NY Metropolitan Statistical Area*Rockford, IL Metropolitan Statistical AreaESacramento--Arden-Arcade--Roseville, CA Metropolitan Statistical Area@Saginaw-Saginaw Township North, MI Metropolitan Statistical Area'Salem, OR Metropolitan Statistical Area)Salinas, CA Metropolitan Statistical Area+Salisbury, MD Metropolitan Statistical Area+Salisbury, NC Micropolitan Statistical Area0Salt Lake City, UT Metropolitan Statistical Area,San Angelo, TX Metropolitan Statistical Area-San Antonio, TX Metropolitan Statistical Area?San Diego-Carlsbad-San Marcos, CA Metropolitan Statistical Area?San Francisco-Oakland-Fremont, CA Metropolitan Statistical Area@San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Area=San Luis Obispo-Paso Robles, CA Metropolitan Statistical AreaBSanta Barbara-Santa Maria-Goleta, CA Metropolitan Statistical Area8Santa Cruz-Watsonville, CA Metropolitan Statistical Area5Santa Rosa-Petaluma, CA Metropolitan Statistical Area;Sarasota-Bradenton-Venice, FL Metropolitan Statistical Area8Scranton--Wilkes-Barre, PA Metropolitan Statistical Area9Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area+Sheboygan, WI Metropolitan Statistical Area9Shreveport-Bossier City, LA Metropolitan Statistical Area2Sioux City, IA-NE-SD Metropolitan Statistical Area-Sioux Falls, SD Metropolitan Statistical Area9South Bend-Mishawaka, IN-MI Metropolitan Statistical Area-Spartanburg, SC Metropolitan Statistical Area)Spokane, WA Metropolitan Statistical Area-Springfield, IL Metropolitan Statistical Area-Springfield, MA Metropolitan Statistical Area-Springfield, MO Metropolitan Statistical Area+St. Cloud, MN Metropolitan Statistical Area,St. George, UT Metropolitan Statistical Area/St. Joseph, MO-KS Metropolitan Statistical Area.St. Louis, MO-IL Metropolitan Statistical Area/State College, PA Metropolitan Statistical Area9Statesville-Mooresville, NC Micropolitan Statistical Area5Staunton-Waynesboro, VA Micropolitan Statistical Area*Stockton, CA Metropolitan Statistical Area(Sumter, SC Metropolitan Statistical Area*Syracuse, NY Metropolitan Statistical Area-Terre Haute, IN Metropolitan Statistical Area9Texarkana, TX-Texarkana, AR Metropolitan Statistical Area(Toledo, OH Metropolitan Statistical Area,Torrington, CT Micropolitan Statistical Area/Traverse City, MI Micropolitan Statistical Area/Trenton-Ewing, NJ Metropolitan Statistical Area(Tucson, AZ Metropolitan Statistical Area'Tulsa, OK Metropolitan Statistical Area(Tupelo, MS Micropolitan Statistical Area,Tuscaloosa, AL Metropolitan Statistical Area'Tyler, TX Metropolitan Statistical Area,Utica-Rome, NY Metropolitan Statistical Area3Vallejo-Fairfield, CA Metropolitan Statistical Area*Victoria, TX Metropolitan Statistical Area>Vineland-Millville-Bridgeton, NJ Metropolitan Statistical AreaHVirginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area&Waco, TX Metropolitan Statistical Area6Waterloo-Cedar Falls, IA Metropolitan Statistical Area5Watertown-Fort Drum, NY Micropolitan Statistical Area9Weirton-Steubenville, WV-OH Metropolitan Statistical Area+Wenatchee, WA Metropolitan Statistical Area-Wheeling, WV-OH Metropolitan Statistical Area/Wichita Falls, TX Metropolitan Statistical Area)Wichita, KS Metropolitan Statistical Area.Williamsport, PA Metropolitan Statistical Area-Willimantic, CT Micropolitan Statistical Area,Wilmington, NC Metropolitan Statistical Area/Winston-Salem, NC Metropolitan Statistical Area+Worcester, MA Metropolitan Statistical Area(Yakima, WA Metropolitan Statistical Area.York-Hanover, PA Metropolitan Statistical Area?Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area&Yuma, AZ Metropolitan Statistical Area Percentages2 Company Country United StatesCanadaUnited KingdomNigeriaJamaicaIndiaSpainChinaMexicoGhanaMilitary Branch U.S. Army U.S. NavyU.S. Air Force U.S. MarinesU.S. Coast GuardMilitary Pay Grade Percentages2  DoD CivilianE1-E3E4E5-E6E7-E9O1-O3O4-O6 O7 and AboveW1-W5Military StatusActive Duty Service Member$Dependent Child/Other - DoD Civilian&Dependent Child/Other - S< ervice MemberDependent Spouse - DoD Civilian!Dependent Spouse - Service MemberInactive Reserve/National GuardMilitary Retiree/VeteranMilitary InstallationAK-ADAK NAF CS TX-FORT HOOD NC-FORT BRAGG TX-FORT BLISSCO-FORT CARSON WA-FORT LEWISGA-FORT STEWARTNC-MCB CAMP LEJEUNEKY-FORT CAMPBELLGA-FORT BENNING KY-FORT KNOXMD-FORT GEORGE G MEADEVA-NSA NORFOLKCA-MCAS CAMP PENDLETONTX-FORT SAM HOUSTON OK-FORT SILLSC-FORT JACKSON KS-FORT RILEYTX-LACKLAND AIR FORCE BASECA-TRAVIS AIR FORCE BASECategory DescriptionCategory Description%Identity Theft Types / Theft Subtypes Percentages1 <*Government Benefits Applied For / Received*Other Government Documents Issued / Forged)Unauthorized Charges to Existing Accounts"Business / Personal / Student LoanInternet or E-MailImpostor Scams: Complaints about scammers claiming to be friends, family, companies or government agencies to induce people to send money or divulge personal information. Complaints include the following: scammers posing as friends or relatives stranded in foreign countries without money; scammers claiming to be working for or affiliated with a government agency; and scammers claiming to be affiliated with a private entity (e.g. a charity or company). (Fraud Category)Massachusetts, Worcestere1 Percentages are based on the total number of Consumer Sentinel Network complaints by calendar year. =Page 4: Consumer Sentinel Network Complaint Type Percentages1<%7Page 5: Consumer Sentinel Network Complaint Type Count16% 1 Complaint counts from CY-2001 to CY-2006 represent historic figures as per the Consumer Sentinel Network s five-year data retention policy. These complaint figures exclude National Do Not Call Registry complaints. >(7Page 6: Consumer Sentinel Network Complaint Categories16?P1 Percentages are based on the total number of CSN complaints (1,813,080) received by the FTC between January 1 and December 31, 2011. Ten percent (187,442) of the total CSN complaints received by the FTC were coded Other (Note in Comments). For CSN category descriptions, details and three year figures, see Appendices B1 through B3.RPage 7: Consumer Sentinel Network Total Number of Fraud Complaints and Amount PaidhNote: See Appendix C for fraud complaints and amount paid figures by State and the District of Columbia.2Median is the middle number in a set of numbers so that half the numbers have values that are greater than the median and half have values that are less. Calculation of the median excludes complaints with amount paid reported as $0.A-1Average is based on the total number of consumers who reported an amount paid for each calendar year: CY-2009 = 582,281; CY-2010 = 656,681; and CY-2011 = 670,153. Three consumers reported an amount paid of $1 million or more during CY-2011; 115 and 11 consumers for CY-2009 and CY-2010, respectively.AQPage 7: Consumer Sentinel Network Distribution of Fraud Complaints by Amount Paid3Percentages are based on the total number of consumers who reported amount paid for each calendar year: CY-2009 = 582,281; CY-2010 = 656,681; and CY-2011 = 670,153.A:1Percentages are based on the total number of CSN fraud complaints for each calendar year where consumers reported the method of payment: CY-2009 = 83,804; CY-2010 = 112,401; and CY-2011 = 254,484. 26% of the consumers reported this information during CY-2011, 12% and 14% for CY-2009 and CY-2010, respectively. A2These figures include a significant number of complaints from data contributors MoneyGram International and Western Union Money Transfer, which may affect the distribution of the reported method of payment. AQPage 8: Consumer Sentinel Network Fraud Complaints by Method of Consumer Payment1P%_Page 9: Consumer Sentinel Network Fraud Complaints by Company's Method of Contacting Consumers1^%F 1Percentages are based on the total number of CSN fraud complaints for each calendar year where consumers reported the company s method of initial contact: CY-2009 = 474,433; CY-2010 = 468,619; and CY-2011 = 593,495. 60% of consumers reported this information during CY-2011, 67% and 57% for CY-2009 and CY-2010, respectively.ADPage 10: Consumer Sentinel Network Fraud Complaints by Consumer Age1C%$1Percentages are based on the total number of consumers reporting their age for CSN fraud complaints each calendar year: CY-2009 = 429,035; CY-2010 = 468,935; and CY-2011 = 478,650. 48% of consumers reported this information during CY-2011, 61% and 58% for CY-2009 and CY-2010, respectively.AZPage 11: Consumer Sentinel Network Top 10 Reported Company Countries for Fraud Complaints1Y%71Percentages are based on the number of fraud complaints received by the FTC between January 1 and December 31, 2011 where consumers reported a company country name (708,948) . Seventy-two percent of the total CSN fraud complaints received by the FTC during this time period reported the company country name. CwNote: Company country names appear as reported by consumers and may not reflect where the company is actually located. aPage 11: Company's Method of Contacting Consumers for Fraud Complaints Against Foreign Companies2`%;2Percentages are based on the 75,940 fraud complaints against foreign companies received by the FTC between January 1 and December 31, 2011 where consumers reported how companies initially contacted them. We excluded complaints where consumers reported United States as the company country name from these figures.CB 2Theft Subtype  Data Breach was added to the database in CY-2011.A'1Percentages are based on the total number of CSN identity theft complaints for each calendar year: CY-2009 = 278,385; CY-2010 = 251,105; and CY-2011 = 279,156. Note that 13% of identity theft complaints included more than one type of identity theft in CY-2011; and 12% in CY-2010 and CY-2009.AaPage 12: Consumer Sentinel Network Identity Theft Complaints How Victims' Information is Misused1`%UPage 13: Consumer Sentinel Network Identity Theft Complaints Law 鶹ý Contact2T%a2Percentages are based on the total number of identity theft complaints where victims indicated whether they had notified a police department: CY-2009 = 110,281; CY-2010 = 100,503; and CY-2011 = 118,200. 45% of identity theft victims who contacted the FTC directly reported law enforcement contact information in CY-2011; 42% in CY-2010 and in CY-2009.AMPage 14: Consumer Sentinel Network Identity Theft Complaints by Victims' Age1L%.1Percentages are based on the total number of victims reporting their age in CSN identity theft complaints for each calendar year: CY-2009 = 264,383; CY-2010 = 236,996; and CY-2011 = 248,538. 95% of the consumers who contacted the FTC reported their age in CY-2009; 94% in CY-2010; and 89% in CY-2011.A8Page 15: Consumer Sentinel Network State Complaint RatesT1Per 100,000 unit of population estimates are based on the 2010 U.S. Census (accessed January 2012 at http://2010.census.gov/2010census/data/). Numbers for the District of Columbia are: Fraud and Others = 4,736 complaints and 787.1 complaints per 100,000 population; Identity Theft = 999 victims and 166.0 victims per 100,000 population. EFEiNote: In calculating the State and Metropolitan Areas rankings, we excluded nine State-specific<  data contributors complaints (the Minnesota Department of Public Safety, the North Carolina Department of Justice, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys General for Idaho, Michigan, Mississippi, Ohio, Oregon, and Washington).oPage 16: Consumer Sentinel Network Largest Metropolitan Areas Ranking for Fraud and Other Consumer Complaints1n%January 1  December 31, 2011 \1Ranking is based on the number of fraud and other types of complaints per 100,000 inhabitants for each Metropolitan Area. This chart illustrates the top 50 Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. See fraud and other types of complaints figures for all Metropolitan Areas with a population of 100,000 or more in Appendix D1. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of December 2006 and the population estimates are based on the 2007 U.S. Census table CBSA-EST2007-01.EnPage 17: Consumer Sentinel Network Largest Metropolitan Areas Ranking for Identity Theft Consumer Complaints1m%January 1  December 31, 2011;1Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan Area. This chart illustrates the top 50 Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. See identity theft figures for all Metropolitan Areas with a population of 100,000 or more in Appendix D2. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of December 2006 and the population estimates are based on the 2007 U.S. Census table CBSA-EST2007-01.E TPage 18: Consumer Sentinel Network Military Complaints by Consumer Military Branch1 RHSG1Percentages are based on the total number of CSN complaints from military consumers reporting their branch of service (17,026) between January 1 and December 31, 2011. 91% of military consumers reported this information during CY-2011. CwGC2Percentages are based on the total number of CSN complaints from military consumers reporting their pay grade (8,193) between January 1 and December 31, 2011. 44% of military consumers reported this information during CY-2011. CqGyCWPage 18: Consumer Sentinel Network Military Complaints by Consumer Military Pay Grade2 UHVGTPage 19: Consumer Sentinel Network Military Complaints by Consumer Military Status1 RHSG1Percentages are based on the total number of CSN complaints from military consumers reporting their military status (17,915) between January 1 and December 31, 2011. 96% of military consumers reported this information during CY-2011. CuG~C]Page 19: Consumer Sentinel Network Military Complaints by Consumer Top Military Duty Station HPage 20: Consumer Sentinel Network Military Complaints by Top Category1 FHGG1Percentages are based on the total number of CSN Military complaints (18,644) received between January 1 and December 31, 2011. Thirteen percent of these complaints were coded in the Other category. CFGOC2Percentages are based on the total number of CSN complaints (6,411) from military consumers reporting an enlisted rank received between January 1 and December 31, 2011. Twelve percent of these complaints were coded in the Other category. E=IEE3Percentages are based on the total number of CSN complaints (1,283) from military consumers reporting an officer rank received between January 1 and December 31, 2011. Fourteen percent of these complaints were coded in the Other category. E=IEEkPage 21: Consumer Sentinel Network - Military Identity Theft Complaints How Victims' Information is Misused1Percentages are based on the total number of Consumer Sentinel Network (CSN) - Military identity theft complaints (4,976) received between January 1 and December 31, 2011. Note that 16% of CSN-Military identity theft complaints included more than one type of identity theft. ANPages 22 to 73: Consumer Sentinel Network Detailed State Complaint Information4Fraud & Other Complaint Categories by Consumer State&Identity Theft Types by Consumer Statem1Percentages are based on the total number of CSN fraud and other complaints from Alabama consumers (19,304).C1Percentages are based on the 3,942 victims reporting from Alabama. Note that CSN identity theft complaints may be coded under multiple theft types. Ck1Percentages are based on the total number of CSN fraud and other complaints from Alaska consumers (3,130).Cm1Percentages are based on the total number of CSN fraud and other complaints from Arizona consumers (32,195).C1Percentages are based on the 6,296 victims reporting from Arizona. Note that CSN identity theft complaints may be coded under multiple theft types. C1Percentages are based on the 316 victims reporting from Alaska. Note that CSN identity theft complaints may be coded under multiple theft types. % n1Percentages are based on the total number of CSN fraud and other complaints from Arkansas consumers (10,314).C1Percentages are based on the 1,862 victims reporting from Arkansas. Note that CSN identity theft complaints may be coded under multiple theft types. Cq1Percentages are based on the total number of CSN fraud and other complaints from California consumers (155,986).C1Percentages are based on the 38,607 victims reporting from California. Note that CSN identity theft complaints may be coded under multiple theft types. Cn1Percentages are based on the total number of CSN fraud and other complaints from Colorado consumers (28,854).C1Percentages are based on the 4,156 victims reporting from Colorado. Note that CSN identity theft complaints may be coded under multiple theft types. Cq1Percentages are based on the total number of CSN fraud and other complaints from Connecticut consumers (14,447).C1Percentages are based on the 2,413 victims reporting from Connecticut. Note that CSN identity theft complaints may be coded under multiple theft types. Cy1Percentages are based on the total number of CSN fraud and other complaints from District of Columbia consumers (4,736).C1Percentages are based on the 999 victims reporting from District of Columbia. Note that CSN identity theft complaints may be coded under multiple theft types. Cm1Percentages are based on the total number of CSN fraud and other complaints from Delaware consumers (4,958).C1Percentages are based on the 750 victims reporting from Delaware. Note that CSN identity theft complaints may be coded under multiple theft types. Cm1Percentages are based on the total number of CSN fraud and other complaints from Florida consumers (96,854).C1Percentages are based on the 33,595 victims reporting from Florida. Note that CSN identity theft complaints may be coded under multiple theft types. Cm1Percentages are based on the total number of CSN fraud and other complaints from Georgia consumers (43,395).C1Percentages are based on the 11,625 victims reporting from Georgia. Note that CSN identity theft complaints may be coded under multiple theft types. Ck1Percentages are based on the total number of CSN fraud and other complaints from Hawaii consumers (5,695).C1Percentages are based on the 583 victims reporting from Hawaii. Note that CSN identity theft complaints may be coded under multiple theft types. Cj1Percentages are based on the total number of CSN fraud and other complaints from Idaho consumers (6,790).C1Percentages are based on the 658 victims reporting from Idaho. Note that C< SN identity theft complaints may be coded under multiple theft types. Cn1Percentages are based on the total number of CSN fraud and other complaints from Illinois consumers (52,278).C1Percentages are based on the 10,361 victims reporting from Illinois. Note that CSN identity theft complaints may be coded under multiple theft types. Cm1Percentages are based on the total number of CSN fraud and other complaints from Indiana consumers (25,296).C1Percentages are based on the 3,555 victims reporting from Indiana. Note that CSN identity theft complaints may be coded under multiple theft types. Ci1Percentages are based on the total number of CSN fraud and other complaints from Iowa consumers (9,611).C1Percentages are based on the 1,208 victims reporting from Iowa. Note that CSN identity theft complaints may be coded under multiple theft types. Cl1Percentages are based on the total number of CSN fraud and other complaints from Kansas consumers (11,225).C1Percentages are based on the 1,914 victims reporting from Kansas. Note that CSN identity theft complaints may be coded under multiple theft types. Cn1Percentages are based on the total number of CSN fraud and other complaints from Kentucky consumers (16,053).C1Percentages are based on the 1,891 victims reporting from Kentucky. Note that CSN identity theft complaints may be coded under multiple theft types. Co1Percentages are based on the total number of CSN fraud and other complaints from Louisiana consumers (18,000).C1Percentages are based on the 2,934 victims reporting from Louisiana. Note that CSN identity theft complaints may be coded under multiple theft types. Cj1Percentages are based on the total number of CSN fraud and other complaints from Maine consumers (4,589).C1Percentages are based on the 503 victims reporting from Maine. Note that CSN identity theft complaints may be coded under multiple theft types. Cn1Percentages are based on the total number of CSN fraud and other complaints from Maryland consumers (31,581).C1Percentages are based on the 4,980 victims reporting from Maryland. Note that CSN identity theft complaints may be coded under multiple theft typesCs1Percentages are based on the total number of CSN fraud and other complaints from Massachusetts consumers (26,245).C1Percentages are based on the 4,128 victims reporting from Massachusetts. Note that CSN identity theft complaints may be coded under multiple theft types. Cn1Percentages are based on the total number of CSN fraud and other complaints from Michigan consumers (37,007).C1Percentages are based on the 8,119 victims reporting from Michigan. Note that CSN identity theft complaints may be coded under multiple theft types. Co1Percentages are based on the total number of CSN fraud and other complaints from Minnesota consumers (19,679).C1Percentages are based on the 2,671 victims reporting from Minnesota. Note that CSN identity theft complaints may be coded under multiple theft types. Cp1Percentages are based on the total number of CSN fraud and other complaints from Mississippi consumers (9,595).C1Percentages are based on the 2,210 victims reporting from Mississippi. Note that CSN identity theft complaints may be coded under multiple theft types. Cn1Percentages are based on the total number of CSN fraud and other complaints from Missouri consumers (26,863).C1Percentages are based on the 4,282 victims reporting from Missouri. Note that CSN identity theft complaints may be coded under multiple theft types. Cl1Percentages are based on the total number of CSN fraud and other complaints from Montana consumers (4,020).C1Percentages are based on the 390 victims reporting from Montana. Note that CSN identity theft complaints may be coded under multiple theft types. Cm1Percentages are based on the total number of CSN fraud and other complaints from Nebraska consumers (6,824).C1Percentages are based on the 869 victims reporting from Nebraska. Note that CSN identity theft complaints may be coded under multiple theft types. Cl1Percentages are based on the total number of CSN fraud and other complaints from Nevada consumers (14,320).C1Percentages are based on the 2,427 victims reporting from Nevada. Note that CSN identity theft complaints may be coded under multiple theft types. Cr1Percentages are based on the total number of CSN fraud and other complaints from New Hampshire consumers (5,948).C1Percentages are based on the 617 victims reporting from New Hampshire. Note that CSN identity theft complaints may be coded under multiple theft types. Cp1Percentages are based on the total number of CSN fraud and other complaints from New Jersey consumers (39,737).C1Percentages are based on the 7,599 victims reporting from New Jersey. Note that CSN identity theft complaints may be coded under multiple theft types. Co1Percentages are based on the total number of CSN fraud and other complaints from New Mexico consumers (8,023).C1Percentages are based on the 1,610 victims reporting from New Mexico. Note that CSN identity theft complaints may be coded under multiple theft types. Cn1Percentages are based on the total number of CSN fraud and other complaints from New York consumers (75,163).C1Percentages are based on the 17,880 victims reporting from New York. Note that CSN identity theft complaints may be coded under multiple theft types. Ct1Percentages are based on the total number of CSN fraud and other complaints from North Carolina consumers (38,063).C1Percentages are based on the 6,287 victims reporting from North Carolina. Note that CSN identity theft complaints may be coded under multiple theft types. Cq1Percentages are based on the total number of CSN fraud and other complaints from North Dakota consumers (1,732).C1Percentages are based on the 156 victims reporting from North Dakota. Note that CSN identity theft complaints may be coded under multiple theft types. Cj1Percentages are based on the total number of CSN fraud and other complaints from Ohio consumers (54,493).C1Percentages are based on the 7,479 victims reporting from Ohio. Note that CSN identity theft complaints may be coded under multiple theft types. Cn1Percentages are based on the total number of CSN fraud and other complaints from Oklahoma consumers (13,481).C1Percentages are based on the 2,115 victims reporting from Oklahoma. Note that CSN identity theft complaints may be coded under multiple theft types. Cl1Percentages are based on the total number of CSN fraud and other complaints from Oregon consumers (16,208).C1Percentages are based on the 2,226 victims reporting from Oregon. Note that CSN identity theft complaints may be coded under multiple theft types. Cr1Percentages are based on the total number of CSN fraud and other complaints from Pennsylvania consumers (54,027).C1Percentages are based on the 10,061 victims reporting from Pennsylvania. Note that CSN identity theft complaints may be coded under multiple theft types. Cq1Percentages are based on the total number of CSN fraud and other complaints from Rhode Island consumers (4,004).C1Percentages are based on the 614 victims reporting from Rhode Island. Note that CSN identity theft complaints may be coded under multiple theft types. Ct1Percentages are based on the total number of CSN fraud and other complaints from South Carolina consumers (19,720).C1Percentages are based on the 3,168 victims reporting from South Carolina. Note that CSN identity theft complaints may be coded under multiple theft Cq1Percentages are based on the total number of CSN fraud and other complaints from South Dakota consumers (2,415).C1Percentages are based on the 206 victims reporting from South Dakota. Note that CSN identity theft complai< nts may be coded under multiple theft types. Co1Percentages are based on the total number of CSN fraud and other complaints from Tennessee consumers (26,987).C1Percentages are based on the 4,275 victims reporting from Tennessee. Note that CSN identity theft complaints may be coded under multiple theft types. Cl1Percentages are based on the total number of CSN fraud and other complaints from Texas consumers (102,107).C1Percentages are based on the 24,162 victims reporting from Texas. Note that CSN identity theft complaints may be coded under multiple theft types. Cj1Percentages are based on the total number of CSN fraud and other complaints from Utah consumers (10,895).C1Percentages are based on the 1,514 victims reporting from Utah. Note that CSN identity theft complaints may be coded under multiple theft types. Cl1Percentages are based on the total number of CSN fraud and other complaints from Vermont consumers (2,328).C1Percentages are based on the 259 victims reporting from Vermont. Note that CSN identity theft complaints may be coded under multiple theft types. Cn1Percentages are based on the total number of CSN fraud and other complaints from Virginia consumers (42,165).C1Percentages are based on the 5,416 victims reporting from Virginia. Note that CSN identity theft complaints may be coded under multiple theft types. Cp1Percentages are based on the total number of CSN fraud and other complaints from Washington consumers (31,832).C1Percentages are based on the 4,853 victims reporting from Washington. Note that CSN identity theft complaints may be coded under multiple theft types. Cr1Percentages are based on the total number of CSN fraud and other complaints from West Virginia consumers (5,987).C1Percentages are based on the 731 victims reporting from West Virginia. Note that CSN identity theft complaints may be coded under multiple theft types. Co1Percentages are based on the total number of CSN fraud and other complaints from Wisconsin consumers (22,736).C1Percentages are based on the 2,782 victims reporting from Wisconsin. Note that CSN identity theft complaints may be coded under multiple theft types. Cl1Percentages are based on the total number of CSN fraud and other complaints from Wyoming consumers (2,276).C1Percentages are based on the 280 victims reporting from Wyoming. Note that CSN identity theft complaints may be coded under multiple theft types. C3Page 74: Appendix A1: The Consumer Sentinel NetworkIThe Consumer Sentinel Network is a free, online database of consumer complaints available only to law enforcement. It includes complaints about identity theft, fraud, financial transactions, debt collection, credit reports, and Spam, among other subjects. The Consumer Sentinel Network is based on the premise that sharing information can make law enforcement even more effective. To that end, the Consumer Sentinel Network provides law enforcement members with access to consumer complaints provided directly to the FTC, as well as to complaints shared by other data contributors.www.FTC.gov/SentinelThe Identity Theft Data Clearinghouse was launched in November 1999 and is the sole national repository of consumer complaints about identity theft. The Clearinghouse provides specific investigative material for law enforcement and broader reports that provide insight to both private and public sector partners on ways to reduce the incidence of identity theft. Information in the Clearinghouse is available to law enforcement members via the Consumer Sentinel Network. This access enables law enforcers to readily spot local identity theft problems and to coordinate with other law enforcement officers where the data reveals common schemes or perpetrators. www.FTC.gov/idtheft econsumer.govgEconsumer.gov was created in April 2001 to gather and share cross-border e-commerce complaints to respond to the challenges of multinational Internet fraud, and enhance consumer confidence in e-commerce. Through econsumer.gov, consumers can file cross-border consumer complaints online and learn about alternative ways to resolve them. All information is available in English, French, German, Japanese, Korean, Polish, and Spanish. Using the existing Consumer Sentinel Network, the incoming complaints are shared through the government Website with participating consumer protection law enforcers from 25 nations.www.econsumer.govConsumer Sentinel Military&Consumer Sentinel/Military, which was established in September 2002, is a project of the 鶹ý Trade Commission and the Department of Defense to identify and target consumer protection issues that affect members of the United States Armed Forces and their families. Consumer Sentinel/Military also provides a gateway to consumer education materials covering a wide range of consumer protection issues, such as auto leasing, identity theft, and work-at-home scams. Members of the United States Armed Forces can enter complaints directly into Consumer Sentinel. This information is used by law enforcement agencies, members of the Judge Advocate General staff, and other Department of Defense personnel to help protect armed services members and their families from consumer protection-related problems.LKwww.FTC.gov/sentinel/militaryJanuary 1 - December 31, 2011HPage 75: Appendix A2: Consumer Sentinel Network Major Data Contributors1G%h2For a list of Better Business Bureaus contributing to the Consumer Sentinel Network, see Appendix A4. A1Percentages are based on the total number of CSN complaints: CY-2009 = 1,419,030; CY-2010 = 1,460,368; and CY-2011 = 1,813,080.Ah2 For a list of Better Business Bureaus contributing to the Consumer Sentinel Network, see Appendix A4. AXPage 77: Appendix A4: Consumer Sentinel Network Better Business Bureau Data Contributors January 1  December 31, 2011VPages 78 to 79: Appendix B1: Consumer Sentinel Network Complaint Category DescriptionsGPage 80: Appendix B2: Consumer Sentinel Network Complaint Categories1 D%E !Calendar Years 2009 through 2011 1Percentages are based on the total number of CSN complaints for each calendar year: CY-2009 = 1,419,030; CY-2010 = 1,460,368; CY-2011 = 1,813,080. CSN complaints may be coded under multiple product service codes, so percentages total more than 100%.  RPages 81 to 86: Appendix B3: Consumer Sentinel Network Complaint Category Details1Q%%1Percentages are based on the total number of CSN complaints for each calendar year: CY-2009 = 1,419,030; CY-2010 = 1,460,368; CY-2011 = 1,813,080. Note that counts and percentages may not add up to the total in each category because CSN complaints may have multiple product service codes. C|Page 87: Appendix C: Consumer Sentinel Network Fraud Complaints & Amount Paid Reported by State and the District of Columbia1Average amount paid is based on the total number of fraud complaints where amount paid was reported by consumers from the respective States. CAverage Amount Paid1 wPages 88 to 95: Appendix D1: Fraud and Other Consumer Complaints by Largest Metropolitan Areas (in alphabetical order)1v%1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on the number of fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of December 2006 and the population estimates are based on the 2007 U.S. Census table CBSA-EST2007-01. EwPages 96 to 103: Appendix D2: Identity Theft Consumer Complaints by Largest Metropolitan Areas (in Alphabetical order)1v%1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on the number of identity theft complaints per 100,000 inhabitan<zts for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of December 2006 and the population estimates are based on the 2007 U.S. Census table CBSA-EST2007-01. A1Percentages are based on the total number of Consumer Sentinel Network complaints (1,813,080) received between January 1 and December 31, 2011. 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