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The Â鶹´«Ã½ Trade Commission's Compliance Plan for OMB Memoranda M-24-10: On Advancing Governance, Innovation, and Risk Management for Agency Use of Artificial Intelligence outlines the FTC’s strategic approach to artificial intelligence (AI) adoption, emphasizing transparency, accountability, and a focus on public benefit. The plan explains the principles, guidelines, and policies the agency will adopt to ensure consistency with OMB Memorandum M-24-10 and its successors.

FTC Compliance Plan on Advancing Governance, Innovation, and Risk Management for Agency Use of Artificial Intelligence
 

Active AI Use Cases

ID

AI Use Case Name

Summary of Use Case

Stage of Development

AI Technique

1

Automatic PSC ClassificationThe Automated PSC Classification feature leverages machine learning to automatically assign the correct Product Service Code (PSC) to consumer complaints. This reduces the risk of errors from manual selection and ensures more accurate and efficient categorization, improving overall operational efficiency.Operation and MaintenanceMachine learning

2

Group Duplicate ComplaintsConsumers submit multiple complaints for the same issue using various channels, which impacts the ability of Law Â鶹´«Ã½ to quickly search and identify leads. This tool helps investigators by automatically identifying and grouping duplicate complaints based on the information provided.Operation and MaintenanceMachine learning

3

ChatbotDelivers unattended chat 24/7 for Identity Theft.gov and ReportFraud.gov after business hours. Its purpose is to assist users in navigating and finding relevant resources related to fraud reporting and consumer protection.Operation and MaintenanceNatural language processing

4

Word CloudUses natural language processing to visually explore complaints using word cloud and assist Law Â鶹´«Ã½ to reduce the time required to analyze search resultsOperation and MaintenanceNatural language processing

5

Developer productivityFTC is integrating Generative AI (Gen AI), specifically Azure OpenAI GPT-4 (AOI), into our workflow to boost development efficiency.InitiatedLarge language model


Contact Us 
Â鶹´«Ã½ Trade Commission 
600 Pennsylvania Ave NW 
Mail Stop H-144 
Washington, DC 20580 
Chief AI Officer: Mark Gray 
Email: caio@ftc.gov